Software update 2.11.38 for S5/S9

Brad_Olwin · 1 Apr 2020, 14:58

@TELE-HO I am not seeing this with the latest firmware. I will pay closer attention to this today though.

freeheeler · 1 Apr 2020, 16:27

@Brad_Olwin
try this:
select intensity HR zones (and select zones), route navigation, wrist HR off… and go back to start screen

inkognito · 1 Apr 2020, 16:31

@Brad_Olwin @TELE-HO I confirm the bug is still present

Brad_Olwin · 1 Apr 2020, 17:47

@TELE-HO said in Software update 2.11.38 for S5/S9:

@Brad_Olwin
try this:
select intensity HR zones (and select zones), route navigation, wrist HR off… and go back to start screen

Ok, I did not do the route navigation…forgot that. I reported this and the bug is still open so not fixed yet.

cosme.costa · 14 May 2020, 05:27

I think I found a small bug in this firmware version, at least for the S9.

I always use the watch face that you can see in the pictures. Today has been the second time with this firmware version that I’ve lost the outer ring indicating the daily and nightly periods. As the first time I only recover the ring doing a soft reset, reloading the watch face or changing it for another one and then switching back has not recovered the ring, only the soft reset.

I have been using this watch face for over 2 years, with the SSU and with the S9B and only have face this with this version of firmware.

Maybe it is me, but I also have the feeling that this firmware has made the watch slower too.

Egika · 14 May 2020, 07:44

@cosmecosta the Ring will only be shown, if the watch knows it’s position.
Get a GPS lock by starting a training or in navigation mode.

cosme.costa · 14 May 2020, 07:59

@Egika said in Software update 2.11.38 for S5/S9:

@cosmecosta the Ring will only be shown, if the watch knows it’s position.
Get a GPS lock by starting a training or in navigation mode.

I know this, as I have said I’ve been using this watch face for almost 2 years now. Besides, photo at 6:31 is just after getting GPS lock, then playing a little bit with the watch faces and later the soft reset, even more yesterday I did two activities with GPS. As I said the problem has happened to me twice with this firmware and never with the previous, not in the S9 nor with the SSU.

Brad_Olwin · 14 May 2020, 12:25

@cosmecosta Anything you think might be causing this? I use this watch face a lot too. If you can replicate it, I will try as well and can file a bug report. To date I have not seen this happen but it should not happen based on your description.

Likarnik · 14 May 2020, 13:17

Happened to me a few days ago too. I think it was just a glitch. Also HR and resources data was missing. I rebooted and everything was ok. Don’t know how it happened, nothing special. I will report if happens again.

cosme.costa · 14 May 2020, 13:48

@Brad_Olwin Thanks for the interest. I do not know what triggers this bit knowing that @Likarnik has also suffered it makes me feel that really is there something.

As I said this is the second time that has happened to me, and I noticed it because this morning I wanted to go for a run and I always check the sunrise time trying to avoid the headlamp. Between the first time that has happened and this one 3/4 weeks have passed. And the first time I also thought that was a glitch.

I haven’t check HR and resources because I don’t use them. I will try report if it happens again.

cosme.costa · 16 Jul 2020, 06:43

Again I have the same problem I lost the sunrise/sunset outer ring in the watch face, and I have to soft reset the watch to recover it. This time I was more observant and It happened as follow:

1.- Did my run as usual and without problems
2.- When I finished the run, the watch was extremely slow to load the screen with the autolaps info, the second screen after saving a move.
3.- Then the watch was unable to connect to SA til I did the soft reset.
4.- After the soft reset everything is as it should

This is the 5th time that I need to do a soft reset for the same issue. I start to believe that the disappearance of the outer ring is the consequence of the real bug. @Łukasz-Szmigiel had similar issues with his S5.
@Dimitrios-Kanellopoulos did Suunto acknowledge this bug? I’m open to do the tests you need to find it. Or maybe I need to do a hard reset of the watch?

Łukasz Szmigiel · S9PP 2.40.44

@cosmecosta do you have a hr belt? It might be a coincidence but I’ve had this bug happen to me after I started testing H7.

Dimitrios Kanellopoulos · 16 Jul 2020, 07:44

@cosmecosta I never heard of this.

cosme.costa · 16 Jul 2020, 07:50

@Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

@cosmecosta do you have a hr belt? It might be a coincidence but I’ve had this bug happen to me after I started testing H7.

Noops I was using the OHR, usually I use a Polar H10 but It gave me a nasty bruise and in my last 4 runs I’ve been using the OHR. So, it has happened to me with the belt and with the OHR.

Łukasz Szmigiel · S9PP 2.40.44

@cosmecosta but you have the belt paired, right?

Łukasz Szmigiel · S9PP 2.40.44

FYI: https://forum.suunto.com/topic/4805/suunto-5-lost-bt-connection-broken-status-etc

cosme.costa · 16 Jul 2020, 07:56

@Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

@cosmecosta but you have the belt paired, right?

Yes, you are right. But with previous firmware and the SSU I never had problems with the polar H10 belt. Besides is like a cyclic problem, today I did the soft reset and probably I’ll be issues free for more than a month…

cosme.costa · 16 Jul 2020, 07:58

@Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

@cosmecosta I never heard of this.

I will wait until it happens again and then I’ll do a hard reset if the new firmware is not out yet.

Łukasz Szmigiel · S9PP 2.40.44

@cosmecosta sure, I’m just thinking that maybe the bug is related to hr belt, bt functions, etc. as I haven’t had any problems with current firmware prior to using the belt.

Łukasz Szmigiel · S9PP 2.40.44

Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.