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Spartan update complains

Scheduled Pinned Locked Moved Spartan
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  • B Offline
    Brad_Olwin Moderator @JonasJkp
    last edited by 7 Sept 2020, 18:49

    @JonasJkp I had a Spartan for a long time but no longer. I did not have this issue. Have you attempted a hard reset? You should be able to sync your workouts to SA. Once they are synced a hard reset will require you to redo your zones etc. But you should not lose any workouts as long as they transferred.

    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

    J 1 Reply Last reply 13 Sept 2020, 05:33 Reply Quote 0
    • M Offline
      Michał Rudzki @Dimitrios Kanellopoulos
      last edited by 8 Sept 2020, 09:01

      @Dimitrios-Kanellopoulos yes, really. I’ve already requested a ticket to support, what I got was reset the watch to the default. No one asks me about logs etc… you don’t need to comment on things that are obvious.

      D S M 3 Replies Last reply 8 Sept 2020, 09:04 Reply Quote 1
      • D Offline
        Dimitrios Kanellopoulos Community Manager @Michał Rudzki
        last edited by 8 Sept 2020, 09:04

        @Michał-Rudzki I have many friends that dont have such an issue. Are your AGPS up to date?

        There are plenty of people I know personally and we run each Sunday that dont have such an issue.

        There is nothing wrong there, and I am expecting that your watch:

        • Either reboots and you dont sync with the app
        • Either you forget to sync AGPS

        Community Manager / Admin @Suunto
        Creator of Quantified-Self.io
        youtube.com/c/dimitrioskanellopoulos
        https://instagram.com/dimitrioskanellopoulos
        https://www.strava.com/athletes/7586105

        1 Reply Last reply Reply Quote 0
        • S Offline
          sartoric Moderator @Michał Rudzki
          last edited by sartoric 9 Aug 2020, 09:15 8 Sept 2020, 09:14

          I record at least 3 activities a week with gps and I never had such an issue.
          Well, in fact I had it once, because of a soft reset and the watch had no data connection, so no AGPS. It tooks 5/10 minutes to do the fix and get satellites.

          … you don’t need to comment on things that are obvious.

          Oh, maybe I shouldn’t have replied

          SVTS - 2.40.38
          SSSWHR BARO Amber - 2.8.32
          Samsung A5 2016 - Android 7.0
          Samsung A33 2022 - Android 14 - One UI 6.1
          Suunto App Android 5.2.5 beta
          Suunto App IOs 2.45.0 (19123) beta on MBP M1

          1 Reply Last reply Reply Quote 0
          • M Offline
            Mff73 @Michał Rudzki
            last edited by Mff73 9 Aug 2020, 10:11 8 Sept 2020, 10:10

            @Michał-Rudzki
            Just to try to help also 😉
            I also have a Spartan, and GPS is found very quickly, except if :
            1- AGPS data are not there (after a reboot they disapear and sync with SA is mandatory (and check again data are there with proper date))
            2- AGPS data are old enough to delay the fix (regular sync with SA is needed)
            3- trying to fix far away from previous GPS fix and watch need more time to fix
            4- trying also to get a fix while moving (driving a car, etc…)

            If you are not in these case (my cases 🙂 ) then either your unit is faulty or something we have not think about (like some magnet gloves 😊 = just a joke)

            [edit] : but fixing during one hour 😞

            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
            Suunto Vertical all black
            Wife : S9PP
            SA: Always the latest beta :)
            Android 13, Galaxy S205G

            E 1 Reply Last reply 8 Sept 2020, 10:12 Reply Quote 2
            • D Offline
              DavorP
              last edited by 8 Sept 2020, 10:12

              I have Spartan Ultra and no problem with GPS fix. It is matter of second(s).

              1 Reply Last reply Reply Quote 0
              • E Offline
                Egika Platinum Member @Mff73
                last edited by 8 Sept 2020, 10:12

                @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                I remeber this time is within a few minutes

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

                M 1 Reply Last reply 8 Sept 2020, 10:14 Reply Quote 5
                • M Offline
                  Mff73 @Egika
                  last edited by 8 Sept 2020, 10:14

                  @Egika said in Spartan update complains:

                  @Mff73 one more: after updating AGPS from the app, the watch needs some time to unpack the data until they become effective.
                  I remeber this time is within a few minutes

                  Yep, i never experienced this waiting, but @Dimitrios-Kanellopoulos explained that. So it is 🙂

                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                  Suunto Vertical all black
                  Wife : S9PP
                  SA: Always the latest beta :)
                  Android 13, Galaxy S205G

                  1 Reply Last reply Reply Quote 0
                  • S Offline
                    Saketo Nemo Moderator
                    last edited by 8 Sept 2020, 10:14

                    Mine SSU too. Tried saturday, GPS fixed after a few seconds

                    1 Reply Last reply Reply Quote 0
                    • J Offline
                      JonasJkp @Brad_Olwin
                      last edited by 13 Sept 2020, 05:33

                      @Brad_Olwin hi Brad. Great to get an answer. I’ve used the watch for 2years without this issue, it appeared after a software update q1 this year.

                      Yes I have hard reset the watch. If feelings are turned on it often works, with feelings of it freezes and I loose my workout. I have two big virtual competitions Coming up (Lidingöloppet and a marathon) and as of now it seemed that Im being forced to by a Garmin o Polar watch.

