Random reboots of the Suunto 7 during recording an activity

Brad_Olwin

@pilleus If the Suunto Wear app is quitting with no input there is something wrong, contact support, they may want you to send in logs, it seems that you either have faulty hardware or will need a complete reset for the watch.

pavel.samokha

@pilleus So you sure you did reset to factory settings (Settings -> System -> Disconnect & reset) and still has issues with Suunto Wear App? If so you should contact customer support

olymay

I think I am having the almost exact same issue, except mine only occurs whilst following a route.

Screen goes black, watch vibrates, returns to watch face, activity tracking is lost. All other apps on the watch function as normal, but the Suunto Wear App has crashed and will only work again after a soft reset.

This has only happened since the recent software update and only whilst following a route.

I have done both soft resets, and disconnect & reset, neither fixed it.

pilleus

@olymay thanks for the reply. I will try tomorrow if I can reproduce the issue.

olymay

@pilleus Yesterday I was getting the same reboots and crashes whist in normal exercise tracking and NOT following a route. This getting really silly now.

pilleus

@olymay after the third factory reset the problem did not exist anymore. The last 6 activities were okay.

olymay

@pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

pilleus

@olymay said in Random reboots of the Suunto 7 during recording an activity:

@pilleus THREE factory resets?? That’s bonkers! Might be worth a try though, as much of a faff as it is doing a reset, it’s easier than sending it away for a month.

Maybe it was just a problem with Suunto app on the phone and a permission or battery optimisation. Xiaomi is a little bit special.

olymay

It has only been happening since the latest update on the watch and it initially only did it whilst following a route, although it now does it in all modes

I run without my phone, so I doubt that has anything to do with it.

olymay

I have taken a video of the issue as it happening today. This was recorded indoors, so there is no GPS lock, however it does the same thing even with a lock.

Suunto 7 Video

pavel.samokha

@olymay had very similar symptoms. For some reasons watch can’t switch to offload(ambient)-mode and as I said - factory reset fixed the issue for me

olymay

@pavel-samokha I’ve done one factory reset. I’ll try another later today when I have some time. I’m also getting a new phone tomorrow (Pixel 5) so that will also force another reset and maybe that combination of three resets and a new phone will persuade it to work.

If not, it’ll go back to Sunnto for a refund and I’ll buy a Garmin

pavel.samokha

@olymay I also reported this to Suunto, will try to push the issue

pilleus

@olymay with a new phone you do not need to reset the S7. Search for the adb solution in xda-developers. It’s easy to use.

pilleus

A walk with a loaded route and fused track didn’t cause any problems. I cancelled the route on the way and reloaded it, no problem.

I am sure that it’s a software related problem in connection with the phone.

olymay

@pilleus Can you try with the higher accuracy gps track? I have never used the fused track (I don’t run for long enough to worry about battery life… yet).

And when I run I do not take my phone with me, so how could that connection be the issue?

I do agree with yo in that it is likely a software issue, as this has only been happening since the recent big update.

Yes, I do know that I can use the ADB solution (used it before with other Wear OS watches) but as I seem to be resetting the S7 almost daily at the moment it isn’t really an issue to do it when I get my new phone

pavel.samokha

@olymay if you’re able to work with adb - then try to do adb bugreport please

pilleus

@olymay okay, I don’t use the S7 without phone, because both gadgets are on board.

Tomorrow I will be back with an activity with best GPS settings and without phone connection.

olymay

@pavel-samokha More than happy to try, but that isn’t something I have done before. Do you have a link to a guide please?

pavel.samokha

@olymay don’t have exact guide, roughly the same as with android phone:

Install ADB on you computer
Enable Dev mode on Suunto 7 (in Settings->About-> click multiple times (7 or 10, don’t remember) on Build Number)
Enable ADB debugging on Suunto 7 (Settings -> Dev options -> ADB debugging)
Connect Suunto 7 to your computer via cable
Authorize this computer to debug on S7 (popup should appear on S7)
Open Command Prompt on your computer and type adb bugreport

After that you should have file with bugreport