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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • TieutieuT Offline
      Tieutieu Platinum Member @Kramble
      last edited by

      @Kramble said in Suunto Vertical: Bug Collection:

      @runomatic said in Suunto Vertical: Bug Collection:

      Turn by turn navigation with imported GPX Tracks (via STRAVA) doesn’t work. Anybody else with this problem?

      Yes it’s the same on my S9 peak.

      Turn by turn only works with routes made with SA or komoot

      Suunto’s devices at home :
      Vertical titanium solar
      Suunto Race S
      S9pp titanium sand
      Suunto Wing
      S9B titanium Ambassador edition, A3P, X6

      1 Reply Last reply Reply Quote 2
      • Jacob FisherJ Offline
        Jacob Fisher
        last edited by

        Adding another bug related to my previous bug of the watch crashing causing a soft reset of the watch. While starting a standard run, the vertical got stuck on the loading screen and was unable to start the run without soft resetting the watch again. I checked and the watch is up to date

        1 Reply Last reply Reply Quote 0
        • Brad_OlwinB Offline
          Brad_Olwin Moderator @jjpaz
          last edited by Brad_Olwin

          @jjpaz said in Suunto Vertical: Bug Collection:

          @gone-troppo There are several “minor” bugs that need to be corrected.
          In my case:

          • Initial setup required 2 soft reset to be able to configure intensity zones.
          • Several S+ Apps doesn’t work as expected and doesn’t offer reliable data (and data offered is very different as data in the Apps and watch)
          • Recovery and resources doesn’t work, is reported to Suunto also.
          • Random reboots during activity: it happened to me one time this weekend, testing maps. When moving map in the screen watch during a “walking” activity suddenly rebooted. And it was only “10 days old”, not an old and overloaded watch.
          • Random reboots when switching widgets: some people have suffered this, is not my case.

          So, many of the problems are “minor” or not very important but the problem with the random reboots is very very important because if that issue becomes recurrent the watch becomes unstable and unreliable and it seems that are not isolated cases.

          I hope that this initial software is an “advanced Beta version” and a more pulished software is coming and the unreliability problems will be solved.

          These "bugs are not happening to all and that makes them a bit more complicated.

          1. I have not had the HR zone issue with the production firmware at all on 2 different Vertical watches set up from factory settings.
          2. All the S+ apps I have tested worked under the conditions I tested them, which are not working for you?
          3. Recovery and resources are working well for me and match other Suunto watches and generally match other brands as well. These are quite dependent on how the user sets them up.
            1. I have not had a random reboot during activity or moving/deleting/adding Widgets.

          So, I am not saying you are not having these issues but wanted to make you aware that during testing these either did not occur or are rare even among the testers. So, it may take some time to get to the root of the issue. It is likely partly due to how you have the watch set up and how you are using it. I am sorry this is happening to you as it should not be but hopefully will be corrected quickly.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          jjpazJ 1 Reply Last reply Reply Quote 5
          • jjpazJ Offline
            jjpaz Bronze Member @Brad_Olwin
            last edited by

            @Brad_Olwin Yes, clearly issues are not happening to all, I’m only talking about my experience.

            The problem when setting intensity zones: just out of the box and after upgrading was impossible to set up rythm and power zones3. No problem with HR zones.

            S+ not working for me: TP Heart Rate (TSS) and Strava Relative Effort. Data that SuuntoApp show are very very different to data calculated by watch, SuuntoApp, TrainingPeaks and Strava. So those SuuntoApps are using different source data to calculate and are not useful, no reliable data.

            Recovery: after a workout the watch calculates a recovery time, OK. If you check periodically the Recovery time widget you can verify that it’s frozen and doesn’t change although my recovery and resources are going up. In previous watches that time is going down to reach 0 after severas hours. And if you save another workout with recovery time “active” the new recovery time erases the old and the loop start again. Or, in my case, you save a light session, like yoga or pilates, directly puts 0 en recovery time. A bit random.

            Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

            gone troppoG 1 Reply Last reply Reply Quote 0
            • gone troppoG Offline
              gone troppo Bronze Member @jjpaz
              last edited by

              Question please if someone could help I don’t know if it’s a bug or glitch but. I have created several custom sport modes. When I select a sports mode it takes me to the screen where I can change battery settings etc. anyway when I go into battery it defaults to “custom” which is dual band. I want to change it to endurance so I click that and click select but when I go to the sport it hasn’t changed and is still on custom dual band?? The only work around I found was to actually start the activity immediately pause It and then change it to endurance there that seems to work? Is this a known issue?

              Side note I managed to get he 0% resources error others have mentioned here. I woke up with 72% did an easy zone 1 excercise and after uploading activity it now shows resources 0%

              gone troppoG 1 Reply Last reply Reply Quote 0
              • gone troppoG Offline
                gone troppo Bronze Member @gone troppo
                last edited by

                Never mind the above I worked out the problem after selecting the different battery mode I was pressing the middle button which was going back and then I was re selecting the activity and this would then default back to custom battery. Once you choose the battery mode you want you press upper right button to select and then you press it again until you get to start and then it will use the battery mode you chose. Sorry this might have been stupid to most but I couldn’t work it out so someone else may have the same problem and read this. User error

                The resource going to 0% is still a legit issue though that happened today though.

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                • Mitch9M Offline
                  Mitch9
                  last edited by

                  I got my first annoying bug:

                  While hiking with a route activated, I got a notification with vibration that I’m not on track. So far so good, but the vibration didn’t stop for a long time. I tried different things (pause, resume, deactivate route…) but the vibration continues except for some little breaks.

                  Maybe a unknown massage feature? 😁

                  Couldn’t sent logs but next time (Hopefully this will never happen again!).

                  Watch: Suunto Vertical Titanium Solar (Sand)
                  SA: Android (beta)
                  HRS: Polar H10

                  1 Reply Last reply Reply Quote 1
                  • Mitch9M Offline
                    Mitch9
                    last edited by

                    Screenshot_20230531_083415_Suunto~2.png

                    The illustration of the region Lower Franconia is not correct.

                    Watch: Suunto Vertical Titanium Solar (Sand)
                    SA: Android (beta)
                    HRS: Polar H10

                    1 Reply Last reply Reply Quote 0
                    • SuperFlo75S Offline
                      SuperFlo75 Silver Members Bronze Member
                      last edited by

                      Crazy, on my phone it is correct… 🙈
                      IMG_9721.png

                      Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                      Suunto Wing
                      Suunto 9 Peak Pro Titanium (owns my wife now)
                      Suunto Spartan Ultra
                      SA iOS 2.43.0 (18473)
                      Instagram @superflo75

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                      • helgonet12H Online
                        helgonet12
                        last edited by

                        Hi! I turned off my Blood Oxygen under sleep. But it shows up in Suunto App? I double checked that it really was turned off and it was. Is there any other place I need to turn it off or is this a bug?

                        Dimitrios KanellopoulosD 1 Reply Last reply Reply Quote 1
                        • Dimitrios KanellopoulosD Offline
                          Dimitrios Kanellopoulos Community Manager @helgonet12
                          last edited by

                          @helgonet12 said in Suunto Vertical: Bug Collection:

                          Hi! I turned off my Blood Oxygen under sleep. But it shows up in Suunto App? I double checked that it really was turned off and it was. Is there any other place I need to turn it off or is this a bug?

                          reported this

                          Community Manager / Admin @Suunto
                          Creator of Quantified-Self.io
                          youtube.com/c/dimitrioskanellopoulos
                          https://instagram.com/dimitrioskanellopoulos
                          https://www.strava.com/athletes/7586105

                          D 1 Reply Last reply Reply Quote 1
                          • jjpazJ Offline
                            jjpaz Bronze Member
                            last edited by jjpaz

                            About recovery widget:

                            Yesterday I finished my training at 19:00, watch showed 17h in recovery time. So recovery time should be decreasing gradually until 12:00 on next day.

