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    Suunto 9 Baro crashes / restarts at the beginning of a training

    Scheduled Pinned Locked Moved Suunto 9
    restartissueproblemrunning
    218 Posts 44 Posters 29.9k Views 38 Watching
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    • freeheelerF Offline
      freeheeler @TyreseJ4
      last edited by

      @TyreseJ4
      @bart80
      whatever issue a company faces it is up to the company to deal with it and solve it.
      I recall vw cheating purposely and they solved their issue once they were forced to. who knows how they solved it, because physics remain physics.
      and my 2 cents again: it came up slowly with a limited number of people effected only. all reported at different locations, how should Suunto become aware about the scope.
      but I do not want to re-heat this topic. I understood that @Dimitrios-Kanellopoulos is here to help and that is what counts now šŸ‘

      living sideways

      1 Reply Last reply Reply Quote 2
      • T Offline
        TyreseJ4 @sartoric
        last edited by

        @sartoric I’m not sure. However a bug that makes a device/product unusable should warrant some kind of public statement from any brand.

        1 Reply Last reply Reply Quote 1
        • Dimitrios KanellopoulosD Offline
          Dimitrios Kanellopoulos Community Manager @TyreseJ4
          last edited by

          @TyreseJ4 what do you mean it’s not acceptable?

          Should Suunto disclose the code stack or so?

          That said the fix is not out in public to have any statement attached and not all users are affected from what I understand and is said here as well.

          It’s not a railway accident to be honest to right now try to play a blame game in order to avoid future mistakes.

          So please let’s not concentrate on negativity, it doesn’t help and only ruins our emotions. .

          Community Manager / Admin @Suunto
          Creator of Quantified-Self.io
          youtube.com/c/dimitrioskanellopoulos
          https://instagram.com/dimitrioskanellopoulos
          https://www.strava.com/athletes/7586105

          T 1 Reply Last reply Reply Quote 4
          • T Offline
            TyreseJ4 @Dimitrios Kanellopoulos
            last edited by

            @Dimitrios-Kanellopoulos If my comment was offensive or detrimental to someone else’s ā€œemotions,ā€ feel free to remove them. Honestly I don’t think I need to contribute much more to the topic as I have already moved on which I’ve already said. I wish Suunto the best and hope things get better. āœŒšŸ¾

            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 0
            • Dimitrios KanellopoulosD Offline
              Dimitrios Kanellopoulos Community Manager @TyreseJ4
              last edited by

              @TyreseJ4 why would I remove it ? It’s totally ok to speak freely. No need to only contribute here btw.

              You are always welcome to chat or even express how things are on the ā€œother sideā€

              What I wanted to express is that we should move on with negativity, it does not help us as beings.

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              1 Reply Last reply Reply Quote 4
              • T Offline
                TiagoSPM
                last edited by TiagoSPM

                It started to happen more and more since I moved to another address where there is a kind of GPS cloud area. And then happened on another clouded area nearby. Maybe it“s a GPS sync or Resync problem?

                BrunoHB 1 Reply Last reply Reply Quote 1
                • BrunoHB Offline
                  BrunoH Gold Members @TiagoSPM
                  last edited by

                  @TiagoSPM and in my case the activity screen was freezing for 3-10 seconds a few times and then it crashed.

                  Compasses: M-311, A-10, SK-7
                  Diving: Finnlight Navy 90, Vyper
                  Sports: Metron, S7, S9B and Vertical

                  1 Reply Last reply Reply Quote 3
                  • PavlasP Offline
                    Pavlas
                    last edited by

                    So today I had my first restart, after 4 days of skiing šŸ˜•

                    šŸ”ŗVertical All Black

                    ex:
                    Ambit2 Black
                    Ambit3 Peak Sapphire
                    Spartan Ultra Stealth Titanium
                    S9B All Black
                    Ocean All Black (for testing only)
                    >>> YouTube Channel <<<

                    isaziI 1 Reply Last reply Reply Quote 1
                    • isaziI Online
                      isazi Moderator @Pavlas
                      last edited by

                      @Pavlas are you testing the new firmware with the fix?

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      PavlasP 1 Reply Last reply Reply Quote 0
                      • D Offline
                        dryflypurist
                        last edited by

                        I have the same issue. Bought a new 9 Baro directly from Suunto in January. Every 2nd-3rd activity the watch would blank out and restart a minute or so after I started the activity. I contacted Suunto who told me to hard reset it with the Suunto computer software which I did.

