Issue with Spartan Sport Wrist HR

[Jibay King]

@suzzlo
Hello,
Thanks for your answer.
Ok I’ll check the cable but it’s a bit strange because the update doesn’t fail immediately, because the progress bar is not empty …

[Egika]

@jibay-king Please also try a different computer. I keep having issues with my desktop. On my notebook it is always smooth.

[Jibay King]

Hello,

I tried a different cable and a different computer, but it didn’t work …
It’s strange because, when click on the “reset button” in the SuuntoLink app, the screen is showing “updating watch”.

Is there a way to manually downgrade the firmware of the watch in order to perform a factory reset ?
Or have you got a zip file of the first firmware version of the watch ? (Suunto Spartan Sport Wrist HR)

[Mff73]

@jibay-king
https://forum.suunto.com/topic/6836/firmware-collection/20

[Nicolás Vargas]

@Mff73 @jibay-king Hi there, I have the exact same problem… how can you install an update using the zip file? And which Update works for the Suunto Spartan Sport Wrist HR

[sartoric]

@Nicolás-Vargas said in Issue with Spartan Sport Wrist HR:

how can you install an update using the zip file

Drag and drop it on suuntolink (if you search the forum there should be a sort of “instruction” post)

And which Update works for the Suunto Spartan Sport Wrist HR

Just check the linked thread

[Dwartus]

Hello,

I have the same situation with Spartan Trainer Wrist HR.

I tried with an other cable (even if the cable work correctly with my Ambit 2), same result.
I also tried to update manually the firmware by drag and drop the zip file into Suuntolink. The update started then abort, as before.

I tried with the following firmware:
Forssa-fw_2.8.32.3079-B
Forssa-fw_2.8.24.2899-B

Do you have other idea ?

Thank you

[Mff73]

@Dwartus said in Issue with Spartan Sport Wrist HR:

Do you have other idea ?

there is a way to put the watch in shipping mode in SuuntoLink (if i remember well), it may “unblock” something.

https://forum.suunto.com/post/44426 or
https://forum.suunto.com/post/46365

[Dwartus]

@Mff73 Thanks, I already did this action in the past, nothing change.
I created a ticket to send back the watch to suunto support, I will see the next step (If the watch is out or just a reset by service).

Thank you

[priem]

@Dwartus

And may i ask what the feedback was from suunto?