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    Important news concerning our digital services

    Scheduled Pinned Locked Moved Digital service transition
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    • Saketo NemoS Offline
      Saketo Nemo Moderator @Luis Andés Olmedo
      last edited by

      @Luis-Andés-Olmedo
      Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

      L 1 Reply Last reply Reply Quote 0
      • L Offline
        Luis Andés Olmedo Bronze Member @Saketo Nemo
        last edited by

        @Saketo-Nemo said in Important news concerning our digital services:

        @Luis-Andés-Olmedo
        Of course and it is not a requirement to agree with me. Suunto is very serious for me and I do not think they will leave such an important slice of their customers angry

        I hope you are right! 🙂

        1 Reply Last reply Reply Quote 0
        • R Offline
          RemiW
          last edited by RemiW

          Let’s make things clear, if Suunto stops supporting its hardware (that might be too reliable for investors looking for easy money) by killing its software, it will lose a lot of customers (I just bought a Spartan to my wife, because I was very happy with the reliability of my Ambit 1, it might well be my last Suunto purchase). I will also join any class action that might sue them in France (planned obsolescence is illegal here). It’s not because our watches need a cable to be synchonized and programed that they are not functionnal!

          1 Reply Last reply Reply Quote 4
          • stromdiddilyS Offline
            stromdiddily Gold Members @misterdangerpants
            last edited by

            @misterdangerpants said in Important news concerning our digital services:

            Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

            Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

            I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

            Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

            Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

            User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

            ? C M 4 Replies Last reply Reply Quote 1
            • ? Offline
              A Former User @stromdiddily
              last edited by

              @stromdiddily said in Important news concerning our digital services:

              @misterdangerpants said in Important news concerning our digital services:

              Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

              Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

              I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

              Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

              It would be awesome to know if the A3 series will keep all functionality after the transiction (apps included). My A2 Sapphire seems to be slowly diying, and wouldn’t matter to replaced it with an A3 Peak Sapphire. Would glad prefer it to a Amazfit or some fenix, in the same price level.

              1 Reply Last reply Reply Quote 1
              • R Offline
                radlwadl Bronze Member
                last edited by

                Anone here who can help me:
                I exported all my moves to .fit files. After importing them to GoldenCheetah, I saw that in my skimo data the elevation, heartrate and speed data have a lot of 0s. In running or biking data sets everything is fine.
                Even looking into the skimo graphs at Sportstracker shows a lot of 0s. Any hints for the reason and how to handle this?

                Some more experience with Suunto:
                I exported the moves (> 800) from movescount as discribed in the announcement (Settings > Export > Download all your data).
                I expected some action in the background, perhaps waiting for a few minutes. But I got the hint, that I’ll receive a download link within the next 30 days. A max. of 30 days to export the data? Did they hire some workers in a low-wage country to export each move manually? No automatic data export? I operate an application which builds software bundles out of more than 3600 artefacts, summing up in > 10GB in total, and it takes about an hour. After about 36h I received the download link for a file of 65MB - what a joke.
                I get more and more disappointed

                1 Reply Last reply Reply Quote 0
                • C Offline
                  coldrainsnow Bronze Member @stromdiddily
                  last edited by

                  @stromdiddily said in Important news concerning our digital services:

                  @misterdangerpants said in Important news concerning our digital services:

                  Hello everyone! First time posting here as I literally just purchased an Ambit3 Run directly from Suunto last week. It is scheduled to arrive tomorrow. I spent a few months researching GPS watches and am somewhat bewildered with this news. I really never used with Movescount or the Suunto app but have to say I like having a web browser-based app. I’m currently using Garmin Connect for my Vivoactive 1, and sometimes my trusty 2007 Forerunner 305.

                  Okay, so I really don’t use as much data as most here, all I want it to see my distance, time and pace/moving pace. I could deal with only have a smartphone app as this is pretty basic data. Will the Suunto app provide this basic information?

                  I really want to keep the Ambit3 Run, but am a little afraid with reading all of these threads. My second choice was the Polar 430 and am debating just returning the Ambit3 Run when it arrives tomorrow and just getting that. I also toyed with the idea of having a new battery put in my 305, but it’s $99 and the Ambit3 Run was only $149 which is such a bargain for such an amazing watch!

                  Keep it! The hardware in that watch is second to only maybe the A3 Peak. If accurate tracking and durability is what you’re after, you made the right choice.

                  Seriously? I don’t know how you can recommend to someone right now that they keep a brand new Ambit3. There’s no such thing as “durability” when the company told everyone they won’t be supporting the product after summer of 2020…

                  @misterdangerpants , it really pains me to say it but I wouldn’t recommend buying one of the older generation Suuntos right now. If they release something that tells us they will be supporting these watches then it’s a different story.

                  This is coming from someone with multiple Ambit3 Peaks and I used to recommend them to literally everyone I ran with.

