Software update 2.39.20 (2024 Q4)

Sportsfreund

@Kaiphi also when Suunto delivers news in there own behalf the red light is on. It’s not a bug.

kriskus

@Sportsfreund That’s in a different place. The red dot is right next to the firmware version (see my picture a few posts above). The dot for the news is usually green and it’s on the home screen.

Kaiphi

@kriskus said in Software update 2.39.20 (2024 Q4):

@Kaiphi I had a possible explanation elsewhere: there was a new update for Suunto 9 Peak Pro which was in fact a rollback to the previous version to fix the bugs. It can’t be installed on a Vertical/Race though, because they weren’t impacted by the bugs so much. So, probably the app sees that update, marks is with the red dot, but doesn’t allow to install it.

That makes sense

pomah86

I found two interesting “bugs” on my watch:

If you activate a timer, your analog dial changes to reflect the countdown from the timer, that is a nice feater, but after some time that disappears, it seems a bit weird, either it shows or it dosent?
If you like me do not show “control panel” as a widget (not fixed) the watch will after some time make your “fixed widget” to show the control panel, even thou I have said it to be “pulse” or something else…

I’m using the watch face called “outdoor” on my Suunto 9 Peak Pro

Sportsfreund

@kriskus the Green dot is a sight that your watch is connected and synchronized.

stromdiddily

@pomah86 said in Software update 2.39.20 (2024 Q4):

I found two interesting “bugs” on my watch:

If you activate a timer, your analog dial changes to reflect the countdown from the timer, that is a nice feater, but after some time that disappears, it seems a bit weird, either it shows or it dosent?

If you like me do not show “control panel” as a widget (not fixed) the watch will after some time make your “fixed widget” to show the control panel, even thou I have said it to be “pulse” or something else…

I’m using the watch face called “outdoor” on my Suunto 9 Peak Pro

i believe the timer will come back to the watch face if you “activate” the display…middle button press, etc

Tieutieu

I Just received an official Suunto Email (and now also visible as notification in SA)

Possible issues with the latest watch software

Our latest software update (version 2.39.20) for Suunto Race, Suunto Race S, and Suunto Vertical watches has unfortunately introduced an issue for some users, causing the optical heart rate sensor to stop working.

How to check if your watch is affected:

- Take off your watch.
- Open the Heart rate widget.
- Turn your watch around.
- Place your finger or hand over the center sensors (five rectangles).
- Do you see a green LED light blinking?

Yes? Great! Your optical heart rate is working as expected—no further action is needed.

No? Your watch may be affected, which could also impact sleep tracking. Follow these steps to restore functionality.

How to fix the issue:

- Press and hold the top button for 12 seconds to reboot the device.
- Sync your watch again with the Suunto app.
- This should restore your optical heart rate sensor.

Still not working?
If the issue persists, visit our support page for additional troubleshooting steps.

While we strive to enhance your watch with software updates, this update has unfortunately introduced an issue. We’re actively working on a fix, and a new update will be released as soon as possible. Thank you for your patience and support – we appreciate you being part of the Suunto community!

Łukasz Szmigiel · S9PP 2.40.44

@Tieutieu wow. A month after the issue was introduced. What a timing.

Sportsfreund

@Łukasz-Szmigiel I don’t can confirm any issues with my vertical. So lucky.

Łukasz Szmigiel · S9PP 2.40.44

@Sportsfreund well, the bug itself is very strange. I’m on 9PP and had it appear only once and after the initial soft reset - all is OK.

Sportsfreund

@Łukasz-Szmigiel
Die sollen uns das Firmware 3.10.xxx einfach schon jetzt ausliefern.

GiPFELKiND

@Sportsfreund ja bitte

stromdiddily

@Tieutieu really hoping that this announcement doesn’t mean the permanent fix is further delayed.

If it was within a few days/week you’d imagine they’d just keep quite at this point until it’s deployed

Sportsfreund

@stromdiddily hm, think we don’t have to wait so long. Maybe in a few days the new „RUN“ will released. 🫣

Sportsfreund

@Sportsfreund all of the new „run“ and the software 3.xxx is known for everybody. So why do they wait?

Bogdan1921

What it means new “run”?

GiPFELKiND

@Bogdan1921 the new Suunto Run OW234

Łukasz Szmigiel · S9PP 2.40.44

@Sportsfreund testing. Backporting to older devices. Some more testing. And most importantly: there is no new device and firmware officially. So why would they release it prematurely? And perhaps different teams work on different branches of firmware.

VoiGAS

Funny: https://www.suunto.com/de-at/Support/faq-articles/lifecycle/2.39.20-trouble-shooting

I think its strange to release this information now after the long time since the problems are known…

Kraisun Tunta

@VoiGAS I think Suunto convey sincerity in solving problems.