Suunto Vertical: Bug Collection

[isazi]

@dombo apparently not, it is fine for me, but it is not for others.

[Freezer]

@isazi my Vertical Solar locks itself if left on the weather widget (running 2.25.48)

[surfboomerang]

@Freezer It looks like it is related to the position of the widgets.
I performed the following tests (positions are relative to the watch face):

• weather widget, 1 screen left from watch face -> doesn’t lock
• notification widget, 1 screen right -> doesn’t lock
• solar widget, 3 screens right -> locks watch
• moved solar widget to 1 screen right from the watch face -> doesn’t lock
• notification widget, now 2 screens right -> locks watch

[wmichi]

@isazi Unfortunately not. At the time when I saw it rebooting, my 3 year old son slept on me and I didn’t dare to move to get to my phone Next time.

[Brad_Olwin]

@Egika said in Suunto Vertical: Bug Collection:

@isazi it does not lock for me

Sorry @Egika it locks for me if I leave the solar face screen alone, I am with @isazi on this one for test firmware.

[lexterm77]

In activelook app on SV, battery status screen on a watch s+ shows only dash, It does work on S5P.

Same app on SV when navigation gets manually switched from route to breadcrumb, glasses get stuck at showing waypoint distance without changing, just stays frozen. When I turn off and on glasses, it resumes normal operation.

[Ivan De Rasis]

Buondì community, ho riscontrato che la bussola del mio SV deve essere sempre calibrata per aver le giuste coordinate? Succede anche a Voi???

[isazi]

@Ivan-De-Rasis penso che Suunto sia già a conoscenza di questo.

[Ivan De Rasis]

@isazi Grazie molte

[renton82]

I’m also experiencing some random reboot during widget scrolling.

[isazi]

@renton82 please send logs and PM me, that should not happen.

[lexterm77]

@renton82

Me too, I cannot reproduce it anymore.

[renton82]

@isazi Ok, did it!

[renton82]

My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

[Tieutieu]

@renton82 said in Suunto Vertical: Bug Collection:

My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

Did you tried soft reset and eventually hard reset ?

[EzioAuditore]

@renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

[renton82]

@Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

[EzioAuditore]

@renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

[renton82]

@Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

[isazi]

@renton82 the chat is in the app. You can contact support from there.