                  M 1 Reply Last reply Reply Quote 2
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by

                    @coldrainsnow said in Important news concerning our digital services:

                    A3 Peak
                    Suunto did not say thay would not support A3

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    C 1 Reply Last reply Reply Quote 1
                    • M Offline
                      misterdangerpants @stromdiddily
                      last edited by

                      @stromdiddily Thanks for the advice! ☺ 👍

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        misterdangerpants @stromdiddily
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          misterdangerpants @coldrainsnow
                          last edited by misterdangerpants

                          @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…

                          Brad_OlwinB L 2 Replies Last reply Reply Quote 0
                          • Brad_OlwinB Offline
                            Brad_Olwin Moderator @misterdangerpants
                            last edited by

                            @misterdangerpants There are better web portals than MC although I really liked MC. So you do have that opportunity and don’t have to think that a web portal will not be there.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            C M 2 Replies Last reply Reply Quote -1
                            • C Offline
                              coldrainsnow Bronze Member @Dimitrios Kanellopoulos
                              last edited by

                              @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                              @coldrainsnow said in Important news concerning our digital services:

                              A3 Peak
                              Suunto did not say thay would not support A3

                              Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

                              I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.

                              stromdiddilyS 1 Reply Last reply Reply Quote 4
                              • C Offline
                                coldrainsnow Bronze Member @Brad_Olwin
                                last edited by

                                @Brad_Olwin Yes but how will he change his sport modes?

                                1 Reply Last reply Reply Quote 1
                                • stromdiddilyS Offline
                                  stromdiddily Gold Members @coldrainsnow
                                  last edited by

                                  @coldrainsnow said in Important news concerning our digital services:

                                  @Dimitrios-Kanellopoulos said in Important news concerning our digital services:

                                  @coldrainsnow said in Important news concerning our digital services:

                                  A3 Peak
                                  Suunto did not say thay would not support A3

                                  Did I miss a new communication from Suunto? “Basic Compatibility” is not support for a $300+ watch. Without the ability to change sport modes, change custom routes or way points guaranteed there is no reason to buy this watch.

                                  I know you are just the messenger but this is a very important point that Suunto has missed - if they want to retain customers then they need to issue a statement that they WILL be offering full compatibility and support for the A3 series in the future as they transition to the Suunto app. People will not pay that much money for basic compatibility.

                                  There’s no way they would leave people stuck just like I’m sure they will offer some official work around (or upgrade program) for folks with A2s.

                                  Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

                                  User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

                                  1 Reply Last reply Reply Quote 0
                                  • L Offline
                                    Luis Andés Olmedo Bronze Member @misterdangerpants
                                    last edited by

                                    @misterdangerpants said in Important news concerning our digital services:

                                    @coldrainsnow I’m so on the fence! ☹ I so want to keep it but not having a web presence (Movescount) really is a negative…

                                    I’ve just initiated the process to return mine to Amazon. I’ll buy a Garmin Fenix 3. Don´t want to wait to know if my watch will be operational after 18 months

                                    B 1 Reply Last reply Reply Quote 2
                                    • B Offline
                                      bugajalan @Luis Andés Olmedo
                                      last edited by

                                      @Luis-Andés-Olmedo a very good decision. I’m in a similar situation myself and I do not know what to do. Suunto Ambit 3 Peak is a brilliant watch But the situation is complicated for the future …

                                      PrenjP 1 Reply Last reply Reply Quote 4
                                      • PrenjP Offline
                                        Prenj @bugajalan
                                        last edited by Prenj

                                        @bugajalan
                                        Well the only logical decision. Until Suunto cleans this whole mess up, it’s better to stay away from buying older models.

                                        Suunto Race

                                        R 1 Reply Last reply Reply Quote 3
                                        • R Offline
                                          RiphRaph Bronze Member @Prenj
                                          last edited by RiphRaph

                                          @Emir-Karisik What I’m having a hard time wrapping my mind around is that Suunto is still selling the Ambit3 line on its own site for the full price with no indication whatsoever that it’s planning to cripple these watches a year and a half from now.

                                          How is this in any way an acceptable, ethical business practice? Are they unaware or just indifferent that this is a sure-fire way to make your customers migrate to the competition?

                                          Formerly Spartan Sport WHR, happy Coros Vertix user since Sept. 2020

                                          PrenjP B 2 Replies Last reply Reply Quote 2
                                          • PrenjP Offline
                                            Prenj @RiphRaph
                                            last edited by

                                            @RiphRaph
                                            They are changing target group and whole strategy, which probably has something to do with the takeover by Anta sport. The problem is the way they chose to do it. Creating this level of uncertainty can’t be part of the plan, it’s more likely just a case of “let’s try this and see what will happen”. They are obviously having some serious management crisis with no clear direction for future yet. I’d really hate seeing them going out of business, but they are surely playing with fire now.

                                            Suunto Race

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