                            Just before going to bed (22:30) I watched the widget and it showed the same 17h for recovery time.

                            This morning (7:00) watch showed 11h in recovery time (-6h).

                            Now (12:35) the watch is still showing the same 11h in recovery time.
                            This is not the behavior in previous watches (S9B and S9P that I have) and I can assume that it’s going to show 11h until this afternoon when I’ll save another training and replace the recovery time.

                            20230531_122949.jpg

                            Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                            jjpazJ D 2 Replies Last reply Reply Quote 0
                            • jjpazJ Offline
                              jjpaz Bronze Member @jjpaz
                              last edited by

                              @jjpaz auto update:

                              13:30 --> Recovery time 11h.

                              14:00 --> Recovery time is now 0h. So, has decreased from 11h to 0h instantly.

                              Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                              isaziI 1 Reply Last reply Reply Quote 0
                              • isaziI Online
                                isazi Moderator @jjpaz
                                last edited by

                                @jjpaz recovery time is not working properly, it has been reported already and will be fixed in the future.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                jjpazJ 1 Reply Last reply Reply Quote 3
                                • jjpazJ Offline
                                  jjpaz Bronze Member @isazi
                                  last edited by

                                  @isazi Perfect, thanks!!

                                  Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                  1 Reply Last reply Reply Quote 0
                                  • D Online
                                    dombo Bronze Member @Dimitrios Kanellopoulos
                                    last edited by

                                    @Dimitrios-Kanellopoulos by the way, how is it with Blood Oxygen reporting? I got for every night 100% even I saw in the morning last measure was lower and also I noticed over nights that it was around 96%.

                                    EgikaE 1 Reply Last reply Reply Quote 0
                                    • mikekoski490M Offline
                                      mikekoski490 Bronze Member
                                      last edited by

                                      My Suunto App (android) just updated. I usually get this when a new device or update to device is coming soon?

                                      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                      Current: Suunto Race Ti

                                      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                      Suunto App running on Google Pixel 8/Android 14

                                      TieutieuT 1 Reply Last reply Reply Quote -1
                                      • TieutieuT Offline
                                        Tieutieu Platinum Member @mikekoski490
                                        last edited by Tieutieu

                                        @mikekoski490 said in Suunto Vertical: Bug Collection:

                                        My Suunto App (android) just updated. I usually get this when a new device or update to device is coming soon?

                                        SA updates are more frequent than watches updates.
                                        SA update doesn’t mean a watch update is coming.
                                        There is (almost) always a SA update before a watch update is coming.

                                        Suunto’s devices at home :
                                        Vertical titanium solar
                                        Suunto Race S
                                        S9pp titanium sand
                                        Suunto Wing
                                        S9B titanium Ambassador edition, A3P, X6

                                        1 Reply Last reply Reply Quote 1
                                        • EgikaE Offline
                                          Egika Platinum Member @dombo
                                          last edited by

                                          @dombo said in Suunto Vertical: Bug Collection:

                                          @Dimitrios-Kanellopoulos by the way, how is it with Blood Oxygen reporting? I got for every night 100% even I saw in the morning last measure was lower and also I noticed over nights that it was around 96%.

                                          Blood Oxygen is reported in the morning as a maximum value of some samples over night.

                                          t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                          Race S All Black - TI Canary - Titanium Courtney

                                          EzioAuditoreE 1 Reply Last reply Reply Quote 1
                                          • EzioAuditoreE Online
                                            EzioAuditore Gold Members @Egika
                                            last edited by EzioAuditore

                                            @Egika This is exactly what I imagined and always wanted to ask but never did 🙂 Thanks

                                            Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                                            Suunto Wing

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