Suunto Vertical: Bug Collection

[Ivan De Rasis]

@isazi Grazie molte

[renton82]

I’m also experiencing some random reboot during widget scrolling.

[isazi]

@renton82 please send logs and PM me, that should not happen.

[lexterm77]

@renton82

Me too, I cannot reproduce it anymore.

[renton82]

@isazi Ok, did it!

[renton82]

My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

[Tieutieu]

@renton82 said in Suunto Vertical: Bug Collection:

My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

Did you tried soft reset and eventually hard reset ?

[EzioAuditore]

@renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

[renton82]

@Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

[EzioAuditore]

@renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

[renton82]

@Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

[isazi]

@renton82 the chat is in the app. You can contact support from there.

[helgonet12]

Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

[isazi]

@helgonet12 you are talking about complications, not widgets, and this may change in the future with more watchface customization.

[helgonet12]

@isazi yes I meant complications . That would be great. Thanks.

[renton82]

@isazi i can’t contact chat from app, link doesn’t work

[isazi]

@renton82 you are right, I did not notice that support was not reachable from the app itself anymore.

I went on Suunto’s website though, and in the support page there is a working chat. I was first in line when opened the chat.

[renton82]

@isazi have I to change location? Doesn’t work in Italy, “via chat” in not clickable. Could you send me a link? I can’t reach support

[sartoric]

@renton82
Don’t you have the chat icon at the bottom ?
https://www.suunto.com/it-it/Supporto/

[deserthike20]

It’s possible a content blocker is keep the chat screen from popping up. I remember having to turn off my content blocker then the chat dialogue began to work normally. That was on an iPad.