Software update 2.39.20 (2024 Q4)
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@Mff73 Super thank you. Unfortunately, there was no explanation for this. Probably just a bug
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@Kaiphi Hi, did you do a software rollback for known bugs lately?
In my case I did it and the current one with the errors continues to appear…
Sometimes I see red dots!!!
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@Elmiuel Thank you, that calms me down
Didn’t downgrade my vertical -
@Kaiphi I had a possible explanation elsewhere: there was a new update for Suunto 9 Peak Pro which was in fact a rollback to the previous version to fix the bugs. It can’t be installed on a Vertical/Race though, because they weren’t impacted by the bugs so much. So, probably the app sees that update, marks is with the red dot, but doesn’t allow to install it.
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Any rumours about update with battery drain and OHR fixes? Continous watch restart becomes tiring…
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@orzechszek it’s being tested. Should be released sooner than later.
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@Kaiphi also when Suunto delivers news in there own behalf the red light is on. It’s not a bug.
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@Sportsfreund That’s in a different place. The red dot is right next to the firmware version (see my picture a few posts above). The dot for the news is usually green and it’s on the home screen.
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@kriskus said in Software update 2.39.20 (2024 Q4):
@Kaiphi I had a possible explanation elsewhere: there was a new update for Suunto 9 Peak Pro which was in fact a rollback to the previous version to fix the bugs. It can’t be installed on a Vertical/Race though, because they weren’t impacted by the bugs so much. So, probably the app sees that update, marks is with the red dot, but doesn’t allow to install it.
That makes sense
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I found two interesting “bugs” on my watch:
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If you activate a timer, your analog dial changes to reflect the countdown from the timer, that is a nice feater, but after some time that disappears, it seems a bit weird, either it shows or it dosent?
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If you like me do not show “control panel” as a widget (not fixed) the watch will after some time make your “fixed widget” to show the control panel, even thou I have said it to be “pulse” or something else…
I’m using the watch face called “outdoor” on my Suunto 9 Peak Pro
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@kriskus the Green dot is a sight that your watch is connected and synchronized.
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@pomah86 said in Software update 2.39.20 (2024 Q4):
I found two interesting “bugs” on my watch:
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If you activate a timer, your analog dial changes to reflect the countdown from the timer, that is a nice feater, but after some time that disappears, it seems a bit weird, either it shows or it dosent?
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If you like me do not show “control panel” as a widget (not fixed) the watch will after some time make your “fixed widget” to show the control panel, even thou I have said it to be “pulse” or something else…
I’m using the watch face called “outdoor” on my Suunto 9 Peak Pro
i believe the timer will come back to the watch face if you “activate” the display…middle button press, etc
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I Just received an official Suunto Email (and now also visible as notification in SA)
Possible issues with the latest watch software
Our latest software update (version 2.39.20) for Suunto Race, Suunto Race S, and Suunto Vertical watches has unfortunately introduced an issue for some users, causing the optical heart rate sensor to stop working.
How to check if your watch is affected:
- Take off your watch.
- Open the Heart rate widget.
- Turn your watch around.
- Place your finger or hand over the center sensors (five rectangles).
- Do you see a green LED light blinking?Yes? Great! Your optical heart rate is working as expected—no further action is needed.
No? Your watch may be affected, which could also impact sleep tracking. Follow these steps to restore functionality.
How to fix the issue:
- Press and hold the top button for 12 seconds to reboot the device.
- Sync your watch again with the Suunto app.
- This should restore your optical heart rate sensor.Still not working?
If the issue persists, visit our support page for additional troubleshooting steps.While we strive to enhance your watch with software updates, this update has unfortunately introduced an issue. We’re actively working on a fix, and a new update will be released as soon as possible. Thank you for your patience and support – we appreciate you being part of the Suunto community!
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@Tieutieu wow. A month after the issue was introduced. What a timing.
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@Łukasz-Szmigiel I don’t can confirm any issues with my vertical. So lucky.
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@Sportsfreund well, the bug itself is very strange. I’m on 9PP and had it appear only once and after the initial soft reset - all is OK.
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@Łukasz-Szmigiel
Die sollen uns das Firmware 3.10.xxx einfach schon jetzt ausliefern. -
@Sportsfreund ja bitte
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@Tieutieu really hoping that this announcement doesn’t mean the permanent fix is further delayed.
If it was within a few days/week you’d imagine they’d just keep quite at this point until it’s deployed
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@stromdiddily hm, think we don’t have to wait so long. Maybe in a few days the new „RUN“ will released. 🫣