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Spartan update complains

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  • D Online
    Dimitrios Kanellopoulos Community Manager @Michał Rudzki
    last edited by 7 Sept 2020, 18:37

    @Michał-Rudzki said in Spartan update complains:

    GPS fix takes minutes, sometimes even an hour.

    really ?

    Community Manager / Admin @Suunto
    Creator of Quantified-Self.io
    youtube.com/c/dimitrioskanellopoulos
    https://instagram.com/dimitrioskanellopoulos
    https://www.strava.com/athletes/7586105

    M 1 Reply Last reply 8 Sept 2020, 09:01 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @JonasJkp
      last edited by 7 Sept 2020, 18:49

      @JonasJkp I had a Spartan for a long time but no longer. I did not have this issue. Have you attempted a hard reset? You should be able to sync your workouts to SA. Once they are synced a hard reset will require you to redo your zones etc. But you should not lose any workouts as long as they transferred.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      J 1 Reply Last reply 13 Sept 2020, 05:33 Reply Quote 0
      • M Offline
        Michał Rudzki @Dimitrios Kanellopoulos
        last edited by 8 Sept 2020, 09:01

        @Dimitrios-Kanellopoulos yes, really. I’ve already requested a ticket to support, what I got was reset the watch to the default. No one asks me about logs etc… you don’t need to comment on things that are obvious.

        D S M 3 Replies Last reply 8 Sept 2020, 09:04 Reply Quote 1
        • D Online
          Dimitrios Kanellopoulos Community Manager @Michał Rudzki
          last edited by 8 Sept 2020, 09:04

          @Michał-Rudzki I have many friends that dont have such an issue. Are your AGPS up to date?

          There are plenty of people I know personally and we run each Sunday that dont have such an issue.

          There is nothing wrong there, and I am expecting that your watch:

          • Either reboots and you dont sync with the app
          • Either you forget to sync AGPS

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          1 Reply Last reply Reply Quote 0
          • S Offline
            sartoric Moderator @Michał Rudzki
            last edited by sartoric 9 Aug 2020, 09:15 8 Sept 2020, 09:14

            I record at least 3 activities a week with gps and I never had such an issue.
            Well, in fact I had it once, because of a soft reset and the watch had no data connection, so no AGPS. It tooks 5/10 minutes to do the fix and get satellites.

            … you don’t need to comment on things that are obvious.

            Oh, maybe I shouldn’t have replied

            SVTS - 2.40.38
            SSSWHR BARO Amber - 2.8.32
            Samsung A5 2016 - Android 7.0
            Samsung A33 2022 - Android 14 - One UI 6.1
            Suunto App Android 5.2.5 beta
            Suunto App IOs 2.45.0 (19123) beta on MBP M1

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            • M Offline
              Mff73 @Michał Rudzki
              last edited by Mff73 9 Aug 2020, 10:11 8 Sept 2020, 10:10

              @Michał-Rudzki
              Just to try to help also 😉
              I also have a Spartan, and GPS is found very quickly, except if :
              1- AGPS data are not there (after a reboot they disapear and sync with SA is mandatory (and check again data are there with proper date))
              2- AGPS data are old enough to delay the fix (regular sync with SA is needed)
              3- trying to fix far away from previous GPS fix and watch need more time to fix
              4- trying also to get a fix while moving (driving a car, etc…)

              If you are not in these case (my cases 🙂 ) then either your unit is faulty or something we have not think about (like some magnet gloves 😊 = just a joke)

              [edit] : but fixing during one hour 😞

              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
              Suunto Vertical all black
              Wife : S9PP
              SA: Always the latest beta :)
              Android 13, Galaxy S205G

              E 1 Reply Last reply 8 Sept 2020, 10:12 Reply Quote 2
              • D Offline
                DavorP
                last edited by 8 Sept 2020, 10:12

                I have Spartan Ultra and no problem with GPS fix. It is matter of second(s).

                1 Reply Last reply Reply Quote 0
                • E Online
                  Egika Platinum Member @Mff73
                  last edited by 8 Sept 2020, 10:12

                  @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                  I remeber this time is within a few minutes

                  t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                  Race S All Black - TI Canary - Titanium Courtney

                  M 1 Reply Last reply 8 Sept 2020, 10:14 Reply Quote 5
                  • M Offline
                    Mff73 @Egika
                    last edited by 8 Sept 2020, 10:14

                    @Egika said in Spartan update complains:

                    @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                    I remeber this time is within a few minutes

                    Yep, i never experienced this waiting, but @Dimitrios-Kanellopoulos explained that. So it is 🙂

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      Saketo Nemo Moderator
                      last edited by 8 Sept 2020, 10:14

                      Mine SSU too. Tried saturday, GPS fixed after a few seconds

                      1 Reply Last reply Reply Quote 0
                      • J Offline
                        JonasJkp @Brad_Olwin
                        last edited by 13 Sept 2020, 05:33

                        @Brad_Olwin hi Brad. Great to get an answer. I’ve used the watch for 2years without this issue, it appeared after a software update q1 this year.

