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Hotfix 2.23.24

Scheduled Pinned Locked Moved Suunto 9
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  • R Offline
    renandp11 @isazi
    last edited by 4 Apr 2023, 17:21

    @isazi Hi there! Sorry I’m 3 days new to Suunto. Is there a way to download latest hotfix? My Suunto link app is still trying to download v2.23.20 and my Suunto 9 Baro remains crashed with the downward arrow and second dost flashing. Tried soft reset but remains the same. Thanks for advicing!

    I E 2 Replies Last reply 5 Apr 2023, 07:50 Reply Quote 0
    • T Offline
      Tieutieu Platinum Member @isazi
      last edited by 5 Apr 2023, 07:29

      @isazi said in Hotfix 2.23.24:

      @Tieutieu to the best of my knowledge, this update is made to fix a specific bug. I personally would install it anyway, even if the bug didn’t affect me so far, to avoid it happening in the future.

      Thanks !

      Suunto’s devices at home :
      Vertical titanium solar
      Suunto Race S
      S9pp titanium sand
      Suunto Wing
      S9B titanium Ambassador edition, A3P, X6

      1 Reply Last reply Reply Quote 0
      • I Offline
        isazi Moderator @renandp11
        last edited by 5 Apr 2023, 07:50

        @renandp11 that should not happen. What operating system are you using? Which Suuntolink version?

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        1 Reply Last reply Reply Quote 0
        • A Offline
          Andi Buzer Bronze Member @isazi
          last edited by 5 Apr 2023, 08:07

          @isazi is there an ETA for this fix for the s9p? Mine crashed two to three times at every workout in the last week

          Watches:
          Suunto 9
          Suunto 9 Peak Titanium

          I 1 Reply Last reply 5 Apr 2023, 11:02 Reply Quote 2
          • I Offline
            isazi Moderator @Andi Buzer
            last edited by 5 Apr 2023, 11:02

            @Andi-Buzer I have no knowledge about that, will share updates if I do.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 1
            • E Offline
              Egika Platinum Member @renandp11
              last edited by 5 Apr 2023, 11:12

              @renandp11 If Suuntolink does not find the update automatically, you can try this link to manually download the file (then drag the zip onto the watch in SuuntoLink)
              https://devicefirmwares.blob.core.windows.net/firmwares/Ibiza-fw_2.23.24.1722-F.zip

              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
              Race S All Black - TI Canary - Titanium Courtney

              1 Reply Last reply Reply Quote 0
              • B Offline
                Beepi @isazi
                last edited by 5 Apr 2023, 11:39

                @isazi this patch didn’t solve the bug affecting the Suunto app loop:pace. I bet also other apps are involved, although I don’t use them. Just select the app and start the activity. The app will show once and then if you scroll/swipe the screens, it will freeze or disappear (black screen). Just try it out. This bug was reported months ago in the forum. Is disappointing you don’t hear.

                N 1 Reply Last reply 5 Apr 2023, 12:14 Reply Quote 0
                • N Offline
                  nseslija Bronze Member @Beepi
                  last edited by 5 Apr 2023, 12:14

                  @Beepi i have the same problem with the app loop speed. The workaround, while waiting for the fix from Suunto, is to remove all the apps from the watch , reset the watch and then add the apps back to the watch. The solution works for some time, and then all over again…

                  Ambit 2S
                  Ambit 3 Peak
                  Suunto 9 baro
                  Suunto Vertical Ti Solar

                  I 1 Reply Last reply 5 Apr 2023, 12:19 Reply Quote 0
                  • I Offline
                    isazi Moderator @nseslija
                    last edited by 5 Apr 2023, 12:19

                    @nseslija a reset is needed? Just removing the S+ app from the watch and then add it again does not solve the issue?
                    I was not aware that the S+ loop app does not work, I use it with my S9P often.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    N B 2 Replies Last reply 5 Apr 2023, 12:19 Reply Quote 0
                    • N Offline
                      nseslija Bronze Member @isazi
                      last edited by 5 Apr 2023, 12:19

