Suunto 9 Peak Pro no watch faces on watch and in app
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@pavel.samokha thanks!
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@Matteo-Donati said in Suunto 9 Peak Pro no watch faces on watch and in app:
@Santolo-Felaco same problem here, any official update?
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Hello @Matteo-Donati , This morning the app is working. Thanks
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All fixed this end, thank you
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@pavel.samokha said in Suunto 9 Peak Pro no watch faces on watch and in app:
The fix has been deployed and watch faces should be back. Sorry for inconvenience.
My wife’s S9PP had the same problem with the watch faces. They came back, but now the HR is not working at all. No blinking light on the back of the watch when measuring OHR. The sleeping monitor stopped measuring HR in the middle of the night and has not worked since then. Did the fix break the OHR?
-Samuli
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@Samuli-Sutinen watchfaces issue and its fix can’t have any effect on any other issue
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@Samuli-Sutinen I reported the problem, sent the logs, contacted Service, and nobody really knows much. It was an old bug, which was fixed, but it is happening again to some users. The solution from service is to reboot the watch, which I think isn’t very professional, not for a 1 week old watch, they should suggest replacing or sending it back, not to reboot the watch every day…
You can check this chat: https://forum.suunto.com/topic/13274/sleep-tracking-not-working-after-most-recent-update/11?_=1764343827621
I hope they fix it soon, otherwise I will return it, because it seems that is out of stock (the titanium version) and it isn’t clear if they would keep the discounts I used.
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I just had the watch faces reset issue occur this morning (maybe it took a while to get to North America?). My specific problem is that I’m using an old iPhone running iOS 15 with an old version of SA (2.39.1). I was able to get the watch faces back by pairing it with a newer device running current software. However, when I re-pair with my old phone, the faces are lost again.
@pavel.samokha Am I out of luck since I’m trying to run on old software? It’s interesting that it took this long for the issue to show up on my end. And a real bummer for me as I’ve really enjoyed using the 9PP with my tiny old original iPhone SE. I’d really hate to have to upgrade my phone just to get the Classic Analog watch face back.
Edit: Same problem with my SV1 as well. So I guess the issue isn’t model specific, but either related to my old SA software or a backend issue with SuuntoPlus and watch faces. Looks like others are also having watch face issues.
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Yesterday morning on my SV 1 and 9PP the second time within two weeks am reset to the standard watch face and all other watch faces deleted. It needs two syncs with the SA to have the watch faces back on the watch, but the configuration was gone as the first time too.
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@pilleus Interesting that it has happened twice to you. Unfortunately re-syncing with SA hasn’t helped me. I think that’s due to my older software version, though.
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Same on Suunto Race S, no watch faces on watch and in app, iOS
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I need screenshots of the issue in mobile app, your used operating system and app versions, email or name of the account you use in Suunto App to DM
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@pavel.samokha My iOS 15.8.5, Suunto App Version 2.39.1 (16998), email: <redacted>, Username: kosmarikas. Watch: Suunto Race S, Software version 2.48.16. Here some screenshots:
