sleep tracking not working after most recent update
-
Hi. It happened to me again on Saturday. I reported and sent the logs again, but no feedback. The last information from the service department is that the reboot is the only solution for now, and in my case, they support me with the return because I got it less than 1 month ago. If more people report it, maybe they will pay attention to it… Or at least, it would be good to know if they are working on it and they could release a solution at some point…
-
@Jaxxdu I did just post in the iOS 3.6.0 thread there is something wrong with the sync too and I can see HR sensor failures almost every night. Like this:
I am no longer sure if I would go for Suunto device for diving.
I always loved Suunto products, compasses, watches but seems like modern software and qa for that is just still in its childhood. This isn’t only a Suunto problem it’s true for other smartwatch, device and even car manufacturers. So I guess we shouldn’t rely on it unless it’s bare analog metal. -
It happened again last night. Sleep tracking stopped at 4:46.
I wear the watch fairly tight, so I don’t think fit is the issue.
I restarted the 9 Peak Pro on Sunday before recharging it.
Since the last update, it seems to happen more frequently.
Has anyone tested whether turning off SpO₂ makes a difference?https://www.strava.com/athletes/37982563
https://www.instagram.com/macdev -
@Ecki-D. I tested my 9PP and it recorded sleep with no issues. The upcoming firmware update should fix this. I do not think that turning off SpO2 will help.
Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing/Race2Ti
-
@Ecki-D. Lately, it has worked well for me. It happened twice in about a month. I always had the SpO2 enabled.
-
@Brad_Olwin good news - looking forward for the next release
-
@Brad_Olwin said in sleep tracking not working after most recent update:
I tested my 9PP and it recorded sleep with no issues.
@Brad_Olwin, as reported in https://forum.suunto.com/post/182036, the OHR sensor gave up during last night after more that a month since the watch update.
I’m not writing just to duplicate the post, but to highlight that a week-ish testing should not be enough to validate this issue solution; actually, tonight was the first time the OHR sensor stopped since the 11th of November.
-
Last night my watch also stopped measuring heart rate in the middle of the night. I bought the watch only 6 days ago. A soft restart returned the heart rate. I have software 2.48.16
-
@teddycricket said in sleep tracking not working after most recent update:
A soft restart returned the heart rate.
As you did, I’ve always soft reset the watch to restore the functionality of the OHR sensor; however, yesterday I’ve tried to restore the sensor by switching on and than off the “Power Saving” mode: it worked!
In this way you do not have to synchronise the watch before the reset to keep the latest data, obviously in case of you do not keep your watch constantly connected to the phone via Bluetooth.
-
Hello Everyone!
I noticed that in the last three days something is not working properly about sleep monitoring for my S9PP. It seems that the watch could not give a right report, but the app shows more correct data. I did a soft reset this morning but the data are still uncorrect on the watch. I will wait for coming night to check if the issue is still there. Anyone have the same issue there? Any idea?
Thank you!