                        Yes I have hard reset the watch. If feelings are turned on it often works, with feelings of it freezes and I loose my workout. I have two big virtual competitions Coming up (Lidingöloppet and a marathon) and as of now it seemed that Im being forced to by a Garmin o Polar watch.

                        1 Reply Last reply Reply Quote 0
                        • B Offline
                          bbx100 Bronze Member
                          last edited by 13 Sept 2020, 11:59

                          I really miss that baro trend indicator on my SSWHR baro which finally a few days ago returned on watch face in s9 baro. I had it on my old core and missed it on my spartan baro. So it needed two generation of watches from ambit over spartan to return on the watch face os S9. Maybe Suunto will return other features from ambit watches which are missing, in some version of Suunto 11 watch in the future…

                          1 Reply Last reply Reply Quote 2
                          • D Offline
                            DRezvoff
                            last edited by 29 Dec 2020, 05:25

                            The clock began to hang 1-2 times a month after the completion of training… write - preservation, but passes 2, 3, 4 hours, notifications come, but the clock continues to try to keep training… helps only soft reset, after which the clock saves the number of calories spent and steps taken, but the workout is removed…
                            Is that a firmware problem?

                            Suunto 9 Peak Pro Titanium
                            Suunto Spartan Sport WHR
                            Sony Xperia 1, Android 10.

                            M 1 Reply Last reply 29 Dec 2020, 08:21 Reply Quote 0
                            • M Offline
                              Mff73 @DRezvoff
                              last edited by 29 Dec 2020, 08:21

                              @DRezvoff said in Spartan update complains:

                              Is that a firmware problem?

                              Maybe, but maybe not. If a FW bug was i presume it should have already raised, but …

                              If it worked for you and begin to fail, it could just be something now stucked in your watch. Either first soft reset it and see, and if not successful, contemplate to hard reset after complete sync to make the FW fresh.

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              D 1 Reply Last reply 29 Dec 2020, 09:10 Reply Quote 0
                              • D Offline
                                DRezvoff @Mff73
                                last edited by 29 Dec 2020, 09:10

                                @Mff73 if there are no other options. then yes. hard reset only
                                and reconfigure hours, workouts, and more…: (

                                Suunto 9 Peak Pro Titanium
                                Suunto Spartan Sport WHR
                                Sony Xperia 1, Android 10.

                                S 1 Reply Last reply 29 Dec 2020, 10:27 Reply Quote 0
                                • S Offline
                                  sartoric Moderator @DRezvoff
                                  last edited by 29 Dec 2020, 10:27

                                  @DRezvoff
                                  I would start with a soft reset first.
                                  I never had that kind of problem, maybe once in years.

                                  SVTS - 2.40.38
                                  SSSWHR BARO Amber - 2.8.32
                                  Samsung A5 2016 - Android 7.0
                                  Samsung A33 2022 - Android 14 - One UI 6.1
                                  Suunto App Android 5.2.5 beta
                                  Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                  D 1 Reply Last reply 13 Jan 2021, 10:34 Reply Quote 0
                                  • D Offline
                                    DRezvoff @sartoric
                                    last edited by 13 Jan 2021, 10:34

                                    @sartoric well, I have to do a sotf reset all the time a month… :(((

                                    Suunto 9 Peak Pro Titanium
                                    Suunto Spartan Sport WHR
                                    Sony Xperia 1, Android 10.

                                    M 1 Reply Last reply 13 Jan 2021, 12:12 Reply Quote 0
                                    • M Offline
                                      Mff73 @DRezvoff
                                      last edited by 13 Jan 2021, 12:12

                                      @DRezvoff
                                      just to check : your issue is that your watch is blocked at the saving workout step ? Like never ending saving ?
                                      If so, do you have enabled the “feeling” option ? it was a workaround for such issues if i remember well.
                                      If already enabled, you still can try to connect it to SA right after soft reset and send logs to suunto (i guess).

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      D 1 Reply Last reply 14 Jan 2021, 03:10 Reply Quote 1
                                      • D Offline
                                        DRezvoff @Mff73
                                        last edited by 14 Jan 2021, 03:10

                                        @Mff73 The feeling option is enabled.
                                        if the problem is known and it is clearly a clock software problem, why is there no bug fix update???

                                        Suunto 9 Peak Pro Titanium
                                        Suunto Spartan Sport WHR
                                        Sony Xperia 1, Android 10.

                                        1 Reply Last reply Reply Quote 1
                                        • S Offline
                                          sartoric Moderator
                                          last edited by 14 Jan 2021, 10:17

                                          @DRezvoff
                                          Did you contacted suunto support ? I would do it

                                          SVTS - 2.40.38
                                          SSSWHR BARO Amber - 2.8.32
                                          Samsung A5 2016 - Android 7.0
                                          Samsung A33 2022 - Android 14 - One UI 6.1
                                          Suunto App Android 5.2.5 beta
                                          Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                          D 1 Reply Last reply 18 Jan 2021, 04:05 Reply Quote 0
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