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    Syncing problems Ambit3 with iPhone11

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    • isaziI Offline
      isazi Moderator @estevez
      last edited by

      @estevez said in Syncing problems Ambit3 with iPhone11:

      Still working via Suuntolink? Can I synchronize moves to Suunto app installed on iPhone 11 via cable and Suuntolink? Everything is getting worse with Ambits…

      Yeah, why not, if you sync with cable you can see your moves in the Suunto app on your phone.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 1
      • B Offline
        benoitg Bronze Member @estevez
        last edited by

        @estevez suuntolink or moveslink2 will work. Issue seems to be with Bluetooth protocol with newer iPhone (like SE 2020 or 11).
        For the moment I bring my old iPhone 7 with me when I don’t have my laptop and I need to sync activities 🤷🏻‍♂️
        Hopefully a fix will come soon !

        1 Reply Last reply Reply Quote 1
        • D Offline
          Djanbgo @JohanT
          last edited by

          Hi All,

          I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
          Note : I am on IOS13.6.1
          Regards,

          ? M 2 Replies Last reply Reply Quote 0
          • ? Offline
            A Former User @Djanbgo
            last edited by

            @Djanbgo said in Syncing problems Ambit3 with iPhone11:

            Hi All,

            I have made a new try after long while without using the phone. It now works fine to sync my iPhone 11 with my ambit. I was able to sync my 20 works. Finally !
            Note : I am on IOS13.6.1
            Regards,

            What changed? App?

            D 1 Reply Last reply Reply Quote 0
            • D Offline
              Djanbgo @Guest
              last edited by

              @André-Faria I have not done anything special, just unpaired, paired and I was surprised to see it synced. I have seen lately an apps update done … So …

              1 Reply Last reply Reply Quote 0
              • Dimitrios KanellopoulosD Offline
                Dimitrios Kanellopoulos Community Manager
                last edited by

                Apps are being rolled out in BETA with various fixes. I am going to “shout out” here when needed to inform the public

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 3
                • MILO83M Offline
                  MILO83
                  last edited by

                  It suddenly started working for me also (latest iOS). Without pair/unpair procedure. Nice 😁!!

                  1 Reply Last reply Reply Quote 2
                  • Dimitrios KanellopoulosD Offline
                    Dimitrios Kanellopoulos Community Manager
                    last edited by Dimitrios Kanellopoulos

                    iOS update

                    CHANGES 1.71.0

                    Ask user to update the watch with SuuntoLink if too old firmware is detected
                    Ask user to remove pairing from phone settings if system level pairing detected while removal needed
                    Fix for emptying sync cache watch disconnected or unpaired
                    Fix for data packets lost on sync level
                    Removed unnecessary unsubscription & subscription to watch resources when connecting and re-connecting watch

                    CHANGES 1.72.0

                    Connectivity fix for Spartan and S series devices, fixes a bug created in 1.71.0

                    Keep Bluetooth connection on during workout sync for Ambit 3 and Traverse even if the device goes to sleep mode

                    Please keep me posted!

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    1 Reply Last reply Reply Quote 6
                    • omunozO Offline
                      omunoz Silver Members
                      last edited by

                      1.71.0 and 1.72.0 only in apple store no ? In TestFlight ( Beta Program ) 1.7.0 (8418 ) no more upgrade since 29 days

                      Watch: SV Fw: 2.40.38

                      IPhone 13 (Sim) IOS 18.4.1
                      Android 15.0 with Android Studio
                      macOS Sequoia 15.4.1 M1 & M2
                      Apps IOS: 2.45.0 (19123)
                      Apps Android: 4.107.2 (40107002)

                      omunozO 1 Reply Last reply Reply Quote 1
                      • omunozO Offline
                        omunoz Silver Members @omunoz
                        last edited by

                        @omunoz

                        Dimitrios says that, This is for production rolling out

                        Watch: SV Fw: 2.40.38

                        IPhone 13 (Sim) IOS 18.4.1
                        Android 15.0 with Android Studio
                        macOS Sequoia 15.4.1 M1 & M2
                        Apps IOS: 2.45.0 (19123)
                        Apps Android: 4.107.2 (40107002)

                        1 Reply Last reply Reply Quote 1
                        • B Offline
                          benoitg Bronze Member
                          last edited by

                          That’s great neeeeeews !! 🕺🏻

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            mbray @Djanbgo
                            last edited by

                            @Djanbgo I have also managed to sync my iPhone 11 using latest iOS 14.1 with the 1.72.0 release. I haven’t yet tried it with an activity but getting it to sync was good news.

                            M 1 Reply Last reply Reply Quote 1
                            • M Offline
                              mbray @mbray
                              last edited by

                              Uploaded an activity directly from Ambit 3V to iPhone 14.1 without any problems using 1.72.0. Many thanks!!!

                              1 Reply Last reply Reply Quote 3
                              • G Offline
                                GeoSo
                                last edited by

                                It seems that sync is working now.

                                Tested on Ambit3 Run, iPhone 11 (iOS 14.2), Suunto App 1.72.0

                                Geia sou Dimitri!

                                Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                                • Dimitrios KanellopoulosD Offline
                                  Dimitrios Kanellopoulos Community Manager @GeoSo
                                  last edited by

                                  @GeoSo Hello Giorgo!

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  1 Reply Last reply Reply Quote 0
                                  • Bryan CookB Offline
                                    Bryan Cook
                                    last edited by

                                    I’m impressed, syncing via the app works exactly as expected now.

                                    Thank you very much to everyone that worked on communicating this issue and solving it. It would have been easy to just walk away from the problem.

                                    1 Reply Last reply Reply Quote 4
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