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Suunto 9 Baro crashes / restarts at the beginning of a training

Scheduled Pinned Locked Moved Suunto 9
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  • P Offline
    Pere Guixà @isazi
    last edited by 23 Feb 2023, 10:41

    @isazi @cosme-costa Thank you both so much for your response!

    S 1 Reply Last reply 23 Feb 2023, 23:26 Reply Quote 1
    • S Offline
      SimonHumm Bronze Member @Pere Guixà
      last edited by 23 Feb 2023, 23:26

      If I have anymore crashes/restarts I’m going to “downgrade” to Coros.

      1 Reply Last reply Reply Quote 1
      • C Offline
        chargerunner Bronze Member @Spree
        last edited by 25 Feb 2023, 09:32

        @Spree that sounds awful😢 I hope this isn’t a hardware issue, otherwise it means downgrading won’t help. But you’re not the first to tell me it may be a hardware issue, so maybe you’re right and I’m doomed😢 😧

        I’ll make a report maybe in one month to see if the watch is stable again or not, for sure😊

        I 1 Reply Last reply 25 Feb 2023, 10:31 Reply Quote 0
        • I Online
          isazi Moderator @chargerunner
          last edited by 25 Feb 2023, 10:31

          @chargerunner you had no crash since downgrading right?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          C 1 Reply Last reply 25 Feb 2023, 11:54 Reply Quote 1
          • C Offline
            chargerunner Bronze Member @isazi
            last edited by 25 Feb 2023, 11:54

            @isazi yes, but it’s just been only 3 days. I will update again in a couple of weeks. @Reiner said in another thread that the issue hasn’t come back during 18 days since the downgrading…

            1 Reply Last reply Reply Quote 2
            • T Offline
              TyreseJ4
              last edited by TyreseJ4 27 Feb 2023, 18:40

              Hey guys my Suunto 9 Baro crashed after trying the new Half Marathon estimated race time app. It was on the indoor setting and crashed about 15 seconds in. After that I restarted the device and tried it a second time and it worked. Stopped the activity and tried the Marathon estimated race time app and guess what?!?!? It crashed again. I tried it a few more times and it crashed “a few more times.” Went outside to try and reconnect GPS and it took forever to reconnect. This is unacceptable and it’s becoming a nightmare. What is being done about this?

              B C 2 Replies Last reply 27 Feb 2023, 23:44 Reply Quote 1
              • B Offline
                Brad_Olwin Moderator @TyreseJ4
                last edited by 27 Feb 2023, 23:44

                @TyreseJ4 I will try in my S9b in the next few days. I tried an s+ over a 4h ski tour and had no crashes with navigation running. This is one reason that the crashes may be difficult to resolve. So far, they are not easily reproducible between individual devices.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                T 1 Reply Last reply 28 Feb 2023, 18:35 Reply Quote 1
                • C Offline
                  chargerunner Bronze Member @TyreseJ4
                  last edited by 28 Feb 2023, 11:01

                  @TyreseJ4 How were the later crashes? Did the watch “crash” and go back to the watch face screen, without anything saved? Or did it “crash” when you had gone hafl way into the exercise? Mine were of the first type. If yours were also of that type, then I think the resolution is not yet known…

                  1 Reply Last reply Reply Quote 0
                  • T Offline
                    TyreseJ4 @Brad_Olwin
                    last edited by TyreseJ4 28 Feb 2023, 18:35

                    @Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

                    ? Z B A 4 Replies Last reply 28 Feb 2023, 18:44 Reply Quote 1
                    • ? Offline
                      A Former User @TyreseJ4
                      last edited by 28 Feb 2023, 18:44

                      @TyreseJ4 congrats on your new watch. The size was totally fine for me when I used to have one. Are you happy with the gps tracks the 6X produces during activity?

