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    Strava issues fixes

    Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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    • cosme.costaC Offline
      cosme.costa @Guest
      last edited by

      @Yannis-Belouris said in Strava issues fixes:

      @suzzlo Yes. Yesterday evening, well after Dimitrios post.
      Was with polar H10 and Android. Will try now just on run of 700m with wrist HR and report back.
      EDIT: On my test run with wristHR all is well on Strava. Maybe the fix was not 100% up yesterday?
      Will make on with polar again in a few hours

      My run from this morning with Polar H10 is correct (values and graph) in Strava. Anyway I do not see why the brand of the belt could affect this issue, eventually is the watch who send the info to SA -> Strava and the info is in SA.

      Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
      • Dimitrios KanellopoulosD Offline
        Dimitrios Kanellopoulos Community Manager @cosme.costa
        last edited by

        @cosmecosta correct

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

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        • jumalcaJ Offline
          jumalca
          last edited by

          Screenshot_20181212-160232.png IMG_20181212_160324325.jpg Screenshot_20181212-160357.png

          Maybe my band is broken, but all the values are different.

          1 Reply Last reply Reply Quote 0
          • jumalcaJ Offline
            jumalca
            last edited by

            Screenshot_20181212-161239.png Screenshot_20181212-161316.png
            These are the graphs about the pace.

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            • F Offline
              fleshymutant Silver Members
              last edited by

              So here are some testing I’ll run today.

              • External HR with Stryd
              • External HR without Stryd
              • Internal HR with Stryd
              • Internal HR without Stryd

              What am I missing?

              Suunto 9 Baro Titanium
              iOS 13.1

              Brad_OlwinB 1 Reply Last reply Reply Quote 0
              • Brad_OlwinB Offline
                Brad_Olwin Moderator @fleshymutant
                last edited by

                @fleshymutant I am getting only avg power on the mobile site and no power data on the website. Not much use for Stryd+Strava.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                F 1 Reply Last reply Reply Quote 0
                • stromdiddilyS Offline
                  stromdiddily Gold Members
                  last edited by

                  Same HR problem with this morning’s run. FWIW - I have never had lap data work in Strava, manual or auto.

                  Android
                  S9
                  Polar H7

                  Screenshot_20181212-093720.png

                  Screenshot_20181212-093736.png

                  Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                  User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                  ? 1 Reply Last reply Reply Quote 0
                  • ? Offline
                    A Former User @stromdiddily
                    last edited by A Former User

                    Second test for HR wrist S9 wHR.
                    HR is transferred.
                    However, something funky happened at the end. I made a long pause there. The graphs start to divert
                    Screenshot_2018-12-12 Evening Run Run Strava.png
                    Screenshot_20181212-204540_Suunto.jpg

                    1 Reply Last reply Reply Quote 0
                    • F Offline
                      fleshymutant Silver Members @Brad_Olwin
                      last edited by

                      @Brad_Olwin true but it’s more than a few months ago 😆 Regardless I use TrainingPeaks which is not yet supported by SA so I’m going to have to keep using MC for that.

                      TrainingPeaks can source from Strava but if the data isn’t right in Strava then I suspect it won’t be right in TP either…just trying to think down the road here.

                      Suunto 9 Baro Titanium
                      iOS 13.1

                      Brad_OlwinB 1 Reply Last reply Reply Quote 0
                      • F Offline
                        fleshymutant Silver Members
                        last edited by

                        @fleshymutant said in Strava issues fixes:

                        External HR with Stryd - https://www.strava.com/activities/2013797790
                        External HR without Stryd - https://www.strava.com/activities/2013797770
                        Internal HR with Stryd - https://www.strava.com/activities/2013797816
                        Internal HR without Stryd - https://www.strava.com/activities/2013797766

                        So these look fine but…

                        I did my actual workout for the day and the HR problem was back. 😦 Good news is that the lap info is working now and I can do the workout analysis 👍 This was done using the run interval Suunto preset with my H10 and Stryd.

                        https://www.strava.com/activities/2013994621

                        Suunto 9 Baro Titanium
                        iOS 13.1

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                        • S Offline
                          someguythatruns Bronze Member
                          last edited by

                          For what it’s worth, both runs have transferred over correctly, HR moved over great with HR belt data. Using iOS, 9 baro and Suunto HR belt.

