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S9P gets stuck in the "Saving" screen after finishing a session

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  • M Offline
    Mff73 @surfboomerang
    last edited by 6 Apr 2023, 11:26

    @surfboomerang
    I was about to say the opposite 🤔: workaround to saving issues was to enable the feeling option 🙄. Or I mixed things?

    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
    Suunto Vertical all black
    Wife : S9PP
    SA: Always the latest beta :)
    Android 13, Galaxy S205G

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    • L Offline
      Likarnik Bronze Member @surfboomerang
      last edited by Likarnik 4 Jun 2023, 20:20 6 Apr 2023, 20:19

      @surfboomerang I use default sport modes, feeling is always on. I had no issues with recording 100km trail run, 380km bike ride etc. So I had no problems recording long activities. Memory had to be overwriten long time ago 🙂

      @Mff73 I think so, feelings on = good 🙂

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      • A Offline
        aroo7 Bronze Member @Brad_Olwin
        last edited by 7 Apr 2023, 15:19

        @Brad_Olwin Yes, it was a pro model. I’ve done several hundred workouts with it since October and this happened for the first time (on Saturday). And then the second time on last Monday - a short stretching session. Strange case.

        Lately the writing process has been taking an unbearably long time. A reset did not change anything. I also deleted most of the structured training, but that doesn’t seem to have any effect either. Maybe I should go back to factory settings? I just don’t want to set everything from the beginning.

        I’m a little concerned about all this. Now every time I wonder if the training will be saved or not 😉

        F 1 Reply Last reply 11 Apr 2023, 08:24 Reply Quote 0
        • F Offline
          fluca Silver Members @aroo7
          last edited by 11 Apr 2023, 08:24

          @aroo7 Same here, happened Yesterday for the second time after a routine 55’ minute run. Had to reset and lost activity.

          I 1 Reply Last reply 11 Apr 2023, 09:49 Reply Quote 0
          • I Offline
            isazi Moderator @fluca
            last edited by 11 Apr 2023, 09:49

            @fluca very strange, can we get a description of what happened? Things like teh sport mode, if using external sensors (and which), feelings enabled or not, other options.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            F 1 Reply Last reply 12 Apr 2023, 10:11 Reply Quote 0
            • F Offline
              fluca Silver Members @isazi
              last edited by 12 Apr 2023, 10:11

              @isazi Of course. I have used a custom running sport mode. Used a POLAR H10 as external HR monitor.
              Feeling was on. I am not 100% sure but I remember I logged it as ‘good’. After that tried to move on and saving but the display was stuck on saving mode. I waited approx. 20 minutes then I reset the watch by long pressing top right button.

              1 Reply Last reply Reply Quote 1
              • L Offline
                Likarnik Bronze Member
                last edited by Likarnik 19 Apr 2023, 11:42

                Suunto guys, any news here, maybe what is causing this? I don’t expect a fix in a week, just to know if it is something we can do or is it completely random. Do you recommend doing factory reset before big race to reduce possibility of this happening?

                L 1 Reply Last reply 4 May 2023, 07:03 Reply Quote 1
                • L Offline
                  Likarnik Bronze Member @Likarnik
                  last edited by Likarnik 5 Apr 2023, 07:04 4 May 2023, 07:03

                  So, are chances of stuck in saving screen lower after factory reset? I have 30h-35h activity at weekend and I would like to have it saved… No more stuck after two in 4 days a month ago…

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                  • J Offline
                    jasonc
                    last edited by 4 May 2023, 13:49

                    My S9PP was getting progressively slower. The UI, starting and ending an exercise. It got to the point where it was hanging on the Saving screen. I performed a factory reset and now the watch is like day 1. Frustrating but solved the issue - for now.

                    Suunto: Ambit 3 Peak > Spartan Ultra > 9 > 9PP > Vertical > Race

                    Z L E 3 Replies Last reply 4 May 2023, 13:56 Reply Quote 0
                    • Z Offline
                      zhang965 @jasonc
                      last edited by 4 May 2023, 13:56

                      @jasoncuddy said in S9P gets stuck in the “Saving” screen after finishing a session:

                      My S9PP was getting progressively slower. The UI, starting and ending an exercise. It got to the point where it was hanging on the Saving screen. I performed a factory reset and now the watch is like day 1. Frustrating but solved the issue - for now.

                      Yes my s9pp 's gps gets worse and worse.

                      I had the same experience with S9B/p/pp

                      Winners Wear Winners

                      1 Reply Last reply Reply Quote -1
                      • L Offline
                        Likarnik Bronze Member @jasonc
                        last edited by 4 May 2023, 18:01

                        @jasoncuddy thanks for your input, I just took photos of all settings and I am currently reseting the watch.

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          jthomi
                          last edited by 5 May 2023, 17:55

                          Having the same issue, ending an activity and S9PP stuck on saving screen, only a soft reset waked her up. Had the same issue with my Sparten Sport and was hoping the new one wouldn’t have that. 😞 Also saving on my S9PP takes longer than usual, everything seems to work fine. But still, I was hoping to get rid of this error with the S9PP

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                          • E Offline
                            Efejota Bronze Member @jasonc
                            last edited by 6 May 2023, 07:12

                            @jasoncuddy The problem with that is the lack of a back-up of the personalized sports/screens in the app. You need to create them againg, a pain in the…
                            J

                            Z J 2 Replies Last reply 6 May 2023, 07:18 Reply Quote 1
                            • Z Offline
                              zhang965 @Efejota
                              last edited by 6 May 2023, 07:18

                              @Efejota said in S9P gets stuck in the “Saving” screen after finishing a session:

                              jasoncuddy The problem with that is the lack of a back-up of the personalized sports/screens in the app. You need to create them againg, a pain in the…
                              J

                              It’s why I only use default sport mode now, I’m ready to reset my watch any moment

                              Winners Wear Winners

                              1 Reply Last reply Reply Quote 0
                              • I Offline
                                isazi Moderator
                                last edited by 6 May 2023, 07:50

                                A new firmware should come soon, if we trust the rumors. Let’s see if it’s better and if not send logs and we can report it to Suunto.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 1
                                • J Offline
                                  jasonc @Efejota
                                  last edited by 6 May 2023, 08:24

                                  @Efejota Yes, I agree.

                                  Suunto: Ambit 3 Peak > Spartan Ultra > 9 > 9PP > Vertical > Race

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