iPhone app crash when downloading 300h activity

[elevationpain]

Hi,

I have a 300+ hour activity that I cannot download from my Vertical. The “wheel” keeps spinning for almost an hour, then the iPhone app crashes.

After analyzing the iPhone error logs, I concluded that the app runs out of memory.

I tried all the usual fixes (soft reset, delete app, reinstall app, re-pairing, different iPhone, iPad, etc.). Nothing has worked so far and the Suunto customer service has been unhelpful at best.

Anybody has/had the same problem and found a workaround. I need this activity as proof for a 500mi FKT.

Best,
.: Christof

App version: 3.2.0
Vertical bios: latest

[Mff73]

@elevationpain
Do you have a real good Internet connexion?
Do you have access to an android phone, just in case to try with it?
300h is quite huge activity.