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Software Update 2.40.38 (2025 Q1)

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  • A Offline
    Artus Diver @Ars Vitae
    last edited by 14 Apr 2025, 13:02

    @Ars-Vitae said in Software Update 2.40.38 (2025 Q1):

    @Artus-Diver You’re right that the update did not resolve a problem. But to be fair the results have improved a bit. The pool’s lengths are now counted better. I’ve been following this problem for two years now, and I admit it’s getting better but still, if you do a strange move in the water the watch could be wrong in counting. Also keep in mind that this particular update was not intended to improve style recognition. Maybe it’ll come with the next updates, I hope so…

    Yes, for me, the pool length counting improved only after sending the watch to the service in Prague.

    I think that Suunto Service performed a hardware reset and after that it is better (…) I previously performed two factory resets and nothing.

    The speed of the service deserves praise (4 days).

    The swimming style recognition algorithm has also been changed. My friends have the same feeling.

    I swim repetitively and on the previous algorithm it recognized styles more easily. The current one is very wrong.

    In my opinion, the best solution would be to implement the “swimming style learning” algorithm from Suunto Ambit 3 PEAK and everyone would be happy.

    Suunto Viper
    Suunto HelO2
    Suunto Ambit 3 PEAK
    Suunto 9 Baro Titanium
    Suunto Vertical

    1 Reply Last reply Reply Quote 5
    • K Offline
      kackburt @kackburt
      last edited by 14 Apr 2025, 13:06

      @kackburt said in Software Update 2.40.38 (2025 Q1):

      @kackburt

      Another night past and today opening the app/widget triggered the storing of the sleep tracking again. I guess I’ll just continue opening the app/widget after waking up in the morning for the time being…
      Sidenote: HR tracking during the night always works.

      After few days of opening the sleep app manually in the morning, sleep tracking is back to normal for me on the Race S.

      1 Reply Last reply Reply Quote 0
      • T Offline
        Tieutieu Platinum Member
        last edited by Tieutieu 14 Apr 2025, 19:22

        Did I missed it in previous updates ?? For me altitude profile during an exercice starts now from the start of exercice and then displays the last hour of profile. If I’m not wrong : the altitude profile used to display the last hour even at the beginning of exercice. That was pretty annoying for exemple if there was a lot of altitude difference before the starting point. That’s a good point !

        [edit : well I’ve tried again and I don’t reproduce…😧 ]

        IMG_5186.jpeg

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        1 Reply Last reply Reply Quote 2
        • F Offline
          flo7z Silver Members @timecode
          last edited by 15 Apr 2025, 06:31

          @timecode
          Same here with S9PP

          Florian Z.
          Suunto 9 Peak Pro
          Suunto Wings
          Suunto D4
          Suunto Ambit 3 Peak

          1 Reply Last reply Reply Quote 0
          • S Offline
            seanvk
            last edited by 15 Apr 2025, 18:33

            I updated my Suunto Race two days ago. And it has not tracked sleep for two nights in a row.

            Disappointing. I suppose today I will soft-reset it and test again tonight.

            Suunto Race Titanium
            Suunto Vertical Titanium
            Suunto 9 Peak Pro Forest Green
            Suunto 9 Peak Moss Gray

            T S 2 Replies Last reply 16 Apr 2025, 07:16 Reply Quote 0
            • N Offline
              nhojb
              last edited by 15 Apr 2025, 18:54

              Pool swim metrics are still quite unreliable in this update unfortunately.

              I’ve done 6 swims since installing the update. They all get my stroke correct (breast), but the distance - and thus pace etc - is pretty hit and miss. I had one 1400m swim where the watch was dead on, I’ve had a few where it has missed the first 10 or so lengths, then picked up and got the rest more or less correct. This is annoying, but I can kinda live with that. But then today I did 1200m and the watch only recorded 240m (see attached screenshot). Also attached is one 1200m session where it missed the first 10 lengths or so.

              The last reliable firmware for pool swimming (before the new algorithm) was 2.39.20. So might have to revert back to that.

              It would be really appreciated if you could fix the swim tracking 😕

              Screenshot_20250412-105208.png Screenshot_20250412-105307.png Screenshot_20250415-175043.png Screenshot_20250415-175103.png

              A 1 Reply Last reply 17 Apr 2025, 08:29 Reply Quote 2
              • T Offline
                TuomasK @seanvk
                last edited by 16 Apr 2025, 07:16

                @seanvk I had the same. I went back to the previous version and then re-installed the new version. After that it has worked. Seems that there can happen errors during the installing process.

                C 1 Reply Last reply 16 Apr 2025, 16:00 Reply Quote 1
                • C Offline
                  ChrisA Platinum Member @TuomasK
                  last edited by 16 Apr 2025, 16:00

                  @TuomasK what’s always weird is that it seems to work for some users and for others it won’t. I got a free month of Whoop and since I could use my son’s whoop (he cancelled his subscription) I thought I could let it run „against“ the Race during the easter holidays and for me sleep on the Suunto Race works pretty well with the the new Firmware

                  IMG_6178.jpeg IMG_6181.jpeg

                  E 1 Reply Last reply 16 Apr 2025, 16:11 Reply Quote 0
                  • E Offline
                    EzioAuditore Gold Members @ChrisA
                    last edited by 16 Apr 2025, 16:11

                    @ChrisA For me now it is on pair with Oura and damn accurate to how I sleep and wake up. The only inconsistency I have is in the app sometimes. I.e: sleep in the training zone says I slept 5:12h and the sleep widget 6:04 🙂

                    Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                    Suunto Wing

                    1 Reply Last reply Reply Quote 2
                    • S Offline
                      seanvk @seanvk
                      last edited by seanvk 16 Apr 2025, 19:23

                      @seanvk Just as an update. The soft reset restored the sleep tracking.