                          1 Reply Last reply Reply Quote 0
                          • stromdiddilyS Offline
                            stromdiddily Gold Members
                            last edited by stromdiddily

                            Looking closer at my lap display issues in Strava web…

                            Seems that if you pause an activity Suunto/Strava is counting that as a lap. Activity with manual laps shown below. At .22 miles I paused waiting to cross the street. There were no other activity pauses and the remaining laps are accurate based on the workout.

                            S9 baro, Android beta

                            ff23ed8b-b3a1-41ad-87c9-a130a594cbed-image.png

                            Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                            User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

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                            • Dimitrios KanellopoulosD Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by

                              Hi please dont get confused about the graphs.

                              The graphs in SA are based on time and the time is not linear (known issue) and on strava it’s by distance. It’s like comparing apples with bananas as far as I understand

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

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                              • F Offline
                                fleshymutant Silver Members
                                last edited by

                                This time without the Stryd but with my H10, HR values look good for the beginning then back to flatline:
                                https://www.strava.com/activities/2015585935

                                Here it is in SA and everything looks fine with HR:

                                PNG image.png

                                Suunto 9 Baro Titanium
                                iOS 13.1

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                                • Brad_OlwinB Offline
                                  Brad_Olwin Moderator @fleshymutant
                                  last edited by Brad_Olwin

                                  @fleshymutant I am transferring from Strava to TP using RunGap. As long as there are no stops/slowdown it is working but not optimal. So I am still trying to transfer from MC as well. My HR and laps are fixed now.
                                  Screen Shot 2018-12-12 at 8.46.11 AM.png IMG_08F5172A96D7-1.jpeg

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

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                                  • stromdiddilyS Offline
                                    stromdiddily Gold Members
                                    last edited by

                                    Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                    Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                    cosme.costaC 1 Reply Last reply Reply Quote 0
                                    • cosme.costaC Offline
                                      cosme.costa @stromdiddily
                                      last edited by

                                      @stromdiddily said in Strava issues fixes:

                                      Suunto 9, Wahoo Tickr Fit, Android, hiking sport…heart rates in Strava look good.

                                      Testing a run with the Wahoo later today. Would be strange if the problem is specific to the Polar strap 🤔

                                      Sorry to disagree here. The problem is not in the Polar or any belt if the values are ok in SA (or MC). If the heart rate is OK in SA or MC and then it isn’t in Strava, the problem has happened in the transference or in the way Strava reads the values.

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                                      • Dimitrios KanellopoulosD Offline
                                        Dimitrios Kanellopoulos Community Manager
                                        last edited by

                                        we have found an additional issue with the HR + Belts

                                        Here is the deal if you need some insight.

                                        A belt can record both IBI and HR. When the processing is not good enough (from the belt module) the belt can send HR instead of IBI.

                                        The above means that in a move you can have both IBI and HR samples.

                                        This is a quirck again. We were parsing HR if we found HR and sending HR only to strava.

                                        So if the belt has mainly IBI those few HR samples were only sent to strava.

                                        We changed the logic to send IBI if IBI is there disregarding those “faulty” HR samples.

                                        This change is not yet live but will be next week.

                                        Thanks a lot for all the posts and the “suffering”, I am with you guys, I also have these issues.

                                        Community Manager / Admin @Suunto
                                        Creator of Quantified-Self.io
                                        youtube.com/c/dimitrioskanellopoulos
                                        https://instagram.com/dimitrioskanellopoulos
                                        https://www.strava.com/athletes/7586105

                                        stromdiddilyS 1 Reply Last reply Reply Quote 5
                                        • stromdiddilyS Offline
                                          stromdiddily Gold Members @Dimitrios Kanellopoulos
                                          last edited by

                                          @Dimitrios-Kanellopoulos great troubleshooting! Makes sense then why sometimes it works for some and not others

                                          Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                          User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

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                                          • Anssi AuvinenA Offline
                                            Anssi Auvinen
                                            last edited by

                                            Activities synced to strava & training peaks show the time without pauses.
                                            For example swimming in app the time is 1h 4min and in strava & TP 1h 7min. I had 3 minutes toilet break and I paused my suunto 9. This worked the right way when used movescont and the time matched.

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