                      1 Reply Last reply Reply Quote 0
                      • B Offline
                        bbx100 Bronze Member
                        last edited by 13 Sept 2020, 11:59

                        I really miss that baro trend indicator on my SSWHR baro which finally a few days ago returned on watch face in s9 baro. I had it on my old core and missed it on my spartan baro. So it needed two generation of watches from ambit over spartan to return on the watch face os S9. Maybe Suunto will return other features from ambit watches which are missing, in some version of Suunto 11 watch in the future…

                        1 Reply Last reply Reply Quote 2
                        • D Offline
                          DRezvoff
                          last edited by 29 Dec 2020, 05:25

                          The clock began to hang 1-2 times a month after the completion of training… write - preservation, but passes 2, 3, 4 hours, notifications come, but the clock continues to try to keep training… helps only soft reset, after which the clock saves the number of calories spent and steps taken, but the workout is removed…
                          Is that a firmware problem?

                          Suunto 9 Peak Pro Titanium
                          Suunto Spartan Sport WHR
                          Sony Xperia 1, Android 10.

                          M 1 Reply Last reply 29 Dec 2020, 08:21 Reply Quote 0
                          • M Offline
                            Mff73 @DRezvoff
                            last edited by 29 Dec 2020, 08:21

                            @DRezvoff said in Spartan update complains:

                            Is that a firmware problem?

                            Maybe, but maybe not. If a FW bug was i presume it should have already raised, but …

                            If it worked for you and begin to fail, it could just be something now stucked in your watch. Either first soft reset it and see, and if not successful, contemplate to hard reset after complete sync to make the FW fresh.

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            D 1 Reply Last reply 29 Dec 2020, 09:10 Reply Quote 0
                            • D Offline
                              DRezvoff @Mff73
                              last edited by 29 Dec 2020, 09:10

                              @Mff73 if there are no other options. then yes. hard reset only
                              and reconfigure hours, workouts, and more…: (

                              Suunto 9 Peak Pro Titanium
                              Suunto Spartan Sport WHR
                              Sony Xperia 1, Android 10.

                              S 1 Reply Last reply 29 Dec 2020, 10:27 Reply Quote 0
                              • S Offline
                                sartoric Moderator @DRezvoff
                                last edited by 29 Dec 2020, 10:27

                                @DRezvoff
                                I would start with a soft reset first.
                                I never had that kind of problem, maybe once in years.

                                SVTS - 2.40.38
                                SSSWHR BARO Amber - 2.8.32
                                Samsung A5 2016 - Android 7.0
                                Samsung A33 2022 - Android 14 - One UI 6.1
                                Suunto App Android 5.2.5 beta
                                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                D 1 Reply Last reply 13 Jan 2021, 10:34 Reply Quote 0
                                • D Offline
                                  DRezvoff @sartoric
                                  last edited by 13 Jan 2021, 10:34

                                  @sartoric well, I have to do a sotf reset all the time a month… :(((

                                  Suunto 9 Peak Pro Titanium
                                  Suunto Spartan Sport WHR
                                  Sony Xperia 1, Android 10.

                                  M 1 Reply Last reply 13 Jan 2021, 12:12 Reply Quote 0
                                  • M Offline
                                    Mff73 @DRezvoff
                                    last edited by 13 Jan 2021, 12:12

                                    @DRezvoff
                                    just to check : your issue is that your watch is blocked at the saving workout step ? Like never ending saving ?
                                    If so, do you have enabled the “feeling” option ? it was a workaround for such issues if i remember well.
                                    If already enabled, you still can try to connect it to SA right after soft reset and send logs to suunto (i guess).

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    D 1 Reply Last reply 14 Jan 2021, 03:10 Reply Quote 1
                                    • D Offline
                                      DRezvoff @Mff73
                                      last edited by 14 Jan 2021, 03:10

                                      @Mff73 The feeling option is enabled.
                                      if the problem is known and it is clearly a clock software problem, why is there no bug fix update???

                                      Suunto 9 Peak Pro Titanium
                                      Suunto Spartan Sport WHR
                                      Sony Xperia 1, Android 10.

                                      1 Reply Last reply Reply Quote 1
                                      • S Offline
                                        sartoric Moderator
                                        last edited by 14 Jan 2021, 10:17

                                        @DRezvoff
                                        Did you contacted suunto support ? I would do it

                                        SVTS - 2.40.38
                                        SSSWHR BARO Amber - 2.8.32
                                        Samsung A5 2016 - Android 7.0
                                        Samsung A33 2022 - Android 14 - One UI 6.1
                                        Suunto App Android 5.2.5 beta
                                        Suunto App IOs 2.45.0 (19123) beta on MBP M1

                                        D 1 Reply Last reply 18 Jan 2021, 04:05 Reply Quote 0
                                        • D Offline
                                          DRezvoff @sartoric
                                          last edited by 18 Jan 2021, 04:05

                                          @sartoric I hope Suunto technicians read this forum and are aware of the problem…
                                          if there are no changes, I will contact support directly

                                          Suunto 9 Peak Pro Titanium
                                          Suunto Spartan Sport WHR
                                          Sony Xperia 1, Android 10.

                                          isaziI 1 Reply Last reply 18 Jan 2021, 09:23 Reply Quote 0
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