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S9 Baro takes very long to find GPS signal before a move

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  • R Offline
    Richard Thygesen @Phil Powell
    last edited by 29 Dec 2020, 10:58

    @Phil-Powell Perhaps a hard reset is all that is left to do for me also.

    S9
    S9 Peak
    Race

    1 Reply Last reply Reply Quote 0
    • D Offline
      Dimitrios Kanellopoulos Community Manager
      last edited by 29 Dec 2020, 11:00

      Let me help. If you are on latest software it will show processing once the sync is done.

      I am suspecting that sony has issues with updating the agps. Reporting this.

      Community Manager / Admin @Suunto
      Creator of Quantified-Self.io
      youtube.com/c/dimitrioskanellopoulos
      https://instagram.com/dimitrioskanellopoulos
      https://www.strava.com/athletes/7586105

      R 2 Replies Last reply 29 Dec 2020, 11:12 Reply Quote 1
      • R Offline
        Richard Thygesen @Dimitrios Kanellopoulos
        last edited by 29 Dec 2020, 11:12

        @Dimitrios-Kanellopoulos on the app is says optimizing GPS after syncing activities and resources etc. It takes a fairly long time and when its done I see a green check mark. It does this every sync. I think it only did the optimizing GPS once a day before this issue occurd.C945D1A9-B889-4EF8-BF82-0E66284AAC0D.png D9ABA597-EB69-49FE-9AC0-75B581E8995D.png

        S9
        S9 Peak
        Race

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        • R Offline
          Richard Thygesen @Dimitrios Kanellopoulos
          last edited by 29 Dec 2020, 15:53

          @Dimitrios-Kanellopoulos now I have the newest A-GPS file. Not sure if it is related but after changing the setting to GPS only an syncing I got the file.

          S9
          S9 Peak
          Race

          H 1 Reply Last reply 29 Dec 2020, 18:36 Reply Quote 0
          • H Offline
            helgonet12 @Richard Thygesen
            last edited by helgonet12 29 Dec 2020, 18:36

            @Richard-Thygesen This happened to me as well a couple of days ago. Did the same as Richard Thygesen. Changed to gps only and Agps updated almost directly.

            P 1 Reply Last reply 29 Dec 2020, 19:43 Reply Quote 0
            • P Offline
              Phil Powell @helgonet12
              last edited by Phil Powell 29 Dec 2020, 19:43

              @helgonet12 how do you change to gps only. Is it the gps qzs ?

              R H 2 Replies Last reply 29 Dec 2020, 20:14 Reply Quote 0
              • R Offline
                Richard Thygesen @Phil Powell
                last edited by 29 Dec 2020, 20:14

                @Phil-Powell yes thats the one, GPS+ qzss

                S9
                S9 Peak
                Race

                P 1 Reply Last reply 29 Dec 2020, 20:30 Reply Quote 0
                • P Offline
                  Phil Powell @Richard Thygesen
                  last edited by 29 Dec 2020, 20:30

                  @Richard-Thygesen that’s what mine was already set on. Since doing the factory reset it seems to be working 100% quicker/better so far

                  1 Reply Last reply Reply Quote 0
                  • H Offline
                    helgonet12 @Phil Powell
                    last edited by 29 Dec 2020, 22:01

                    @Phil-Powell I meant GPS+ qzss sorry.

                    1 Reply Last reply Reply Quote 0
                    • R Offline
                      Richard Thygesen
                      last edited by 30 Dec 2020, 12:11

                      Just an update. It seems to work after changing to GPS only. I got the new a-GPS file this morning.

                      S9
                      S9 Peak
                      Race

                      1 Reply Last reply Reply Quote 1
                      • R Offline
                        Richard Thygesen
                        last edited by 2 Jan 2021, 09:16

                        Well now I don’t get the newest A-GPS file again. This is annoying. I’m out of ideas. Has anyone found a solution?

