Suunto 9 and Suunto App Sports Mode Customization

jabaugrad · 1 Feb 2019, 16:02

Hey;

Suunto 9 Baro Black
Latest Suunto App
Latest iOS on iPhone 8

I haven’t been able to get the Sports Mode Customization to work on the Suunto App. My watch syncs fine (so no issue with Bluetooth) but when I go to the Sports Mode Customization I get a message “Updating List” and it spins and spins and never completes. Since I moved away from Movecount, this means I have been unable to customize the sports modes.

I’ve been back and forth with Suunto support, and they are now telling me to do a service return on my watch. I am pretty sure the watch isn’t the issue.

Does anyone have any thoughts on how I might get this fixed? Or does anyone else use the app to customize the sports modes?

Thank you!

sartoric · 1 Feb 2019, 18:41

Have you tried a soft reset (press 12 sec upper button) ?

jabaugrad · 1 Feb 2019, 18:43

Yes, unfortunately. I did all the standard stuff.

unpaired and repaired phone and watch
rebooted phone
soft reset watch
deleted and re-added the Suunto App.

No difference for any of these. Does it work for anyone?

sartoric · 2 Jan 2019, 19:15

… You’re just missing the hard-reset via cable

Brad_Olwin · 2 Jan 2019, 22:48

Do you have the beta or App Store app? The beta is downloaded from TestFlight, not the App Store. This is strange as mine is working fine on iOS iPhone X and S9.
I would hard reset the watch.

Ffelagund · 31 Mar 2021, 15:33

I know this is an old topic but… I’m experiencing exactly the same issue. Tried reinstalling and resetting everything. No luck

ldxmsg · 17 Apr 2021, 22:05

@ffelagund Did you get your watch working? My watch has developed this same problem. I’ve tried everything except a hard reset.

Ffelagund · 22 Apr 2021, 17:28

@ldxmsg I got it working with a hard reset, but after a couple weeks the problem came back. I really dont want to perform a hard reset each time I want to customize any sport mode…

Dimitrios Kanellopoulos · 22 Apr 2021, 17:39

@ffelagund it should not come back.

Ffelagund · 22 Apr 2021, 18:13

@dimitrios-kanellopoulos said in Suunto 9 and Suunto App Sports Mode Customization:

@ffelagund it should not come back.

But it did once. It might happen each time. I’d preffer a less disturbing solution.

Dimitrios Kanellopoulos · 23 Apr 2021, 11:10

@ffelagund huh? It happened once we fixed it with the next update for your watch (that I suppose you installed)

Ffelagund · 23 Apr 2021, 11:51

@dimitrios-kanellopoulos Ah, ok. Well, yes It happened to me BEFORE the update. Then I updated the watch a couple of days after, and after some days, the error appeared again (after the patch).
I just hard reset the watch again. Let’s hope the error dissapears forever this time.

LGoSo · 23 Apr 2021, 12:55

Same here:

Suunto 5 FW 2.14.14
Sunto App 4.38.1
Android 9

What I am supposed to do to solve the issue?
Soft/hard reset?
Wait next FW?
Other?

Thanks

isazi · 23 Apr 2021, 18:34

@lgoso latest firmware update should have solved this for S5. But if you have the issue you need a hard reset.

LGoSo · 26 Apr 2021, 13:28

@isazi Hard reset done. Problem solved but now I have the vo2max missing issue (custom running activity).

Dimitrios Kanellopoulos · 26 Apr 2021, 13:31

@lgoso it will come back eventually