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    Syncing problems Ambit3 with iPhone11

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    • S Offline
      Sven_Kiel @Dimitrios Kanellopoulos
      last edited by

      @Dimitrios-Kanellopoulos …Hi…is there a solution in sight for a little frustrated Ambit 3 Sapphire User with IPhone XS iOS 14.01? Bluetooth doesn‘t work here! Suunto Software of course also not!

      The „funny thing“:
      My old Ipad Air 2 with iOS 12.4.1 has got no problem…Bluetooth works! But: I do not dare to change here my working MC with Suunto.app

      I tried everything like disconnect/forget Bluetooth/tried to pair again on Iphone > no reaction!

      Reaction would be kindly appreciated!

      Kalinichta and thx for any kind of help!

      Sven

      1 Reply Last reply Reply Quote 2
      • T Offline
        The_77 Silver Members
        last edited by

        Maybe related/not related, but I came across today that Polar acknowledge that the V800 will likely fail to pair most of the time with the new iPhone generations, and as such they are not fully compatible.

        Given the V800 release is from the same year as the Ambit 3, might be a related issue? Just a thought.

        Suunto Spartan Trainer Wrist HR / 9PP Refurb

        1 Reply Last reply Reply Quote 3
        • S Offline
          Sven_Kiel
          last edited by

          Same problem with IPhone XS and no Sync possible anymore. With IPhone 6 before and IPad Air 2 it works. Support doesn‘t response!

          1 Reply Last reply Reply Quote 1
          • S Offline
            Sven_Kiel
            last edited by

            Same here with iPhone XS. Ambit is useless.

            ? 1 Reply Last reply Reply Quote 1
            • ? Offline
              A Former User @Sven_Kiel
              last edited by

              Guys…this is not ambit only…Look at garmin forums…same problems…polar the same…

              1 Reply Last reply Reply Quote 1
              • E Offline
                estevez Bronze Member
                last edited by

                Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

                isaziI B 2 Replies Last reply Reply Quote 1
                • isaziI Offline
                  isazi Moderator @estevez
                  last edited by

                  @estevez said in Syncing problems Ambit3 with iPhone11:

                  Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

                  Yeah, why not, if you sync with cable you can see your moves in the Suunto app on your phone.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  1 Reply Last reply Reply Quote 1
                  • B Offline
                    benoitg Bronze Member @estevez
                    last edited by

                    @estevez suuntolink or moveslink2 will work. Issue seems to be with Bluetooth protocol with newer iPhone (like SE 2020 or 11).
                    For the moment I bring my old iPhone 7 with me when I don’t have my laptop and I need to sync activities 🤷🏻‍♂️
                    Hopefully a fix will come soon !

                    1 Reply Last reply Reply Quote 1
                    • D Offline
                      Djanbgo @JohanT
                      last edited by

                      Hi All,

                      I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
                      Note : I am on IOS13.6.1
                      Regards,

                      ? M 2 Replies Last reply Reply Quote 0
                      • ? Offline
                        A Former User @Djanbgo
                        last edited by

                        @Djanbgo said in Syncing problems Ambit3 with iPhone11:

                        Hi All,

                        I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
                        Note : I am on IOS13.6.1
                        Regards,

                        What changed? App?

                        D 1 Reply Last reply Reply Quote 0
                        • D Offline
                          Djanbgo @Guest
                          last edited by

                          @André-Faria I have not done anything special, just unpaired, paired and I was surprised to see it synced. I have seen lately an apps update done … So …

                          1 Reply Last reply Reply Quote 0
                          • Dimitrios KanellopoulosD Offline
                            Dimitrios Kanellopoulos Community Manager
                            last edited by

                            Apps are being rolled out in BETA with various fixes. I am going to “shout out” here when needed to inform the public

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            1 Reply Last reply Reply Quote 3
                            • MILO83M Offline
                              MILO83
                              last edited by

                              It suddenly started working for me also (latest iOS). Without pair/unpair procedure. Nice 😁!!

                              1 Reply Last reply Reply Quote 2
                              • Dimitrios KanellopoulosD Offline
                                Dimitrios Kanellopoulos Community Manager
                                last edited by Dimitrios Kanellopoulos

                                iOS update

                                CHANGES 1.71.0

                                Ask user to update the watch with SuuntoLink if too old firmware is detected
                                Ask user to remove pairing from phone settings if system level pairing detected while removal needed
                                Fix for emptying sync cache watch disconnected or unpaired
                                Fix for data packets lost on sync level
                                Removed unnecessary unsubscription & subscription to watch resources when connecting and re-connecting watch

                                CHANGES 1.72.0

                                Connectivity fix for Spartan and S series devices, fixes a bug created in 1.71.0

                                Keep Bluetooth connection on during workout sync for Ambit 3 and Traverse even if the device goes to sleep mode

                                Please keep me posted!

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 6
                                • omunozO Offline
                                  omunoz Silver Members
                                  last edited by

                                  1.71.0 and 1.72.0 only in apple store no ? In TestFlight ( Beta Program ) 1.7.0 (8418 ) no more upgrade since 29 days

                                  Watch: SV Fw: 2.40.38

                                  IPhone 13 (Sim) IOS 18.4.1
                                  Android 15.0 with Android Studio
                                  macOS Sequoia 15.4.1 M1 & M2
                                  Apps IOS: 2.45.0 (19123)
                                  Apps Android: 4.107.2 (40107002)

                                  omunozO 1 Reply Last reply Reply Quote 1
                                  • omunozO Offline
                                    omunoz Silver Members @omunoz
                                    last edited by

                                    @omunoz

                                    Dimitrios says that, This is for production rolling out

                                    Watch: SV Fw: 2.40.38

                                    IPhone 13 (Sim) IOS 18.4.1
                                    Android 15.0 with Android Studio
                                    macOS Sequoia 15.4.1 M1 & M2
                                    Apps IOS: 2.45.0 (19123)
                                    Apps Android: 4.107.2 (40107002)

                                    1 Reply Last reply Reply Quote 1
                                    • B Offline
                                      benoitg Bronze Member
                                      last edited by

                                      That’s great neeeeeews !! 🕺🏻

                                      1 Reply Last reply Reply Quote 0
                                      • M Offline
                                        mbray @Djanbgo
                                        last edited by

                                        @Djanbgo I have also managed to sync my iPhone 11 using latest iOS 14.1 with the 1.72.0 release. I haven’t yet tried it with an activity but getting it to sync was good news.

                                        M 1 Reply Last reply Reply Quote 1
                                        • M Offline
                                          mbray @mbray
                                          last edited by

                                          Uploaded an activity directly from Ambit 3V to iPhone 14.1 without any problems using 1.72.0. Many thanks!!!

                                          1 Reply Last reply Reply Quote 3
                                          • G Offline
                                            GeoSo
                                            last edited by

                                            It seems that sync is working now.

                                            Tested on Ambit3 Run, iPhone 11 (iOS 14.2), Suunto App 1.72.0

                                            Geia sou Dimitri!

                                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
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