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Important news concerning our digital services

Scheduled Pinned Locked Moved Digital service transition
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  • C Offline
    coldrainsnow Bronze Member @stromdiddily
    last edited by 24 Jan 2019, 18:54

    @stromdiddily said in Important news concerning our digital services:

    @misterdangerpants said in Important news concerning our digital services:

    Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

    Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

    I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

    Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

    Seriously? I don’t know how you can recommend to someone right now that they keep a brand new Ambit3. There’s no such thing as “durability” when the company told everyone they won’t be supporting the product after summer of 2020…

    @misterdangerpants , it really pains me to say it but I wouldn’t recommend buying one of the older generation Suuntos right now. If they release something that tells us they will be supporting these watches then it’s a different story.

    This is coming from someone with multiple Ambit3 Peaks and I used to recommend them to literally everyone I ran with.

    M 1 Reply Last reply 24 Jan 2019, 19:19 Reply Quote 2
    • D Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by 24 Jan 2019, 18:56

      @coldrainsnow said in Important news concerning our digital services:

      A3 Peak
      Suunto did not say thay would not support A3

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      C 1 Reply Last reply 24 Jan 2019, 23:39 Reply Quote 1
      • M Offline
        misterdangerpants @stromdiddily
        last edited by 24 Jan 2019, 19:02

        @stromdiddily Thanks for the advice! ☺ 👍

        1 Reply Last reply Reply Quote 0
        • M Offline
          misterdangerpants @stromdiddily
          last edited by 24 Jan 2019, 19:06

          This post is deleted!
          1 Reply Last reply Reply Quote 0
          • M Offline
            misterdangerpants @coldrainsnow
            last edited by misterdangerpants 24 Jan 2019, 19:19

            @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…

            B L 2 Replies Last reply 24 Jan 2019, 21:58 Reply Quote 0
            • B Offline
              Brad_Olwin Moderator @misterdangerpants
              last edited by 24 Jan 2019, 21:58

              @misterdangerpants There are better web portals than MC although I really liked MC. So you do have that opportunity and don’t have to think that a web portal will not be there.

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              C M 2 Replies Last reply 25 Jan 2019, 02:19 Reply Quote -1
              • C Offline
                coldrainsnow Bronze Member @Dimitrios Kanellopoulos
                last edited by 24 Jan 2019, 23:39

                @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                @coldrainsnow said in Important news concerning our digital services:

                A3 Peak
                Suunto did not say thay would not support A3

                Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

                I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.

                S 1 Reply Last reply 25 Jan 2019, 02:24 Reply Quote 4
                • C Offline
                  coldrainsnow Bronze Member @Brad_Olwin
                  last edited by 25 Jan 2019, 02:19

                  @Brad_Olwin Yes but how will he change his sport modes?

                  1 Reply Last reply Reply Quote 1
                  • S Offline
                    stromdiddily Gold Members @coldrainsnow
                    last edited by 25 Jan 2019, 02:24

                    @coldrainsnow said in Important news concerning our digital services:

                    @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                    @coldrainsnow said in Important news concerning our digital services:

                    A3 Peak
                    Suunto did not say thay would not support A3

                    Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

                    I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.

                    There’s no way they would leave people stuck just like I’m sure they will offer some official work around (or upgrade program) for folks with A2s.

                    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                    1 Reply Last reply Reply Quote 0
                    • L Offline
                      Luis Andés Olmedo Bronze Member @misterdangerpants
                      last edited by 25 Jan 2019, 14:38

                      @misterdangerpants said in Important news concerning our digital services:

                      @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…

                      I’ve just initiated the process to return mine to Amazon. I’ll buy a Garmin Fenix 3. Don´t want to wait to know if my watch will be operational after 18 months

                      B 1 Reply Last reply 25 Jan 2019, 15:07 Reply Quote 2
                      • B Offline
                        bugajalan @Luis Andés Olmedo
                        last edited by 25 Jan 2019, 15:07

                        @Luis-Andés-Olmedo a very good decision. I’m in a similar situation myself and I do not know what to do. Suunto Ambit 3 Peak is a brilliant watch But the situation is complicated for the future …

                        P 1 Reply Last reply 25 Jan 2019, 15:10 Reply Quote 4
                        • P Offline
                          Prenj @bugajalan
                          last edited by Prenj 25 Jan 2019, 15:10

                          @bugajalan
                          Well the only logical decision. Until Suunto cleans this whole mess up, it’s better to stay away from buying older models.

