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Software update 2.11.38 for S5/S9

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  • C Offline
    cosme.costa @Dimitrios Kanellopoulos
    last edited by 16 Jul 2020, 07:58

    @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

    @cosmecosta I never heard of this.

    I will wait until it happens again and then I’ll do a hard reset if the new firmware is not out yet.

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    • Ł Offline
      Łukasz Szmigiel @cosme.costa
      last edited by 16 Jul 2020, 07:58

      @cosmecosta sure, I’m just thinking that maybe the bug is related to hr belt, bt functions, etc. as I haven’t had any problems with current firmware prior to using the belt.

      S9PP 2.40.38

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      • Ł Offline
        Łukasz Szmigiel
        last edited by 16 Jul 2020, 07:59

        Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

        S9PP 2.40.38

        C 1 Reply Last reply 16 Jul 2020, 08:03 Reply Quote 2
        • D Offline
          Dimitrios Kanellopoulos Community Manager
          last edited by 16 Jul 2020, 08:02

          Could it be memory? Eg something like disk full lagging the watch ?

          Perhaps a delete some old activities helps ?

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          Ł C 3 Replies Last reply 16 Jul 2020, 08:03 Reply Quote 0
          • C Offline
            cosme.costa @Łukasz Szmigiel
            last edited by 16 Jul 2020, 08:03

            @Łukasz-Szmigiel said in Software update 2.11.38 for S5/S9:

            Also - since the bt connectivity is broken due to this bug (watch won’t pair with belt or phone) it may be related.

            Yes, this sound quite plausible.

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            • Ł Offline
              Łukasz Szmigiel @Dimitrios Kanellopoulos
              last edited by 16 Jul 2020, 08:03

              @Dimitrios-Kanellopoulos is there an easy way to wipe the diary from the watch without manually removing the activities one by one? Apart from hard reset that is 😉

              S9PP 2.40.38

              D 1 Reply Last reply 16 Jul 2020, 08:03 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @Łukasz Szmigiel
                last edited by 16 Jul 2020, 08:03

                @Łukasz-Szmigiel nope. Unfortunately.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                Ł 1 Reply Last reply 16 Jul 2020, 08:04 Reply Quote 0
                • Ł Offline
                  Łukasz Szmigiel @Dimitrios Kanellopoulos
                  last edited by 16 Jul 2020, 08:04

                  @Dimitrios-Kanellopoulos bonkers. Any way to test the memory availability? Send debug data from watch to Suunto, etc.?

                  S9PP 2.40.38

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                  • Ł Offline
                    Łukasz Szmigiel @Dimitrios Kanellopoulos
                    last edited by 16 Jul 2020, 08:06

                    @Dimitrios-Kanellopoulos also - if it was a full memory issue shouldn’t the bug occur every time after reaching the critical point? The diary is getting bigger and bigger and yet after soft reset it gets back to normal for some time (and several activities).

                    S9PP 2.40.38

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                    • C Offline
                      cosme.costa @Dimitrios Kanellopoulos
                      last edited by cosme.costa 16 Jul 2020, 08:13

                      @Dimitrios-Kanellopoulos said in Software update 2.11.38 for S5/S9:

                      Could it be memory? Eg something like disk full lagging the watch ?

                      Perhaps a delete some old activities helps ?

                      The problem is that you do not know when it is going to happen, the other times I noticed because I miss the outer ring in the watchface and another checking the AGPS info, and today after the run.

                      Related to what @Łukasz-Szmigiel comments, I couldn’t connect the watch with SA and only after the softreset I could pass the activity to SA, not before and nothing was deleted, so I have the same logbook. Besides, the watch memory is cyclic, isn’t it? It deletes the older activities to allow space to the new ones. Maybe it gets stuck at some point and the soft reset forces the correct working.

                      Ł 1 Reply Last reply 16 Jul 2020, 08:16 Reply Quote 1
                      • Ł Offline
                        Łukasz Szmigiel @cosme.costa
                        last edited by 16 Jul 2020, 08:16

                        @cosmecosta right. Also I’ve noticed the bug on my watch after picking it up from shelf in the morning - not right after an activity or before. And I believe everything was OK day before. So it happened without any activity - perhaps it was trying to connect to phone (Android) or doing some background maintenance, no idea.

                        I’ve also checked my diary - the oldest activity I can see is from April so it must be cyclic.

                        S9PP 2.40.38

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