                      Suunto Race Titanium
                      Suunto Vertical Titanium
                      Suunto 9 Peak Pro Forest Green
                      Suunto 9 Peak Moss Gray

                      1 Reply Last reply Reply Quote 1
                      • A Offline
                        Artus Diver @nhojb
                        last edited by 17 Apr 2025, 08:29

                        @nhojb said in Software Update 2.40.38 (2025 Q1):

                        Pool swim metrics are still quite unreliable in this update unfortunately.

                        I’ve done 6 swims since installing the update. They all get my stroke correct (breast), but the distance - and thus pace etc - is pretty hit and miss. I had one 1400m swim where the watch was dead on, I’ve had a few where it has missed the first 10 or so lengths, then picked up and got the rest more or less correct. This is annoying, but I can kinda live with that. But then today I did 1200m and the watch only recorded 240m (see attached screenshot). Also attached is one 1200m session where it missed the first 10 lengths or so.

                        The last reliable firmware for pool swimming (before the new algorithm) was 2.39.20. So might have to revert back to that.

                        It would be really appreciated if you could fix the swim tracking 😕

                        I had a similar experience to yours.
                        I did two factory resets and nothing!
                        After sending it to the service center, tests and configurations were performed.
                        The watch started counting lengths.
                        Unfortunately, the recognition of swimming styles is still not correct.

                        Perhaps you also need to send your watch in for service?

                        Suunto Viper
                        Suunto HelO2
                        Suunto Ambit 3 PEAK
                        Suunto 9 Baro Titanium
                        Suunto Vertical

                        1 Reply Last reply Reply Quote 0
                        • S Offline
                          Sascha Domres Bronze Member @pavel.samokha
                          last edited by 30 days ago

                          @pavel.samokha hi, any time frame when the Ocean follows up with the update?

                          I 1 Reply Last reply 30 days ago Reply Quote 0
                          • I Offline
                            isazi Moderator @Sascha Domres
                            last edited by 30 days ago

                            @Sascha-Domres testing for the Ocean is still going on

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 3
                            • J Offline
                              Jordi C
                              last edited by 29 days ago

                              For the last week or so I have been experiencing problems with my SR syncing.

                              Every morning it gets stuck syncing activities and I have to restart the phone to get it to sync properly.

                              After restarting I notice that many times the watch stopped syncing automatically the previous afternoon or noon.

                              1 Reply Last reply Reply Quote 1
                              • J Offline
                                Jaakers
                                last edited by Jaakers 29 days ago

                                me too. I just post this in the race s sub part of the forum.
                                restarting the phone solves it intermediate?

                                edit: restarting the phone solves it.
                                have send logs to suunto

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  andry_ua @pavel.samokha
                                  last edited by 29 days ago

                                  @pavel.samokha said in Software Update 2.40.38 (2025 Q1):

                                  WiFi connection stability improved

                                  “great” fix - i understand what do you mean “connection stability” - on suunto vertical WiFi doesn’t ON - it always OFF. Suunto App for iOS - can’t activate WiFi on watch. After contacting with your support - one recommend - downgrade firmware. Fix this issue, please!

                                  P 1 Reply Last reply 29 days ago Reply Quote 0
                                  • P Offline
                                    pavel.samokha @andry_ua
                                    last edited by 29 days ago

                                    @andry_ua Sorry, can’t understand the issue.

                                    You can’t connect your watch to WiFi?

                                    If you follow this guide https://www.suunto.com/Support/faq-articles/suunto-app/how-can-i-download-offline-maps-to-my-suunto-watch/ at what stage you have an issue?

                                    Opinions expressed are solely my own and do not express the views or opinions of my employer

                                    M 1 Reply Last reply 29 days ago Reply Quote 0
                                    • M Online
                                      Mff73 @pavel.samokha
                                      last edited by 29 days ago

                                      @pavel.samokha
                                      Current bug of 2.40.38 where the watch (es) wifi toggle is stucked at its status before the update.
                                      If it was on, it is on and can’t toggle off, and vice versa. The second case is the worst because you can’t activate WiFi.
                                      Someone here explained that hard reset is fixing the issue.

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      S 1 Reply Last reply 29 days ago Reply Quote 2
                                      • S Offline
                                        suzzlo Moderator @Mff73
                                        last edited by 29 days ago

                                        @Mff73 I was me. WiFi was never activated although toggle was on. Soft reset didn’t work (tried 3 times)
                                        Finally hard reset make it work

                                        Suunto: Race, S9Peak, Spartan Sport Wrist
                                        Garmin: FR745, Edge 530
                                        SA topics:

                                        • Guides - https://forum.suunto.com/tags/guides
                                        1 Reply Last reply Reply Quote 1
                                        • P Offline
                                          pavel.samokha
                                          last edited by pavel.samokha 29 days ago

                                          @Mff73 @suzzlo thanks for explanation, checking if the issue is known

                                          Opinions expressed are solely my own and do not express the views or opinions of my employer

                                          1 Reply Last reply Reply Quote 2
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