                          Suunto Race

                          R 1 Reply Last reply 25 Jan 2019, 17:48 Reply Quote 3
                          • R Offline
                            RiphRaph Bronze Member @Prenj
                            last edited by RiphRaph 25 Jan 2019, 17:48

                            @Emir-Karisik What I’m having a hard time wrapping my mind around is that Suunto is still selling the Ambit3 line on its own site for the full price with no indication whatsoever that it’s planning to cripple these watches a year and a half from now.

                            How is this in any way an acceptable, ethical business practice? Are they unaware or just indifferent that this is a sure-fire way to make your customers migrate to the competition?

                            Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

                            P B 2 Replies Last reply 25 Jan 2019, 18:08 Reply Quote 2
                            • P Offline
                              Prenj @RiphRaph
                              last edited by 25 Jan 2019, 18:08

                              @RiphRaph
                              They are changing target group and whole strategy, which probably has something to do with the takeover by Anta sport. The problem is the way they chose to do it. Creating this level of uncertainty can’t be part of the plan, it’s more likely just a case of “let’s try this and see what will happen”. They are obviously having some serious management crisis with no clear direction for future yet. I’d really hate seeing them going out of business, but they are surely playing with fire now.

                              Suunto Race

                              1 Reply Last reply Reply Quote 3
                              • B Offline
                                bugajalan @RiphRaph
                                last edited by 25 Jan 2019, 19:55

                                @RiphRaph I wonder how Suunto will solve the situation with the law. Sorry for my English. I come from Poland and the consumer’s right gives me a two-year warranty. What if in 1.5 years I lose support from Suunto and my Ambit 3 will not be fully functional? Will Suunto return my money?

                                1 Reply Last reply Reply Quote 0
                                • L Offline
                                  Luis Andés Olmedo Bronze Member
                                  last edited by 25 Jan 2019, 20:21

                                  Done.

                                  Ambit 3 peak returned to Amazon.

                                  After Ambit 3 run, ambit 3 run, spartan sport and Ambit 3 peak… bye Suunto.

                                  J 1 Reply Last reply 25 Jan 2019, 20:24 Reply Quote 4
                                  • J Offline
                                    jthomi @Luis Andés Olmedo
                                    last edited by 25 Jan 2019, 20:24

                                    @Luis-Andés-Olmedo Have fun with your Fenix! Hope you find what you are searching for… 🙂

                                    L 1 Reply Last reply 26 Jan 2019, 08:36 Reply Quote -1
                                    • T Offline
                                      tomrider84
                                      last edited by 25 Jan 2019, 20:33

                                      Forced obsolescence, as Suunto does, is reprehensible by law (French law : L.213-4-1 )
                                      By the way, Apple is paying the price. But if you don’t want everyone move to Garmin … Find a solution quickly.

                                      S 1 Reply Last reply 25 Jan 2019, 20:59 Reply Quote 1
                                      • S Offline
                                        stromdiddily Gold Members @tomrider84
                                        last edited by 25 Jan 2019, 20:59

                                        @tomrider84 said in Important news concerning our digital services:

                                        Forced obsolescence, as Suunto does, is reprehensible by law (French law : L.213-4-1 )
                                        By the way, Apple is paying the price. But if you don’t want everyone move to Garmin … Find a solution quickly.

                                        Suunto is not a French manufacturer, so not so sure that law applies 🙂

                                        https://www.sgs.com/en/news/2015/07/built-to-last-a-law-in-france-to-combat-planned-obsolescence-for-appliances

                                        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                        1 Reply Last reply Reply Quote 0
                                        • L Offline
                                          Luis Andés Olmedo Bronze Member @jthomi
                                          last edited by 26 Jan 2019, 08:36

                                          @jthomi thank you, for sure I’ll find it. It’s not the first Fenix I have 😉

                                          1 Reply Last reply Reply Quote 3
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