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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Ivan De RasisI Offline
      Ivan De Rasis @lexterm77
      last edited by

      Buondì community, ho riscontrato che la bussola del mio SV deve essere sempre calibrata per aver le giuste coordinate? Succede anche a Voi???

      Suunto 9 Baro
      Suunto Vertical

      isaziI 1 Reply Last reply Reply Quote 0
      • isaziI Online
        isazi Moderator @Ivan De Rasis
        last edited by

        @Ivan-De-Rasis penso che Suunto sia già a conoscenza di questo.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        Ivan De RasisI 1 Reply Last reply Reply Quote 0
        • Ivan De RasisI Offline
          Ivan De Rasis @isazi
          last edited by

          @isazi Grazie molte

          Suunto 9 Baro
          Suunto Vertical

          renton82R 1 Reply Last reply Reply Quote 0
          • renton82R Offline
            renton82 Platinum Member @Ivan De Rasis
            last edited by

            I’m also experiencing some random reboot during widget scrolling.

            isaziI lexterm77L 2 Replies Last reply Reply Quote 1
            • isaziI Online
              isazi Moderator @renton82
              last edited by

              @renton82 please send logs and PM me, that should not happen.

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              renton82R 1 Reply Last reply Reply Quote 0
              • lexterm77L Offline
                lexterm77 Bronze Member @renton82
                last edited by

                @renton82

                Me too, I cannot reproduce it anymore.

                1 Reply Last reply Reply Quote 0
                • renton82R Offline
                  renton82 Platinum Member @isazi
                  last edited by

                  @isazi Ok, did it!

                  renton82R 1 Reply Last reply Reply Quote 0
                  • renton82R Offline
                    renton82 Platinum Member @renton82
                    last edited by

                    My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                    TieutieuT EzioAuditoreE 2 Replies Last reply Reply Quote 0
                    • TieutieuT Online
                      Tieutieu Platinum Member @renton82
                      last edited by

                      @renton82 said in Suunto Vertical: Bug Collection:

                      My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                      Did you tried soft reset and eventually hard reset ?

                      Suunto’s devices at home :
                      Vertical titanium solar
                      Suunto Race S
                      S9pp titanium sand
                      Suunto Wing
                      S9B titanium Ambassador edition, A3P, X6

                      1 Reply Last reply Reply Quote 1
                      • EzioAuditoreE Offline
                        EzioAuditore Gold Members @renton82
                        last edited by EzioAuditore

                        @renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

                        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                        Suunto Wing

                        renton82R 1 Reply Last reply Reply Quote 0
                        • renton82R Offline
                          renton82 Platinum Member @EzioAuditore
                          last edited by

                          @Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

                          EzioAuditoreE 1 Reply Last reply Reply Quote 0
                          • EzioAuditoreE Offline
                            EzioAuditore Gold Members @renton82
                            last edited by

                            @renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

                            Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                            Suunto Wing

                            renton82R 1 Reply Last reply Reply Quote 0
                            • renton82R Offline
                              renton82 Platinum Member @EzioAuditore
                              last edited by renton82

                              @Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

                              isaziI 1 Reply Last reply Reply Quote 1
                              • isaziI Online
                                isazi Moderator @renton82
                                last edited by

                                @renton82 the chat is in the app. You can contact support from there.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                renton82R 1 Reply Last reply Reply Quote 0
                                • helgonet12H Offline
                                  helgonet12
                                  last edited by

                                  Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

                                  isaziI 1 Reply Last reply Reply Quote 1
                                  • isaziI Online
                                    isazi Moderator @helgonet12
                                    last edited by

                                    @helgonet12 you are talking about complications, not widgets, and this may change in the future with more watchface customization.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    helgonet12H 1 Reply Last reply Reply Quote 4
                                    • helgonet12H Offline
                                      helgonet12 @isazi
                                      last edited by

                                      @isazi yes I meant complications 😀. That would be great. Thanks.

                                      1 Reply Last reply Reply Quote 0
                                      • renton82R Offline
                                        renton82 Platinum Member @isazi
                                        last edited by

                                        @isazi i can’t contact chat from app, link doesn’t work

                                        isaziI 1 Reply Last reply Reply Quote 0
                                        • isaziI Online
                                          isazi Moderator @renton82
                                          last edited by isazi

                                          @renton82 you are right, I did not notice that support was not reachable from the app itself anymore.

                                          I went on Suunto’s website though, and in the support page there is a working chat. I was first in line when opened the chat.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          renton82R 1 Reply Last reply Reply Quote 1
                                          • renton82R Offline
                                            renton82 Platinum Member @isazi
                                            last edited by renton82

                                            @isazi have I to change location? Doesn’t work in Italy, “via chat” in not clickable. Could you send me a link? I can’t reach support

                                            sartoricS 1 Reply Last reply Reply Quote 0
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