Spartan update complains

Neil Sinar

Honestly, wish I’d stayed with Garmin!! Suunto have shocking software and it is so glitchy!! The watch simply isn’t recognised by SuuntoLink and I’ve done everything I can to update The firmware but my laptop won’t recognise the watch.
Customer support were less than useless and have said I’ll have to wait 48hours for a response. Sadly experience has taught me it’ll be a week at least.

Everyone should spread the word that Suunto is crap for software!! I have watches and dive computers from Suunto but the support software is shocking. I’ll never buy this rubbish again if it can’t be correctly supported!!

Shrek3k

@Neil-Sinar sorry to hear about your unacceptable experiences with support, which I have experienced in a somehow similar way. As long as there were questions about software or features the (german speaking) support has been useless, too - this forum has been much better, but it is not a substitute. On the other hand Suunto support about any hardware issues has been the best by far that I have ever experienced!
About the Garmin experiences: not that I am content with the current overall development status of SA, as there is room to improve feature-wise, I have never experienced long term issues with the Suunto software. All activities have been transferred perfectly and completely. And that is not what I experienced with Garmin at all: crappy, buggy watch-software and on the smartphone, too, losing quite some data, so I am rather happy, that I changed back to Suunto again after a 1,5 year stint with Garmin.
This is just my 2 cents and add another perspective. And I am no ‘Suunto fanboy’ as you might recognize in my other posts, and I am very interested in other alternatives and developments, but these simply are my experiences.

isazi

@Neil-Sinar I respect your opinion, although my experience is different, but I ask you to be polite on this forum, and in general in any public space.

auxina

A doubt.
Is the FW update necessary to have a training planner?
In SSU.
Thanks!

Dimitrios Kanellopoulos

@auxina no

auxina

@Dimitrios-Kanellopoulos
There is hope for SSU and for me.

Dimitrios Kanellopoulos

@auxina there are a lot of things on those watches that will be enabled with just an app update

cosme.costa

@Dimitrios-Kanellopoulos Some advance, please??

auxina

@Dimitrios-Kanellopoulos
Great news.
I think the Spartan FW can improve with SUapp

sartoric

@cosmecosta
at least

HR Monitoring to app
POI
Training plans

jsuarez

@Dimitrios-Kanellopoulos Suunto App on steroids…!!! Tell us more

DavorP

@sartoric said in Spartan update complains:

@cosmecosta
at least

HR Monitoring to app

POI

Training plans

+Vo2 max

BobMiles

I’m sorry but you have kept users hoping since the release of the spartan line. Back then all we could hope for was to get basic functionality, as the watch was so far away from those marketing renders (e.g. the compass face, the color indicators…) and then the watch kept crashing during activities, which was not fixed for quite a while.
People bought the watch, confident that they’d get a continuation of the ambit series with additional features.
What they got is that you kept them hoping and waiting for what would be even less than the Ambit3 capabilities.
And now you keep them hoping to get basic fitness tracking. After years.

It’s just sad.

I don’t like Garmin as a company, but they have all the features you keep users hoping for by dropping those tiny bits of information.
Just be honest to your users, communicate what’s planned and what not.

carlo rocca

@Dimitrios-Kanellopoulos ok, but the Spartan is still sold

Dimitrios Kanellopoulos

@carlo-rocca and what’s up with that?

The unit is sold for what it does. Its a watch. Why would it need updates?

I am not saying it shouldn’t get, but personally if I would buy any watch it doesn’t come hand in hand with updates. Just saying and again dont get me wrong. I am against Suunto stopping the Spartan updates , but that doesn’t mean that it’s completely illogical or most important that it’s not a good device. I would train with a SSU anytime. Been my buddy at life since 2016. That it doesn’t get updates means that it doesn’t get any better and I DO KNOW IT HURTS, but again it doesn’t mean it’s a bad watch.

carlo rocca

@Dimitrios-Kanellopoulos i mean that if you sell a product you must support it as the other product you sell.
I am satisfied of my ssswhr but im still waiting for structured workouts as promised 2 (two) years ago

sartoric

@carlo-rocca said in Spartan update complains:

@Dimitrios-Kanellopoulos i mean that if you sell a product you must support it as the other product you sell.
I am satisfied of my ssswhr but im still waiting for structured workouts as promised 2 (two) years ago

And as said in the specific topic … structured workout won’t be added, not soon, probably never.

I have a spartan too, I would like to have more NEW functions, I like those just added to S9. I’m a bit annoyed yes … but I can’t say the watch is not supported if I’m not getting anything else. The watch does what it was supposed to do when I bought it (and something more to be honest)
I’m almost sure that if a new bug will be found, we’ll get a FW update to fix it.

RuudK

@Dimitrios-Kanellopoulos
Could you share more about the fact that the Spartan watches don’t need a fw upgrade to get some new functionalities? And could it be possible that new functions would be added with an app-update?

fejker

@RuudK he is talking about WP and POI creation in the app and sync to the watch … which | NEWS FLASH | used to work perfectly with Movescount and got left behind with the transfer to the still inferior SuuntoApp. There’s nothing particular to be excited about a function that used to work and will be brought back with a marketing pomp surrounding it like “Suunto has a new trick pony which is actually something we used to have, but now we have it again and other brands have had it for years too.”.

Michał Rudzki

Here it is new firmware… but not for Spartan’s I don’t think we will get new Firmware update in this year (2019) also they removed Spartan from their page, now you can find the watch only in sport watches and all watches… It happened like all we know, Suunto would like to forget about the Spartan series…