                        Now it has worked great for 10 activities or so, but today it went blank again an rebooted after 4 km running when taking a short pause. Guess I have to contact Suunto support again… It’s not reliable at all unfortunately

                        isaziI 1 Reply Last reply Reply Quote 1
                        • PavlasP Offline
                          Pavlas @isazi
                          last edited by

                          @isazi No…

                          šŸ”ŗVertical All Black

                          ex:
                          Ambit2 Black
                          Ambit3 Peak Sapphire
                          Spartan Ultra Stealth Titanium
                          S9B All Black
                          Ocean All Black (for testing only)
                          >>> YouTube Channel <<<

                          isaziI 1 Reply Last reply Reply Quote 0
                          • isaziI Online
                            isazi Moderator @dryflypurist
                            last edited by

                            @dryflypurist contact @Dimitrios-Kanellopoulos because there is a fix being tested, and all people trying it so far had no reboots.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            1 Reply Last reply Reply Quote 1
                            • isaziI Online
                              isazi Moderator @Pavlas
                              last edited by

                              @Pavlas ask @Dimitrios-Kanellopoulos if you want to test it.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              PavlasP 1 Reply Last reply Reply Quote 0
                              • PavlasP Offline
                                Pavlas @isazi
                                last edited by

                                @isazi Thank you! You mean this firmware?

                                @Dimitrios-Kanellopoulos said in Reboot during activities:

                                Firmware link for S9B with the fix

                                https://drive.google.com/file/d/13BHGOaBOaW2T_TIxg9Jz_Ajg1hQuw5CB/view?usp=share_link

                                šŸ”ŗVertical All Black

                                ex:
                                Ambit2 Black
                                Ambit3 Peak Sapphire
                                Spartan Ultra Stealth Titanium
                                S9B All Black
                                Ocean All Black (for testing only)
                                >>> YouTube Channel <<<

                                isaziI 1 Reply Last reply Reply Quote 1
                                • isaziI Online
                                  isazi Moderator @Pavlas
                                  last edited by

                                  @Pavlas oh yes, that one I believe šŸ™‚

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  D 1 Reply Last reply Reply Quote 1
                                  • D Offline
                                    dryflypurist @isazi
                                    last edited by

                                    I got a mail from Suunto customer support today which was a very decent reply on the issue. The acknowledged the issue and told me they’re working on it and if I wasn’t into sending it in for service, they could provide me with a firmware update which was still in work/testing. - Which I believe would be the one shared here.

                                    Anyway, I think this was a positive action from Suunto and I’m way more positive to keep the watch now and just wait for the official release. In my experience it’s rare that companies answer this honest. Kudos to Suunto in my opinion

                                    D 1 Reply Last reply Reply Quote 17
                                    • ƁdĆ”m PatkósƁ Offline
                                      ÁdÔm Patkós
                                      last edited by

                                      Hello!

                                      In the patched firmware I get very low step counts during exercise. 7km run 2650 steps.
                                      The clock calculates well because the widget numbers are good.

                                      Thanks

                                      1 Reply Last reply Reply Quote 0
                                      • D Offline
                                        dryflypurist @dryflypurist
                                        last edited by

                                        I’ve sent another mail to their support agreeing to try out the new unfinished firmware. Sent the email after I had the watch reboot on me 3 times when trying to do a treadmill run. The 4th time it finally worked. It will be interesting to try the unreleased firmware. Hopefully it does the trick as others has reportedā˜ŗļø

                                        1 Reply Last reply Reply Quote 1
                                        • Dimitrios KanellopoulosD Offline
                                          Dimitrios Kanellopoulos Community Manager
                                          last edited by

                                          Soon there will be a public release with the fix. ETA 1-2 weeks or so

                                          Community Manager / Admin @Suunto
                                          Creator of Quantified-Self.io
                                          youtube.com/c/dimitrioskanellopoulos
                                          https://instagram.com/dimitrioskanellopoulos
                                          https://www.strava.com/athletes/7586105

                                          DMytroD 1 Reply Last reply Reply Quote 8
                                          • DMytroD Offline
                                            DMytro @Dimitrios Kanellopoulos
                                            last edited by

                                            @Dimitrios-Kanellopoulos just the fix or new things also?

                                            Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
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