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Suunto 7 update 30-06-2020

Scheduled Pinned Locked Moved Suunto 7
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  • O Offline
    olymay Gold Members @pavel.samokha
    last edited by 14 Oct 2020, 12:28

    @pavel-samokha I did this at the weekend and it made no difference whatsoever.

    Suunto 7 Graphite Copper
    Suunto App Beta (Android - Pixel 6 Pro)

    P 1 Reply Last reply 14 Oct 2020, 12:29 Reply Quote 0
    • P Offline
      pavel.samokha @olymay
      last edited by 14 Oct 2020, 12:29

      @olymay that’s sad cause it fixed the similar issue for me, and seems the same to @pilleus. So it seems contact support and make it fixed by them your only way.

      Opinions expressed are solely my own and do not express the views or opinions of my employer

      O 1 Reply Last reply 14 Oct 2020, 12:34 Reply Quote 0
      • O Offline
        olymay Gold Members @pavel.samokha
        last edited by 14 Oct 2020, 12:34

        @pavel-samokha it looks like @pilleus had to do three factory resets for it to work. I will try one more later today, and I have new phone arriving tomorrow which will force me to do another reset, Maybe it will work, maybe it won’t.

        Suunto 7 Graphite Copper
        Suunto App Beta (Android - Pixel 6 Pro)

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        • O Offline
          olymay Gold Members
          last edited by 14 Oct 2020, 13:56

          I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

          Suunto 7 Video

          Suunto 7 Graphite Copper
          Suunto App Beta (Android - Pixel 6 Pro)

          I 1 Reply Last reply 14 Oct 2020, 14:08 Reply Quote 1
          • I Offline
            isazi Moderator @olymay
            last edited by 14 Oct 2020, 14:08

            @olymay I tried on my watch but I don’t have the crash. Interestingly, your watch does not seem to get into the low power mode in the video, while mine does after 10 seconds more or less.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            O 1 Reply Last reply 14 Oct 2020, 14:11 Reply Quote 0
            • O Offline
              olymay Gold Members @isazi
              last edited by 14 Oct 2020, 14:11

              @isazi It used to go into the low power mode, until yesterday. Before yesterday and after the update) when following a route it would be after just over 1K when it would throw it’s wobble. But it does it almost straight away as you can see.

              Suunto 7 Graphite Copper
              Suunto App Beta (Android - Pixel 6 Pro)

              I 1 Reply Last reply 14 Oct 2020, 14:13 Reply Quote 0
              • I Offline
                isazi Moderator @olymay
                last edited by 14 Oct 2020, 14:13

                @olymay to be honest, I would ask support to take your watch and try to fix it, or send you a replacement unit.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                O 1 Reply Last reply 14 Oct 2020, 15:13 Reply Quote 0
                • O Offline
                  olymay Gold Members @isazi
                  last edited by 14 Oct 2020, 15:13

                  @isazi I’m going to persevere with some more factory resets, as I really don’t want to be without my watch for up to a month. Especially as right now I am in the middle of a charity run during October.

                  Suunto 7 Graphite Copper
                  Suunto App Beta (Android - Pixel 6 Pro)

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                  • O Offline
                    olymay Gold Members
                    last edited by 15 Oct 2020, 18:18

                    GOOD NEWS EVERYONE!!

                    After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                    I have just been for a 7K run following a route and it worked PERFECTLY!!

                    It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                    Suunto 7 Graphite Copper
                    Suunto App Beta (Android - Pixel 6 Pro)

                    P 1 Reply Last reply 15 Oct 2020, 18:25 Reply Quote 1
                    • P Offline
                      pilleus @olymay
                      last edited by 15 Oct 2020, 18:25

                      @olymay said in Suunto 7 update 30-06-2020:

                      GOOD NEWS EVERYONE!!

                      After three factory resets my watch seemed to be behaving last night (was only tested indoors and not on a run). My new phone arrived this morning so I went through a fourth factory reset to connect that.

                      I have just been for a 7K run following a route and it worked PERFECTLY!!

                      It seems that multiple factory resets (three seems to be the magic number) manages to clear whatever glitch may be present.

                      For me the 3 factory resets solved the problem too. 😜🤣

                      https://www.instagram.com/moves.are.life/
                      Suunto Vertical Black Lime
                      Suunto 9 Peak Pro Black
                      Suunto Spartan Ultra Stealth Titanium

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                      • P Offline
                        pavel.samokha
                        last edited by 15 Oct 2020, 18:47

                        I guess I’m lucky - I had to reset only once 🙂

                        Opinions expressed are solely my own and do not express the views or opinions of my employer

                        O 1 Reply Last reply 16 Oct 2020, 14:10 Reply Quote 1
                        • O Offline
                          olymay Gold Members @pavel.samokha
                          last edited by 16 Oct 2020, 14:10

                          @pavel-samokha Very lucky, but at least it worked 🙂

                          Suunto 7 Graphite Copper
                          Suunto App Beta (Android - Pixel 6 Pro)

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                          • P Offline
                            pavel.samokha
                            last edited by 17 Oct 2020, 18:10

                            Got a response regarding reboots, let’s have discussion in one topic https://forum.suunto.com/post/66719

                            Opinions expressed are solely my own and do not express the views or opinions of my employer

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