                        S9
                        S9 Peak
                        Race

                        I 1 Reply Last reply 2 Jan 2021, 09:38 Reply Quote 0
                        • I Offline
                          isazi Moderator @Richard Thygesen
                          last edited by 2 Jan 2021, 09:38

                          @Richard-Thygesen yesterday there were issues with Sony distributing the AGPS files, maybe related.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

                          1 Reply Last reply Reply Quote 0
                          • R Offline
                            Richard Thygesen
                            last edited by 2 Jan 2021, 09:46

                            I got it yesterday and then did a soft rest after @Dimitrios-Kanellopoulos wrote us to do that and after the soft restart I got the file directly after syncing with SA app. Today I didn’t get the new file. I’ll wait a couple of hours and see what happens.

                            S9
                            S9 Peak
                            Race

                            I 1 Reply Last reply 2 Jan 2021, 09:51 Reply Quote 0
                            • I Offline
                              isazi Moderator @Richard Thygesen
                              last edited by 2 Jan 2021, 09:51

                              @Richard-Thygesen I didn’t get the file either, and there are other people complaining so it is most probably related.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 2
                              • Ł Offline
                                Łukasz Szmigiel
                                last edited by 2 Jan 2021, 10:47

                                I don’t have AGPS too. Did a cold start, it took around 30 seconds and then the GPS seemed ok (tested it only via POI navigation for a while).

                                Also, I did a soft-reset yesterday which went as usual and did it today too as I’ve seen no AGPS despite SA sync and an hour or so later it was still N/A. This time after soft-reset the watch displayed a low-battery indicator and didn’t restart until I connected it to the charger, weird as it had ~40% of battery left.

                                S9PP 2.40.44

                                D 1 Reply Last reply 2 Jan 2021, 11:01 Reply Quote 0
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @Łukasz Szmigiel
                                  last edited by 2 Jan 2021, 11:01

                                  @Łukasz-Szmigiel let it be without agps.

                                  Maybe it’s better for now. If I understand correctly it’s a sony fuckups on the predictions. It just will take time to find gps at first run.

                                  Let it outside on the balcony etc for a while and then go for a run.

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  Ł 1 Reply Last reply 2 Jan 2021, 11:32 Reply Quote 2
                                  • Ł Offline
                                    Łukasz Szmigiel @Dimitrios Kanellopoulos
                                    last edited by 2 Jan 2021, 11:32

                                    @Dimitrios-Kanellopoulos sure, no problem on my side. Just reporting my findings. I’m impressed that cold start was in around 30s anyway.

                                    S9PP 2.40.44

                                    1 Reply Last reply Reply Quote 0
                                    • P Offline
                                      Phil Powell
                                      last edited by Phil Powell 1 Mar 2021, 12:03 3 Jan 2021, 11:54

                                      So since calling Suunto and going through a factory reset on the phone with them 5 days ago, the watch worked perfectly until today when the display went completely blank again, it synced with the app fine but took a soft reset to get the display back. This is the 4/5th time since I purchased the watch at the beginning of December. Showing assisted gps not available again to.

                                      C R 2 Replies Last reply 3 Jan 2021, 15:12 Reply Quote 0
                                      • C Online
                                        cosme.costa @Phil Powell
                                        last edited by 3 Jan 2021, 15:12

                                        @Phil-Powell are you in the last firmware? I had this blank screen issue one or two firmwares ago, not anymore.

                                        On the other hand, it is normal to not have AGPS info after a softreset, because it cleans cache. After the softreset you have to sync the watch with SA and wait 15 min. aprox.

                                        P 1 Reply Last reply 3 Jan 2021, 16:58 Reply Quote 2
                                        • R Offline
                                          Richard Thygesen @Phil Powell
                                          last edited by 3 Jan 2021, 16:31

                                          @Phil-Powell it should say ”in progress” if you look directly after sync. If not you havent downloaded the file.

                                          S9
                                          S9 Peak
                                          Race

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