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Suunto Vertical: Bug Collection

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  • L Offline
    Luís Pinto Platinum Member @lexterm77
    last edited by 24 May 2023, 16:24

    @lexterm77 said in Suunto Vertical: Bug Collection:

    reading on this forum that new hardware had some issues with these watch faces, it is also missing from s9pp.

    ah ok, thanks!

    SR
    Site (gr7vel spin): https://youtube.com/channel/UCfHM0mXWS8S61h70Rzj9mfA

    1 Reply Last reply Reply Quote 0
    • J Offline
      Jacob Fisher
      last edited by 24 May 2023, 17:11

      I have had two crashes as well. Thankfully the workouts both saved, but the second one did not record elevation gain. It did record a GPS track and my altitude is on there, but I have 0 for elevation on the app and no saved auto laps. The first crash was this past Friday after recording for a little over 6 hours. The second one was today after recording for only an hour and a half.

      1 Reply Last reply Reply Quote 0
      • S Offline
        Stanger @plopes73
        last edited by 24 May 2023, 17:47

        @pedromslopess @isazi
        looks like it only has problems when backlight is on while i put the watch on the charger. Because after i put the backlight option “off” it worked. Don´t know why…

        1 Reply Last reply Reply Quote 0
        • F Offline
          fluca Silver Members @isazi
          last edited by 24 May 2023, 17:50

          @isazi I confirm for Vertical. S9PP works ok for me since the beginning

          R 1 Reply Last reply 24 May 2023, 18:31 Reply Quote 0
          • R Offline
            renton82 Platinum Member @fluca
            last edited by 24 May 2023, 18:31

            How can i unpair old Vertical from suunto app since I can’t no longer power on it?

            T 1 Reply Last reply 24 May 2023, 18:37 Reply Quote 0
            • T Online
              Tieutieu Platinum Member @renton82
              last edited by 24 May 2023, 18:37

              @renton82 said in Suunto Vertical: Bug Collection:

              How can i unpair old Vertical from suunto app since I can’t no longer power on it?

              I would uninstall the app and then install it again

              Suunto’s devices at home :
              Vertical titanium solar
              Suunto Race S
              S9pp titanium sand
              Suunto Wing
              S9B titanium Ambassador edition, A3P, X6

              R 1 Reply Last reply 24 May 2023, 20:11 Reply Quote 0
              • R Offline
                renton82 Platinum Member @Tieutieu
                last edited by 24 May 2023, 20:11

                @Tieutieu found a workaround also, disconnected from Bluetooth devices list

                1 Reply Last reply Reply Quote 1
                • R Offline
                  renton82 Platinum Member
                  last edited by 25 May 2023, 08:40

                  I noticed that if i create a custom sport mode for open water swimming, and i use “swim distance” it remains always to 0 even if “swim lap distance” increase normally. If i use generic “distance”, it works, but distance is displayed in km instead of meters, someone can confirm?

                  I 1 Reply Last reply 25 May 2023, 10:44 Reply Quote 0
                  • I Offline
                    isazi Moderator @renton82
                    last edited by 25 May 2023, 10:44

                    @renton82 I believe that swim distance is the non GPS one (pool length multiplied by the times you stop). Openwater swim uses the normal GPS distance.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    R 1 Reply Last reply 25 May 2023, 14:05 Reply Quote 1
                    • K Offline
                      Kurt68 @runomatic
                      last edited by 25 May 2023, 11:11

                      @runomatic I’ve only had one crash so far 🙏

                      R 1 Reply Last reply 25 May 2023, 11:14 Reply Quote 0
                      • R Offline
                        runomatic Silver Members @Kurt68
                        last edited by 25 May 2023, 11:14

                        @Kurt68 Did you contact the support about this?

                        https://runomatic.de
                        SUUNTO VERTICAL Titanium Solar Black (2.40.44)
                        SUUNTO WING Black
                        SUUNTO App (iOS)

                        K 1 Reply Last reply 25 May 2023, 11:26 Reply Quote 0
                        • K Offline
                          Kurt68 @runomatic
                          last edited by 25 May 2023, 11:26

                          @runomatic Yes, I also sent the log file. But have no feedback.

                          I 1 Reply Last reply 25 May 2023, 12:55 Reply Quote 0
                          • I Offline
                            isazi Moderator @Kurt68
                            last edited by 25 May 2023, 12:55

                            @Kurt68 did you send logs and communicated this to support, or just sent logs?

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            R K 2 Replies Last reply 25 May 2023, 12:59 Reply Quote 0
                            • R Offline
                              runomatic Silver Members @isazi
                              last edited by 25 May 2023, 12:59

                              @isazi How can i send this logfiles? Can i take a look at these files by myself?

                              https://runomatic.de
                              SUUNTO VERTICAL Titanium Solar Black (2.40.44)
                              SUUNTO WING Black
                              SUUNTO App (iOS)

                              I 1 Reply Last reply 25 May 2023, 13:03 Reply Quote 0
                              • I Offline
                                isazi Moderator @runomatic
                                last edited by 25 May 2023, 13:03

                                @runomatic there is a button in Suunto App (in Android go to the watch icon, then the three dots on top and send logs to Suunto). They are sent directly to Suunto’s cloud, I do not think there is a way for you to access them.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                R 1 Reply Last reply 25 May 2023, 13:10 Reply Quote 0
                                • R Offline
                                  runomatic Silver Members @isazi
                                  last edited by 25 May 2023, 13:10

                                  @isazi Hmm, i can’t find any button at the iOS Version.

                                  https://runomatic.de
                                  SUUNTO VERTICAL Titanium Solar Black (2.40.44)
                                  SUUNTO WING Black
                                  SUUNTO App (iOS)

                                  E 1 Reply Last reply 25 May 2023, 13:16 Reply Quote 0
                                  • E Offline
                                    Egika Platinum Member @runomatic
                                    last edited by 25 May 2023, 13:16

                                    @runomatic in iOS it is at the bottom of user profile tab

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

                                    R 1 Reply Last reply 25 May 2023, 13:20 Reply Quote 1
                                    • R Offline
                                      runomatic Silver Members @Egika
                                      last edited by 25 May 2023, 13:20

                                      @Egika Thanks. Never have looked there… 🙂

                                      https://runomatic.de
                                      SUUNTO VERTICAL Titanium Solar Black (2.40.44)
                                      SUUNTO WING Black
                                      SUUNTO App (iOS)

                                      I 1 Reply Last reply 25 May 2023, 13:57 Reply Quote 0
                                      • I Offline
                                        isazi Moderator @runomatic
                                        last edited by 25 May 2023, 13:57

                                        @runomatic be aware, just sending logs to Suunto does not help much (or at all), because no one looks at them. You send logs when support asks you to do it, or in some cases some people here help forwarding your logs to Suunto when filling a bug report.

                                        Watch: Suunto Vertical Ti

                                        Blog: isazi's home

                                        R 1 Reply Last reply 25 May 2023, 14:15 Reply Quote 2
                                        • R Offline
                                          renton82 Platinum Member @isazi
                                          last edited by 25 May 2023, 14:05

                                          @isazi said in Suunto Vertical: Bug Collection:

                                          @renton82 I believe that swim distance is the non GPS one (pool length multiplied by the times you stop). Openwater swim uses the normal GPS distance.

                                          Ok, how can i display total distance in meter than?

                                          E 1 Reply Last reply 16 Jun 2023, 12:23 Reply Quote 0
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