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GPS problems with my S9B

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  • B Offline
    basetta79
    last edited by basetta79 19 Apr 2021, 16:50

    Hi, I am back to bother all of you with my bloody problem 😹
    I did all that you told me but since the beginning the thing was tricky. I soft rebooted the watch, then try to sync with my smartphone (samsung A5 2016) and here’s a new problem: usually during syncing the big icon in the SuuntoApp is white, this time was blue and most important on the watch there was no syncing icon.
    So I uninstalled the SA and immediately reinstalled. In this way the sync was ok and even on the watch the AGPS was updated.
    I had my 55 minutes run, got back home and tried to download the actvity on the SA: again blue icon on SA and no sycing icon on the 9B. This time I unpaired and newly paired smartphone and 9B so I have been able to sync everything.
    The trace was proper with no unhooked gps parts. I used the set GPS+Beidou and the watch hooked immediatelythe signal.
    Could the smartphone be the real guilty of this mess?!

    S 1 Reply Last reply 19 Apr 2021, 18:11 Reply Quote 0
    • S Offline
      sartoric Moderator @basetta79
      last edited by 19 Apr 2021, 18:11

      @basetta79
      It could be … Or not 😁

      Which icon are you referring to?
      I have the same phone (not the same watch) and I never faced such an issue

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.3.5 beta
      Suunto App IOs 2.46.0 (19453) beta on MBP M1

      B 1 Reply Last reply 19 Apr 2021, 18:22 Reply Quote 1
      • B Offline
        basetta79 @sartoric
        last edited by 19 Apr 2021, 18:22

        20210419_201903.png

        This icon is usually white during syncronization; this afternoon was blue and no icon on the watch.
        Before the 9B I had a SSU, same phone, zero problems.

        I 1 Reply Last reply 19 Apr 2021, 19:26 Reply Quote 0
        • I Online
          isazi Moderator @basetta79
          last edited by 19 Apr 2021, 19:26

          @basetta79 is that icon with a nuclear symbol on a battery some power saver? May be killing the Suunto app in the background?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          B 1 Reply Last reply 19 Apr 2021, 19:28 Reply Quote 0
          • B Offline
            basetta79 @isazi
            last edited by 19 Apr 2021, 19:28

            @isazi uh, never realized. I will switch it off

            I 1 Reply Last reply 19 Apr 2021, 19:30 Reply Quote 0
            • I Online
              isazi Moderator @basetta79
              last edited by 19 Apr 2021, 19:30

              @basetta79 I don’t have any power saving app, but I configure Android to not optimize SA battery and leave it run in the background as much as it wants. It helps with keeping the watch always synced without the need to open the app.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              B 1 Reply Last reply 19 Apr 2021, 19:33 Reply Quote 0
              • B Offline
                basetta79 @isazi
                last edited by 19 Apr 2021, 19:33

                @isazi said in GPS problems with my S9B:

                @basetta79 I don’t have any power saving app, but I configure Android to not optimize SA battery and leave it run in the background as much as it wants. It helps with keeping the watch always synced without the need to open the app.

                I see. It is very strange to me checking all these features; with the Spartan Ultra life was easier šŸ˜ž

                1 Reply Last reply Reply Quote 0
                • T Offline
                  tuxella Bronze Member @basetta79
                  last edited by 21 Apr 2021, 10:05

                  @dimitrios-kanellopoulos said in GPS problems with my S9B:

                  Specifically you started with only 6 visible sats (8-12 is good ).

                  I couldn’t find any way to find this info in the GPX or FIT files exported from the Suunto App.

                  @Dimitrios-Kanellopoulos could you tell us how to check the number of satellites seen by the watch?

                  Thank you.

                  D 1 Reply Last reply 21 Apr 2021, 10:07 Reply Quote 0
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @tuxella
                    last edited by 21 Apr 2021, 10:07

                    @tuxella I request the raw data of the watch. Those data are only available to me if you share the activity.

                    Unfortunately those data are not available to end users for many reasons but I can help here when needed.

                    (There are some hacks though if you use Android to check that data as they are stored in the filesystem of Android)

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    T 1 Reply Last reply 21 Apr 2021, 10:09 Reply Quote 1
                    • T Offline
                      tuxella Bronze Member @Dimitrios Kanellopoulos
                      last edited by 21 Apr 2021, 10:09

                      @dimitrios-kanellopoulos Thank you for the quick answer.

                      I use an iPhone, so no luck for me I guess.

                      (If I remember correctly, the number of satellites (or a ā€œreception qualityā€ score) was also available in the files stored by an older version of SuuntoLink for the Ambit.)

