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Hotfix 2.23.24

Scheduled Pinned Locked Moved Suunto 9
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  • A Offline
    Andi Buzer Bronze Member @isazi
    last edited by 5 Apr 2023, 08:07

    @isazi is there an ETA for this fix for the s9p? Mine crashed two to three times at every workout in the last week

    Watches:
    Suunto 9
    Suunto 9 Peak Titanium

    I 1 Reply Last reply 5 Apr 2023, 11:02 Reply Quote 2
    • I Offline
      isazi Moderator @Andi Buzer
      last edited by 5 Apr 2023, 11:02

      @Andi-Buzer I have no knowledge about that, will share updates if I do.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 1
      • E Offline
        Egika Platinum Member @renandp11
        last edited by 5 Apr 2023, 11:12

        @renandp11 If Suuntolink does not find the update automatically, you can try this link to manually download the file (then drag the zip onto the watch in SuuntoLink)
        https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.24.1722-F.zip

        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
        Race S All Black - TI Canary - Titanium Courtney

        1 Reply Last reply Reply Quote 0
        • B Offline
          Beepi @isazi
          last edited by 5 Apr 2023, 11:39

          @isazi this patch didn’t solve the bug affecting the Suunto app loop:pace. I bet also other apps are involved, although I don’t use them. Just select the app and start the activity. The app will show once and then if you scroll/swipe the screens, it will freeze or disappear (black screen). Just try it out. This bug was reported months ago in the forum. Is disappointing you don’t hear.

          N 1 Reply Last reply 5 Apr 2023, 12:14 Reply Quote 0
          • N Offline
            nseslija Bronze Member @Beepi
            last edited by 5 Apr 2023, 12:14

            @Beepi i have the same problem with the app loop speed. The workaround, while waiting for the fix from Suunto, is to remove all the apps from the watch , reset the watch and then add the apps back to the watch. The solution works for some time, and then all over again…

            Ambit 2S
            Ambit 3 Peak
            Suunto 9 baro
            Suunto Vertical Ti Solar

            I 1 Reply Last reply 5 Apr 2023, 12:19 Reply Quote 0
            • I Offline
              isazi Moderator @nseslija
              last edited by 5 Apr 2023, 12:19

              @nseslija a reset is needed? Just removing the S+ app from the watch and then add it again does not solve the issue?
              I was not aware that the S+ loop app does not work, I use it with my S9P often.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              N B 2 Replies Last reply 5 Apr 2023, 12:19 Reply Quote 0
              • N Offline
                nseslija Bronze Member @isazi
                last edited by 5 Apr 2023, 12:19

                @isazi I think that I tried without reset and it didn’t work…

                Ambit 2S
                Ambit 3 Peak
                Suunto 9 baro
                Suunto Vertical Ti Solar

                1 Reply Last reply Reply Quote 1
                • B Offline
                  Beepi @isazi
                  last edited by 5 Apr 2023, 13:39

                  @isazi I have tried it all: soft reset, hard reset, downgrading, removing-adding apps, but it’s always the same… I have the 9baro though…

                  N 1 Reply Last reply 5 Apr 2023, 14:08 Reply Quote 0
                  • N Offline
                    nseslija Bronze Member @Beepi
                    last edited by 5 Apr 2023, 14:08

                    @Beepi It worked for me…

                    Ambit 2S
                    Ambit 3 Peak
                    Suunto 9 baro
                    Suunto Vertical Ti Solar

                    B 1 Reply Last reply 6 Apr 2023, 07:35 Reply Quote 0
                    • B Offline
                      Beepi @nseslija
                      last edited by 6 Apr 2023, 07:35

                      @nseslija having to reset saggests that not the app is foulty but the integration of the app with some sport modes… I use it for example in connection with the sport mode for cross country skiing…

                      N 1 Reply Last reply 6 Apr 2023, 13:00 Reply Quote 0
                      • N Offline
                        nseslija Bronze Member @Beepi
                        last edited by 6 Apr 2023, 13:00