                      T 1 Reply Last reply 28 Feb 2023, 19:03 Reply Quote 0
                      • Z Offline
                        zhang965 @TyreseJ4
                        last edited by 28 Feb 2023, 18:48

                        @TyreseJ4 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                        Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

                        Lol, how dear you! How dear you ignore our moderator’s pretext?

                        Winners Wear Winners

                        1 Reply Last reply Reply Quote -1
                        • T Offline
                          TyreseJ4 @Guest
                          last edited by 28 Feb 2023, 19:03

                          @skifun I’m not sure yet as I haven’t used it outside yet. With that said I’m sure it’ll be similar to my FR945 as I think it has the same GPS chipset. Lol However regardless of how it measures up to the new 7X and Epix2, I bet it won’t crash like the Suunto 9. I got the 6X pro solar titanium.

                          1 Reply Last reply Reply Quote 0
                          • B Offline
                            Brad_Olwin Moderator @TyreseJ4
                            last edited by 28 Feb 2023, 21:53

                            @TyreseJ4 It is definitely a different watch and truly sorry you decided to leave Suunto but I totally understand your decision. Let us know how you like it.

                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                            1 Reply Last reply Reply Quote 1
                            • D Offline
                              Dimitrios Kanellopoulos Community Manager
                              last edited by 1 Mar 2023, 06:01

                              There is a fix firmware coming out fyi

                              Community Manager / Admin @Suunto
                              Creator of Quantified-Self.io
                              youtube.com/c/dimitrioskanellopoulos
                              https://instagram.com/dimitrioskanellopoulos
                              https://www.strava.com/athletes/7586105

                              I A S 3 Replies Last reply 1 Mar 2023, 08:53 Reply Quote 16
                              • I Online
                                isazi Moderator @Dimitrios Kanellopoulos
                                last edited by 1 Mar 2023, 08:53

                                @Dimitrios-Kanellopoulos said in Suunto 9 Baro crashes / restarts at the beginning of a training:

                                There is a fix firmware coming out fyi

                                And thanks so much to all people that joined this forum to report the bug, sent logs, and helped the developers (and Suunto’s project managers) to find a prioritize this bug.
                                Sometimes there are fights here, but I still think this place is one of the less toxic online communities around. Let’s keep it this way.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                1 Reply Last reply Reply Quote 17
                                • A Offline
                                  ADHDMonkey Bronze Member @TyreseJ4
                                  last edited by 1 Mar 2023, 09:52

                                  @TyreseJ4 do keep us posted please.

                                  1 Reply Last reply Reply Quote 1
                                  • A Offline
                                    ADHDMonkey Bronze Member @Dimitrios Kanellopoulos
                                    last edited by 1 Mar 2023, 09:56

                                    @Dimitrios-Kanellopoulos great news, but, genuine advice from an engineering manager if I may: suunto really need to up their game with acknowledging this sort of issue earlier and keeping users regularly updated through official channels. I hope you can relay this sentiment.

                                    1 Reply Last reply Reply Quote 5
                                    • ? Offline
                                      A Former User
                                      last edited by 1 Mar 2023, 10:18

                                      Great news. I’m glad it’s fixed. By the way, I have two friends with S9B, they are on the latest fw and so far none of them mentioned about crashes or restarts.

                                      T 1 Reply Last reply 3 Mar 2023, 01:12 Reply Quote 1
                                      • S Offline
                                        smedberg @Dimitrios Kanellopoulos
                                        last edited by 1 Mar 2023, 10:31

                                        @Dimitrios-Kanellopoulos Great news! Do you know a time frame for when the patch can be expected?
                                        I have a race coming up on sunday and is just curious if I should hope for an installed updated before that or not.

                                        1 Reply Last reply Reply Quote 1
                                        • D Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by 1 Mar 2023, 11:53

                                          If anyone is having issues even after a full factory reset you can pm me for sending you the fixed firmware

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          C 1 Reply Last reply 1 Mar 2023, 12:17 Reply Quote 2
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