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Suunto Vertical: Bug Collection

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  • R Offline
    renton82 Platinum Member @isazi
    last edited by renton82 24 May 2023, 13:17

    @isazi have I to change location? Doesn’t work in Italy, “via chat” in not clickable. Could you send me a link? I can’t reach support

    S 1 Reply Last reply 24 May 2023, 15:21 Reply Quote 0
    • S Offline
      sartoric Moderator @renton82
      last edited by sartoric 24 May 2023, 15:21

      @renton82
      Don’t you have the chat icon at the bottom ?
      https://www.suunto.com/it-it/Supporto/

      Schermata 2023-05-24 alle 17.22.15.png

      SVTS - 2.40.38
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      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
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      1 Reply Last reply Reply Quote 0
      • D Offline
        deserthike20 Bronze Member
        last edited by 24 May 2023, 15:30

        It’s possible a content blocker is keep the chat screen from popping up. I remember having to turn off my content blocker then the chat dialogue began to work normally. That was on an iPad.

        Suunto 9 Peak Pro
        Suunto Vertical

        1 Reply Last reply Reply Quote 1
        • R Offline
          runomatic Silver Members @Kurt68
          last edited by 24 May 2023, 16:07

          @Kurt68 @surfboomerang
          I had a crash after 5 km today.
          Suddenly i had the watchface instead the running screen.
          The run was saved.

          https://runomatic.de
          SUUNTO VERTICAL Titanium Solar Black (2.40.38)
          SUUNTO WING Black
          SUUNTO App (iOS)

          L K 2 Replies Last reply 24 May 2023, 16:21 Reply Quote 1
          • L Offline
            lexterm77 Bronze Member @runomatic
            last edited by 24 May 2023, 16:21

            @runomatic

            So far I had one reboot. I was scrolling trough all widgets admiring how good they look and all of the sudden at my surprise the weather and solar energy widgets appeared out of nowhere, then my watch rebooted. Since then I was running and using without problem aside from calorie counting below basal and recovery hours being stuck for the rest of the day all is good. Some s+ apps are not working same as on S9P S9PP and S5P, like active look.

            1 Reply Last reply Reply Quote 0
            • L Offline
              Luís Pinto Platinum Member @trailcafe
              last edited by 24 May 2023, 16:21

              Hi everyone!

              Anyone knows why Suunto Vertical don’t have these watchfaces?

              transferir.png transferir (1).png

              SR
              Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

              L 1 Reply Last reply 24 May 2023, 16:24 Reply Quote 0
              • L Offline
                lexterm77 Bronze Member @Luís Pinto
                last edited by 24 May 2023, 16:24

                @Luís-Pinto

                I remember reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

                L 1 Reply Last reply 24 May 2023, 16:24 Reply Quote 0
                • L Offline
                  Luís Pinto Platinum Member @lexterm77
                  last edited by 24 May 2023, 16:24

                  @lexterm77 said in Suunto Vertical: Bug Collection:

                  reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

                  ah ok, thanks!

                  SR
                  Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

                  1 Reply Last reply Reply Quote 0
                  • J Offline
                    Jacob Fisher
                    last edited by 24 May 2023, 17:11

                    I have had two crashes as well. Thankfully the workouts both saved, but the second one did not record elevation gain. It did record a GPS track and my altitude is on there, but I have 0 for elevation on the app and no saved auto laps. The first crash was this past Friday after recording for a little over 6 hours. The second one was today after recording for only an hour and a half.

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      Stanger @plopes73
                      last edited by 24 May 2023, 17:47

                      @pedromslopess @isazi
                      looks like it only has problems when backlight is on while i put the watch on the charger. Because after i put the backlight option “off” it worked. Don´t know why…

                      1 Reply Last reply Reply Quote 0
                      • F Offline
                        fluca Silver Members @isazi
                        last edited by 24 May 2023, 17:50

                        @isazi I confirm for Vertical. S9PP works ok for me since the beginning

                        R 1 Reply Last reply 24 May 2023, 18:31 Reply Quote 0
                        • R Offline
                          renton82 Platinum Member @fluca
                          last edited by 24 May 2023, 18:31

                          How can i unpair old Vertical from suunto app since I can’t no longer power on it?

                          T 1 Reply Last reply 24 May 2023, 18:37 Reply Quote 0
                          • T Offline
                            Tieutieu Platinum Member @renton82
                            last edited by 24 May 2023, 18:37

                            @renton82 said in Suunto Vertical: Bug Collection:

                            How can i unpair old Vertical from suunto app since I can’t no longer power on it?

                            I would uninstall the app and then install it again

                            Suunto’s devices at home :
                            Vertical titanium solar
                            Suunto Race S
                            S9pp titanium sand
                            Suunto Wing
                            S9B titanium Ambassador edition, A3P, X6

                            R 1 Reply Last reply 24 May 2023, 20:11 Reply Quote 0
                            • R Offline
                              renton82 Platinum Member @Tieutieu
                              last edited by 24 May 2023, 20:11

                              @Tieutieu found a workaround also, disconnected from Bluetooth devices list

                              1 Reply Last reply Reply Quote 1
                              • R Offline
                                renton82 Platinum Member
                                last edited by 25 May 2023, 08:40

                                I noticed that if i create a custom sport mode for open water swimming, and i use “swim distance” it remains always to 0 even if “swim lap distance” increase normally. If i use generic “distance”, it works, but distance is displayed in km instead of meters, someone can confirm?

                                I 1 Reply Last reply 25 May 2023, 10:44 Reply Quote 0
                                • I Offline
                                  isazi Moderator @renton82
                                  last edited by 25 May 2023, 10:44

                                  @renton82 I believe that swim distance is the non GPS one (pool length multiplied by the times you stop). Openwater swim uses the normal GPS distance.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  R 1 Reply Last reply 25 May 2023, 14:05 Reply Quote 1
                                  • K Offline
                                    Kurt68 @runomatic
                                    last edited by 25 May 2023, 11:11

                                    @runomatic I’ve only had one crash so far 🙏

                                    R 1 Reply Last reply 25 May 2023, 11:14 Reply Quote 0
                                    • R Offline
                                      runomatic Silver Members @Kurt68
                                      last edited by 25 May 2023, 11:14

                                      @Kurt68 Did you contact the support about this?

                                      https://runomatic.de
                                      SUUNTO VERTICAL Titanium Solar Black (2.40.38)
                                      SUUNTO WING Black
                                      SUUNTO App (iOS)

                                      K 1 Reply Last reply 25 May 2023, 11:26 Reply Quote 0
                                      • K Offline
                                        Kurt68 @runomatic
                                        last edited by 25 May 2023, 11:26

                                        @runomatic Yes, I also sent the log file. But have no feedback.

                                        I 1 Reply Last reply 25 May 2023, 12:55 Reply Quote 0
                                        • I Offline
                                          isazi Moderator @Kurt68
                                          last edited by 25 May 2023, 12:55

                                          @Kurt68 did you send logs and communicated this to support, or just sent logs?

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          R K 2 Replies Last reply 25 May 2023, 12:59 Reply Quote 0
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