Suunto 9 Peak

[Rust Ab]

hello guys

Has anyone encountered such a problem.

my watch during sleep decided to update the software, during the update the watch stopped working normally.

now they are constantly rebooting and they have the inscription - “the device is being restarted to a safe state”

hard reset didn’t help.

Resetting to factory settings did not help. (12 seconds top button)

The clock via wire and PC cannot be updated to new software.

video - https: // disk.yandex.ru/ i/tLy0jCMyQXVgXQ

I will be grateful if someone tells me how to fix the error.

[ist-1973]

@Rust-Ab Good afternoon. The watch can be thrown away. The indicated malfunction in the watch cannot be treated. I advise you to sell on avito.ru for spare parts.

[Kramble]

@ist-1973 Help we are under attack ! @isazi

[isazi]

@Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

[Rust Ab]

@ist-1973

For what? watch guaranteed. From my country, it seems possible to send the watch to a suunto service center

[Rust Ab]

@isazi

@isazi said in Suunto 9 Peak:

@Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

I wrote to them(support center), they say that it is necessary to send the watch under warranty to their service center. I thought maybe here, one of you figured out how to solve the problem)

[freeheeler]

@Rust-Ab
do you have the watch in a stable state?
I understand it is constantly rebooting, hence you can not even downgrade to a previous firmware and re-install the latest firmware again, correct?

rebooting normally is what solves minor issues, but the watch does it itself constantly and without the possibility to downgrade, sending it in is the best option.

if it’s still covered by warranty, even better. crossing fingers they can help you, soon

[Rust Ab]

@freeheeler said in Suunto 9 Peak:

@Rust-Ab
do you have the watch in a stable state?
I understand it is constantly rebooting, hence you can not even downgrade to a previous firmware and re-install the latest firmware again, correct?

rebooting normally is what solves minor issues, but the watch does it itself constantly and without the possibility to downgrade, sending it in is the best option.

if it’s still covered by warranty, even better. crossing fingers they can help you, soon

Yes, they charge, and respond to the reset buttons.

I already had this, the situation resolved itself, they also rebooted, then the message “the clock cannot be updated, I return to the original settings” appeared

yes, the watch is under warranty, I considered sending the watch as an extreme case of their restoration.

[Rust Ab]

@isazi said in Suunto 9 Peak:

@Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

I tried to reboot as you wrote, it did not help. but thanks bro!

[Egika]

@Rust-Ab if you have tried upper button (for a really loong time), please also try upper+middle button

[Rust Ab]

@Egika said in Suunto 9 Peak:

@Rust-Ab if you have tried upper button (for a really loong time), please also try upper+middle button

didn’t help, I’m attaching a photo - https://drive.google.com/drive/folders/1ylNNSSWw0HcZevB_kc46LCeU-WOxXcss?usp=sharing