                        @Beepi I use it in custom cycling sport mode. I don’t think it is sport mode related, don’t sure… I noticed that it has stopped working after the SA update once …maybe just coincidence…

                        Ambit 2S
                        Ambit 3 Peak
                        Suunto 9 baro
                        Suunto Vertical Ti Solar

                        B 1 Reply Last reply 8 Apr 2023, 14:02 Reply Quote 0
                        • B Offline
                          Beepi @nseslija
                          last edited by 8 Apr 2023, 14:02

                          @nseslija bug was introduced with the software version 2.20.30… I had no problems before…

                          1 Reply Last reply Reply Quote 0
                          • L Offline
                            lgranjon
                            last edited by 9 Apr 2023, 08:26

                            Hi
                            This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
                            Thanks

                            I 1 Reply Last reply 9 Apr 2023, 13:02 Reply Quote 0
                            • I Offline
                              isazi Moderator @lgranjon
                              last edited by 9 Apr 2023, 13:02

                              @lgranjon yes this is for S9 and S9 baro.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 0
                              • M Offline
                                MdzOtt
                                last edited by 6 May 2023, 23:01

                                Interestingly, I just got a notification of the upgrade (4 weeks after it was released!). I never had the problem, so I wasn’t looking for this fix. But it is interesting why suddenly the SA decided to notify me.

                                S9 Baro
                                SA on Android
                                Ambit 3 Peak
                                Ambit 2 Sapphire

                                1 Reply Last reply Reply Quote 0
                                • M Offline
                                  MdzOtt
                                  last edited by 7 May 2023, 01:54

                                  Even more interesting is that after the hotfix was applied, the SuuntoLink forced me to reset the watch and I lost all the customisation I made so far (e.g. Sports Modes).
                                  This is yet another reason why SA should enable some sort of backup of the watch.

                                  S9 Baro
                                  SA on Android
                                  Ambit 3 Peak
                                  Ambit 2 Sapphire

                                  1 Reply Last reply Reply Quote 8
                                  • Nic PuiaN Offline
                                    Nic Puia
                                    last edited by Nic Puia 15 May 2023, 15:47

                                    Edit: Nvm. Got it from a different thread!

                                    Worst update ever! Screwed up my S9 so bad. Crashes during the activity and keeps resetting. Anyone have a link for the previous update to downgrade?

                                    W Vladan BabovicV 2 Replies Last reply 15 May 2023, 16:25 Reply Quote 0
                                    • W Offline
                                      Wilson75 @Nic Puia
                                      last edited by 15 May 2023, 16:25

                                      @Nic-Puia weird. Since I updated my s9b no crashes anymore.

                                      Suunto Vertical Titanium
                                      Suunto Wing
                                      SA (bêta) on Pixel 9pro

                                      S9B Titanium (sold)
                                      SSU (sold)

                                      Mitch9M 1 Reply Last reply 15 May 2023, 20:59 Reply Quote 0
                                      • Mitch9M Offline
                                        Mitch9 @Wilson75
                                        last edited by 15 May 2023, 20:59

                                        @Wilson75 said in Hotfix 2.23.24:

                                        @Nic-Puia weird. Since I updated my s9b no crashes anymore.

                                        Same here! No more crashes!

                                        Watch: Suunto Vertical Titanium Solar (Sand)
                                        SA: Android (beta)
                                        HRS: Polar H10

                                        Nic PuiaN 1 Reply Last reply 15 May 2023, 21:46 Reply Quote 0
                                        • Nic PuiaN Offline
                                          Nic Puia @Mitch9
                                          last edited by 15 May 2023, 21:46

                                          @Mitch9
                                          I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
                                          With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
                                          It all started after I updated it first time to 2.23.24 last night.
                                          I’m stuck at this point, it crashes every time on either version.
                                          I just need to wait for another fw update release I guess. Hope it happens soon.

                                          ? 1 Reply Last reply 15 May 2023, 22:50 Reply Quote 0
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