Suunto Vertical: Bug Collection

[Tieutieu]

@renton82 said in Suunto Vertical: Bug Collection:

My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

Did you tried soft reset and eventually hard reset ?

[EzioAuditore]

@renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

[renton82]

@Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

[EzioAuditore]

@renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

[renton82]

@Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

[isazi]

@renton82 the chat is in the app. You can contact support from there.

[helgonet12]

Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

[isazi]

@helgonet12 you are talking about complications, not widgets, and this may change in the future with more watchface customization.

[helgonet12]

@isazi yes I meant complications . That would be great. Thanks.

[renton82]

@isazi i can’t contact chat from app, link doesn’t work

[isazi]

@renton82 you are right, I did not notice that support was not reachable from the app itself anymore.

I went on Suunto’s website though, and in the support page there is a working chat. I was first in line when opened the chat.

[renton82]

@isazi have I to change location? Doesn’t work in Italy, “via chat” in not clickable. Could you send me a link? I can’t reach support

[sartoric]

@renton82
Don’t you have the chat icon at the bottom ?
https://www.suunto.com/it-it/Supporto/

[deserthike20]

It’s possible a content blocker is keep the chat screen from popping up. I remember having to turn off my content blocker then the chat dialogue began to work normally. That was on an iPad.

[runomatic]

@Kurt68 @surfboomerang
I had a crash after 5 km today.
Suddenly i had the watchface instead the running screen.
The run was saved.

[lexterm77]

@runomatic

So far I had one reboot. I was scrolling trough all widgets admiring how good they look and all of the sudden at my surprise the weather and solar energy widgets appeared out of nowhere, then my watch rebooted. Since then I was running and using without problem aside from calorie counting below basal and recovery hours being stuck for the rest of the day all is good. Some s+ apps are not working same as on S9P S9PP and S5P, like active look.

[Luís Pinto]

Hi everyone!

Anyone knows why Suunto Vertical don’t have these watchfaces?

[lexterm77]

@Luís-Pinto

I remember reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

[Luís Pinto]

@lexterm77 said in Suunto Vertical: Bug Collection:

reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

ah ok, thanks!

[Jacob Fisher]

I have had two crashes as well. Thankfully the workouts both saved, but the second one did not record elevation gain. It did record a GPS track and my altitude is on there, but I have 0 for elevation on the app and no saved auto laps. The first crash was this past Friday after recording for a little over 6 hours. The second one was today after recording for only an hour and a half.