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Suunto 9 and Suunto App Sports Mode Customization

Scheduled Pinned Locked Moved Suunto app - Questions & Feedback
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  • J Offline
    jabaugrad
    last edited by 1 Feb 2019, 18:43

    Yes, unfortunately. I did all the standard stuff.

    1. unpaired and repaired phone and watch
    2. rebooted phone
    3. soft reset watch
    4. deleted and re-added the Suunto App.

    No difference for any of these. Does it work for anyone?

    1 Reply Last reply Reply Quote 0
    • S Offline
      sartoric Moderator
      last edited by sartoric 2 Jan 2019, 19:15 1 Feb 2019, 19:15

      … You’re just missing the hard-reset via cable

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 15 - One UI 7.0
      Suunto App Android 5.4.5 beta
      Suunto App IOs 2.47.1 (19846) beta on MBP M1

      1 Reply Last reply Reply Quote 0
      • B Offline
        Brad_Olwin Moderator
        last edited by Brad_Olwin 2 Jan 2019, 22:48 1 Feb 2019, 22:42

        Do you have the beta or App Store app? The beta is downloaded from TestFlight, not the App Store. This is strange as mine is working fine on iOS iPhone X and S9.
        I would hard reset the watch.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        F 1 Reply Last reply 31 Mar 2021, 15:33 Reply Quote 0
        • F Offline
          Ffelagund @Brad_Olwin
          last edited by 31 Mar 2021, 15:33

          I know this is an old topic but… I’m experiencing exactly the same issue. Tried reinstalling and resetting everything. No luck

          L 1 Reply Last reply 17 Apr 2021, 22:05 Reply Quote 0
          • L Offline
            ldxmsg Bronze Member @Ffelagund
            last edited by 17 Apr 2021, 22:05

            @ffelagund Did you get your watch working? My watch has developed this same problem. I’ve tried everything except a hard reset.

            F 1 Reply Last reply 22 Apr 2021, 17:28 Reply Quote 0
            • F Offline
              Ffelagund @ldxmsg
              last edited by 22 Apr 2021, 17:28

              @ldxmsg I got it working with a hard reset, but after a couple weeks the problem came back. I really dont want to perform a hard reset each time I want to customize any sport mode…

              D 1 Reply Last reply 22 Apr 2021, 17:39 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @Ffelagund
                last edited by 22 Apr 2021, 17:39

                @ffelagund it should not come back.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                F 1 Reply Last reply 22 Apr 2021, 18:13 Reply Quote 0
                • F Offline
                  Ffelagund @Dimitrios Kanellopoulos
                  last edited by 22 Apr 2021, 18:13

                  @dimitrios-kanellopoulos said in Suunto 9 and Suunto App Sports Mode Customization:

                  @ffelagund it should not come back.

                  But it did once. It might happen each time. I’d preffer a less disturbing solution.

                  D 1 Reply Last reply 23 Apr 2021, 11:10 Reply Quote 0
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Ffelagund
                    last edited by 23 Apr 2021, 11:10

                    @ffelagund huh? It happened once we fixed it with the next update for your watch (that I suppose you installed)

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    F 1 Reply Last reply 23 Apr 2021, 11:51 Reply Quote 0
                    • F Offline
                      Ffelagund @Dimitrios Kanellopoulos
                      last edited by 23 Apr 2021, 11:51

                      @dimitrios-kanellopoulos Ah, ok. Well, yes It happened to me BEFORE the update. Then I updated the watch a couple of days after, and after some days, the error appeared again (after the patch).
                      I just hard reset the watch again. Let’s hope the error dissapears forever this time.

                      1 Reply Last reply Reply Quote 0
                      • L Offline
                        LGoSo
                        last edited by 23 Apr 2021, 12:55

                        Same here:

                        Suunto 5 FW 2.14.14
                        Sunto App 4.38.1
                        Android 9

                        What I am supposed to do to solve the issue?
                        Soft/hard reset?
                        Wait next FW?
                        Other?

                        Thanks

                        I 1 Reply Last reply 23 Apr 2021, 18:34 Reply Quote 0
                        • I Offline
                          isazi Moderator @LGoSo
                          last edited by 23 Apr 2021, 18:34

                          @lgoso latest firmware update should have solved this for S5. But if you have the issue you need a hard reset.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          L 1 Reply Last reply 26 Apr 2021, 13:28 Reply Quote 0
                          • L Offline
                            LGoSo @isazi
                            last edited by 26 Apr 2021, 13:28

                            @isazi Hard reset done. Problem solved but now I have the vo2max missing issue (custom running activity).

                            D 1 Reply Last reply 26 Apr 2021, 13:31 Reply Quote 0
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager @LGoSo
                              last edited by 26 Apr 2021, 13:31

                              @lgoso it will come back eventually

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              1 Reply Last reply Reply Quote 1
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