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Hotfix 2.23.24

Scheduled Pinned Locked Moved Suunto 9
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  • I Offline
    isazi Moderator @Tieutieu
    last edited by 4 Apr 2023, 13:17

    @Tieutieu to the best of my knowledge, this update is made to fix a specific bug. I personally would install it anyway, even if the bug didn’t affect me so far, to avoid it happening in the future.

    Watch: Suunto Vertical Ti

    Blog: isazi's home

    R T 2 Replies Last reply 4 Apr 2023, 17:21 Reply Quote 1
    • R Offline
      renandp11 @isazi
      last edited by 4 Apr 2023, 17:21

      @isazi Hi there! Sorry I’m 3 days new to Suunto. Is there a way to download latest hotfix? My Suunto link app is still trying to download v2.23.20 and my Suunto 9 Baro remains crashed with the downward arrow and second dost flashing. Tried soft reset but remains the same. Thanks for advicing!

      I E 2 Replies Last reply 5 Apr 2023, 07:50 Reply Quote 0
      • T Offline
        Tieutieu Platinum Member @isazi
        last edited by 5 Apr 2023, 07:29

        @isazi said in Hotfix 2.23.24:

        @Tieutieu to the best of my knowledge, this update is made to fix a specific bug. I personally would install it anyway, even if the bug didn’t affect me so far, to avoid it happening in the future.

        Thanks !

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        1 Reply Last reply Reply Quote 0
        • I Offline
          isazi Moderator @renandp11
          last edited by 5 Apr 2023, 07:50

          @renandp11 that should not happen. What operating system are you using? Which Suuntolink version?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          1 Reply Last reply Reply Quote 0
          • A Offline
            Andi Buzer Bronze Member @isazi
            last edited by 5 Apr 2023, 08:07

            @isazi is there an ETA for this fix for the s9p? Mine crashed two to three times at every workout in the last week

            Watches:
            Suunto 9
            Suunto 9 Peak Titanium

            I 1 Reply Last reply 5 Apr 2023, 11:02 Reply Quote 2
            • I Offline
              isazi Moderator @Andi Buzer
              last edited by 5 Apr 2023, 11:02

              @Andi-Buzer I have no knowledge about that, will share updates if I do.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 1
              • E Offline
                Egika Platinum Member @renandp11
                last edited by 5 Apr 2023, 11:12

                @renandp11 If Suuntolink does not find the update automatically, you can try this link to manually download the file (then drag the zip onto the watch in SuuntoLink)
                https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.24.1722-F.zip

                t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                Race S All Black - TI Canary - Titanium Courtney

                1 Reply Last reply Reply Quote 0
                • B Offline
                  Beepi @isazi
                  last edited by 5 Apr 2023, 11:39

                  @isazi this patch didn’t solve the bug affecting the Suunto app loop:pace. I bet also other apps are involved, although I don’t use them. Just select the app and start the activity. The app will show once and then if you scroll/swipe the screens, it will freeze or disappear (black screen). Just try it out. This bug was reported months ago in the forum. Is disappointing you don’t hear.

                  N 1 Reply Last reply 5 Apr 2023, 12:14 Reply Quote 0
                  • N Offline
                    nseslija Bronze Member @Beepi
                    last edited by 5 Apr 2023, 12:14

                    @Beepi i have the same problem with the app loop speed. The workaround, while waiting for the fix from Suunto, is to remove all the apps from the watch , reset the watch and then add the apps back to the watch. The solution works for some time, and then all over again…

                    Ambit 2S
                    Ambit 3 Peak
                    Suunto 9 baro
                    Suunto Vertical Ti Solar

                    I 1 Reply Last reply 5 Apr 2023, 12:19 Reply Quote 0
                    • I Offline
                      isazi Moderator @nseslija
                      last edited by 5 Apr 2023, 12:19

                      @nseslija a reset is needed? Just removing the S+ app from the watch and then add it again does not solve the issue?
                      I was not aware that the S+ loop app does not work, I use it with my S9P often.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      N B 2 Replies Last reply 5 Apr 2023, 12:19 Reply Quote 0
                      • N Offline
                        nseslija Bronze Member @isazi
                        last edited by 5 Apr 2023, 12:19

                        @isazi I think that I tried without reset and it didn’t work…

                        Ambit 2S
                        Ambit 3 Peak
                        Suunto 9 baro
                        Suunto Vertical Ti Solar

                        1 Reply Last reply Reply Quote 1
                        • B Offline
                          Beepi @isazi
                          last edited by 5 Apr 2023, 13:39

                          @isazi I have tried it all: soft reset, hard reset, downgrading, removing-adding apps, but it’s always the same… I have the 9baro though…

                          N 1 Reply Last reply 5 Apr 2023, 14:08 Reply Quote 0
                          • N Offline
                            nseslija Bronze Member @Beepi
                            last edited by 5 Apr 2023, 14:08

                            @Beepi It worked for me…

                            Ambit 2S
                            Ambit 3 Peak
                            Suunto 9 baro
                            Suunto Vertical Ti Solar

                            B 1 Reply Last reply 6 Apr 2023, 07:35 Reply Quote 0
                            • B Offline
                              Beepi @nseslija
                              last edited by 6 Apr 2023, 07:35

                              @nseslija having to reset saggests that not the app is foulty but the integration of the app with some sport modes… I use it for example in connection with the sport mode for cross country skiing…

                              N 1 Reply Last reply 6 Apr 2023, 13:00 Reply Quote 0
                              • N Offline
                                nseslija Bronze Member @Beepi
                                last edited by 6 Apr 2023, 13:00

                                @Beepi I use it in custom cycling sport mode. I don’t think it is sport mode related, don’t sure… I noticed that it has stopped working after the SA update once …maybe just coincidence…

                                Ambit 2S
                                Ambit 3 Peak
                                Suunto 9 baro
                                Suunto Vertical Ti Solar

                                B 1 Reply Last reply 8 Apr 2023, 14:02 Reply Quote 0
                                • B Offline
                                  Beepi @nseslija
                                  last edited by 8 Apr 2023, 14:02

                                  @nseslija bug was introduced with the software version 2.20.30… I had no problems before…

                                  1 Reply Last reply Reply Quote 0
                                  • L Offline
                                    lgranjon
                                    last edited by 9 Apr 2023, 08:26

                                    Hi
                                    This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
                                    Thanks

                                    I 1 Reply Last reply 9 Apr 2023, 13:02 Reply Quote 0
                                    • I Offline
                                      isazi Moderator @lgranjon
                                      last edited by 9 Apr 2023, 13:02

                                      @lgranjon yes this is for S9 and S9 baro.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      1 Reply Last reply Reply Quote 0
                                      • MdzOttM Offline
                                        MdzOtt
                                        last edited by 6 May 2023, 23:01

                                        Interestingly, I just got a notification of the upgrade (4 weeks after it was released!). I never had the problem, so I wasn’t looking for this fix. But it is interesting why suddenly the SA decided to notify me.

                                        S9 Baro
                                        SA on Android
                                        Ambit 3 Peak
                                        Ambit 2 Sapphire

                                        1 Reply Last reply Reply Quote 0
                                        • MdzOttM Offline
                                          MdzOtt
                                          last edited by 7 May 2023, 01:54

                                          Even more interesting is that after the hotfix was applied, the SuuntoLink forced me to reset the watch and I lost all the customisation I made so far (e.g. Sports Modes).
                                          This is yet another reason why SA should enable some sort of backup of the watch.

                                          S9 Baro
                                          SA on Android
                                          Ambit 3 Peak
                                          Ambit 2 Sapphire

                                          1 Reply Last reply Reply Quote 8
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