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    Suunto 9 Peak Pro no watch faces on watch and in app

    Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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    • pilleusP Offline
      pilleus @duffman19
      last edited by

      @duffman19

      Yesterday morning on my SV 1 and 9PP the second time within two weeks am reset to the standard watch face and all other watch faces deleted. It needs two syncs with the SA to have the watch faces back on the watch, but the configuration was gone as the first time too. 😲

      https://www.instagram.com/moves.are.life/
      Suunto Vertical Black Lime
      Suunto 9 Peak Pro Black
      Suunto Spartan Ultra Stealth Titanium

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      • D Offline
        duffman19 @pilleus
        last edited by

        @pilleus Interesting that it has happened twice to you. Unfortunately re-syncing with SA hasn’t helped me. I think that’s due to my older software version, though.

        Vertical Ti / S9PP Ti / S9P Ti

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        • Antanas VA Offline
          Antanas V
          last edited by

          Same on Suunto Race S, no watch faces on watch and in app, iOS

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          • pavel.samokhaP Offline
            pavel.samokha
            last edited by

            I need screenshots of the issue in mobile app, your used operating system and app versions, email or name of the account you use in Suunto App to DM

            Opinions expressed are solely my own and do not express the views or opinions of my employer

            Antanas VA 1 Reply Last reply Reply Quote 0
            • Antanas VA Offline
              Antanas V @pavel.samokha
              last edited by Antanas V

              @pavel.samokha My iOS 15.8.5, Suunto App Version 2.39.1 (16998), email: <redacted>, Username: kosmarikas. Watch: Suunto Race S, Software version 2.48.16. Here some screenshots:IMG_8062.PNG IMG_8061.PNG

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              • D Offline
                duffman19 @Antanas V
                last edited by

                @Antanas-V I’m running the same iOS and SA version as you. I’m guessing that’s the issue.

                Vertical Ti / S9PP Ti / S9P Ti

                Antanas VA 1 Reply Last reply Reply Quote 0
                • Antanas VA Offline
                  Antanas V @duffman19
                  last edited by

                  @duffman19 I guess too, but don`t want to change my iPhone SE 1gen for that!

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                  • D Offline
                    duffman19 @Antanas V
                    last edited by

                    @Antanas-V I thought I was the only one still using that phone! Hopefully it’s a backend issue with SuuntoPlus (maybe related to upcoming watch firmware or SA updates) and it will get resolved soon.

                    I don’t mind the stock 9PP watch face, but I much prefer having an analog one. In fact, I’ve gone back to wearing an original 9P while this gets sorted since all of the faces are built-in to the software.

                    Vertical Ti / S9PP Ti / S9P Ti

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                    • pilleusP Offline
                      pilleus
                      last edited by pilleus

                      Today I switched back from the Vertical to the 9PP. The question wasn’t whether the watch faces would be deleted and reset to the default watch face, but whether it would happen on the first or second sync with the app. Surprise, it was the second one! 😫

                      21568.png 21569.png

                      https://www.instagram.com/moves.are.life/
                      Suunto Vertical Black Lime
                      Suunto 9 Peak Pro Black
                      Suunto Spartan Ultra Stealth Titanium

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                      • pilleusP Offline
                        pilleus
                        last edited by pilleus

                        The 9PP resetted over night to the standard watch face without beeing connected to SA.

                        The Vertical with the first sync this morning.

                        😡

                        21615.jpg

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

                        cosme.costaC 1 Reply Last reply Reply Quote 0
                        • cosme.costaC Online
                          cosme.costa @pilleus
                          last edited by

                          @pilleus This is strange, I do not have any issue with watch faces and my SVTS, I’m using last SA beta and las firmware in the watch. I just have synced the watch and everything went as expected. My current watchface is the Race 2 one.

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                          • pilleusP Offline
                            pilleus @cosme.costa
                            last edited by

                            @cosme.costa

                            I use this one on both watches. Since a long time. Never before the first crash on Suunto’s Plus side any issues. Since that moment again and again the reset to the standard watch face and no other watch faces on the watches. After some syncs the watch faces will be back, but all configuration is löst.

                            I resetted both watches to factory settings, no luck.

                            21623.png

                            https://www.instagram.com/moves.are.life/
                            Suunto Vertical Black Lime
                            Suunto 9 Peak Pro Black
                            Suunto Spartan Ultra Stealth Titanium

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