                      @isazi I think that I tried without reset and it didn’t work…

                      Ambit 2S
                      Ambit 3 Peak
                      Suunto 9 baro
                      Suunto Vertical Ti Solar

                      1 Reply Last reply Reply Quote 1
                      • B Offline
                        Beepi @isazi
                        last edited by 5 Apr 2023, 13:39

                        @isazi I have tried it all: soft reset, hard reset, downgrading, removing-adding apps, but it’s always the same… I have the 9baro though…

                        N 1 Reply Last reply 5 Apr 2023, 14:08 Reply Quote 0
                        • N Offline
                          nseslija Bronze Member @Beepi
                          last edited by 5 Apr 2023, 14:08

                          @Beepi It worked for me…

                          Ambit 2S
                          Ambit 3 Peak
                          Suunto 9 baro
                          Suunto Vertical Ti Solar

                          B 1 Reply Last reply 6 Apr 2023, 07:35 Reply Quote 0
                          • B Offline
                            Beepi @nseslija
                            last edited by 6 Apr 2023, 07:35

                            @nseslija having to reset saggests that not the app is foulty but the integration of the app with some sport modes… I use it for example in connection with the sport mode for cross country skiing…

                            N 1 Reply Last reply 6 Apr 2023, 13:00 Reply Quote 0
                            • N Offline
                              nseslija Bronze Member @Beepi
                              last edited by 6 Apr 2023, 13:00

                              @Beepi I use it in custom cycling sport mode. I don’t think it is sport mode related, don’t sure… I noticed that it has stopped working after the SA update once …maybe just coincidence…

                              Ambit 2S
                              Ambit 3 Peak
                              Suunto 9 baro
                              Suunto Vertical Ti Solar

                              B 1 Reply Last reply 8 Apr 2023, 14:02 Reply Quote 0
                              • B Offline
                                Beepi @nseslija
                                last edited by 8 Apr 2023, 14:02

                                @nseslija bug was introduced with the software version 2.20.30… I had no problems before…

                                1 Reply Last reply Reply Quote 0
                                • L Offline
                                  lgranjon
                                  last edited by 9 Apr 2023, 08:26

                                  Hi
                                  This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
                                  Thanks

                                  I 1 Reply Last reply 9 Apr 2023, 13:02 Reply Quote 0
                                  • I Offline
                                    isazi Moderator @lgranjon
                                    last edited by 9 Apr 2023, 13:02

                                    @lgranjon yes this is for S9 and S9 baro.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 0
                                    • MdzOttM Offline
                                      MdzOtt
                                      last edited by 6 May 2023, 23:01

                                      Interestingly, I just got a notification of the upgrade (4 weeks after it was released!). I never had the problem, so I wasn’t looking for this fix. But it is interesting why suddenly the SA decided to notify me.

                                      S9 Baro
                                      SA on Android
                                      Ambit 3 Peak
                                      Ambit 2 Sapphire

                                      1 Reply Last reply Reply Quote 0
                                      • MdzOttM Offline
                                        MdzOtt
                                        last edited by 7 May 2023, 01:54

                                        Even more interesting is that after the hotfix was applied, the SuuntoLink forced me to reset the watch and I lost all the customisation I made so far (e.g. Sports Modes).
                                        This is yet another reason why SA should enable some sort of backup of the watch.

                                        S9 Baro
                                        SA on Android
                                        Ambit 3 Peak
                                        Ambit 2 Sapphire

                                        1 Reply Last reply Reply Quote 8
                                        • Nic PuiaN Offline
                                          Nic Puia
                                          last edited by Nic Puia 15 May 2023, 15:47

                                          Edit: Nvm. Got it from a different thread!

                                          Worst update ever! Screwed up my S9 so bad. Crashes during the activity and keeps resetting. Anyone have a link for the previous update to downgrade?

                                          W Vladan BabovicV 2 Replies Last reply 15 May 2023, 16:25 Reply Quote 0
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