                      D 1 Reply Last reply 21 Apr 2021, 10:22 Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @tuxella
                        last edited by 21 Apr 2021, 10:22

                        @tuxella correct but not sure if that happens anymore

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        A 1 Reply Last reply 22 Apr 2021, 12:05 Reply Quote 1
                        • A Offline
                          asorli @Dimitrios Kanellopoulos
                          last edited by 22 Apr 2021, 12:05

                          I had same issue with GPS track with S9B. I did watch reset as Suunto support suggests. Unfortunately with no luck. Issue persists.

                          9fb59bf8-c943-4674-8c89-0eec9aa5598c-image.png
                          https://www.suunto.com/en-gb/move/andrejorli/60313cce67a20b5c3bcf3e3a

                          5b2e3836-c211-4706-8bb4-b4a0afad8c0f-image.png
                          https://www.suunto.com/en-gb/move/andrejorli/5ffad6816a37bb349f1ed779

                          a1f8ed53-cdb4-4346-b21a-a49138e18821-image.png
                          https://www.suunto.com/en-gb/move/andrejorli/6070820b9761a9481e7c19d1

                          Any suggestions?

                          S 1 Reply Last reply 22 Apr 2021, 12:13 Reply Quote 0
                          • S Online
                            surfboomerang @asorli
                            last edited by surfboomerang 22 Apr 2021, 12:13

                            @asorli Do you use GPS+QZSS only or in combination?
                            Looks like a steep area so probably a big challenge for GPS devices to aquire enough satellites.

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            1 Reply Last reply Reply Quote 0
                            • A Offline
                              asorli
                              last edited by 22 Apr 2021, 12:34

                              @surfboomerang After reset I did test runs with all GPS setup combinations.
                              I found best results with GPS+QZSS only.
                              I know it’s quite callenging terrain for gps reception but with SSWHR I never had such bad tracks on this route.

                              S D 2 Replies Last reply 22 Apr 2021, 12:57 Reply Quote 0
                              • S Online
                                surfboomerang @asorli
                                last edited by 22 Apr 2021, 12:57

                                @asorli My guess would be: More is better…
                                Probably more change on a good fix if you combine with GALILEO or GLONASS

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                1 Reply Last reply Reply Quote 1
                                • D Offline
                                  Dimitrios Kanellopoulos Community Manager @asorli
                                  last edited by 22 Apr 2021, 13:21

                                  @asorli does the watch notify you of GPS lost?

                                  Community Manager / Admin @Suunto
                                  Creator of Quantified-Self.io
                                  youtube.com/c/dimitrioskanellopoulos
                                  https://instagram.com/dimitrioskanellopoulos
                                  https://www.strava.com/athletes/7586105

                                  A 2 Replies Last reply 22 Apr 2021, 13:52 Reply Quote 0
                                  • A Offline
                                    asorli @Dimitrios Kanellopoulos
                                    last edited by 22 Apr 2021, 13:52

                                    @dimitrios-kanellopoulos
                                    There was no notification of GPS lost.
                                    I pay attention during activity on pace displayed. When GPS ā€œlostā€ occoured displayed pace variate ±2 min/km.

                                    Support case 04031406 is opened.

                                    1 Reply Last reply Reply Quote 0
                                    • A Offline
                                      asorli @Dimitrios Kanellopoulos
                                      last edited by 22 Apr 2021, 16:59

                                      @dimitrios-kanellopoulos Is it possible issue is related to activity type? Today’s cycling ride track on the same route is amazing.
                                      073c239e-2613-4336-8556-c6fcc197a04c-image.png
                                      https://www.suunto.com/en-gb/move/andrejorli/6081a7a0916af10f0fcfa35e

                                      B D 2 Replies Last reply 22 Apr 2021, 17:25 Reply Quote 0
                                      • B Offline
                                        Brad_Olwin Moderator @asorli
                                        last edited by 22 Apr 2021, 17:25

                                        @asorli I have run in places with steep canyon walls and deep forest where I have lost GPS signal, it only happens for a short time and looks nothing like this. I use GPS only and no other satellites. Something seems to be going on here, especially since your cycling track looks good.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager @asorli
                                          last edited by 22 Apr 2021, 17:39

                                          @asorli there is something very fishy. Idk what. Because there is a huge blocking gps lost notification that should pop up.

                                          I want you Todo this.

                                          Next time it looses gps , after you sync, please press send logs.

                                          Give me the time the logs where s ent and the username / email in pm

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          A 1 Reply Last reply 23 Apr 2021, 08:28 Reply Quote 0
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