Suunto Vertical: Bug Collection

Brad_Olwin · 30 May 2023, 18:29

@jjpaz said in Suunto Vertical: Bug Collection:

@gone-troppo There are several “minor” bugs that need to be corrected.
In my case:

Initial setup required 2 soft reset to be able to configure intensity zones.

Several S+ Apps doesn’t work as expected and doesn’t offer reliable data (and data offered is very different as data in the Apps and watch)

Recovery and resources doesn’t work, is reported to Suunto also.

Random reboots during activity: it happened to me one time this weekend, testing maps. When moving map in the screen watch during a “walking” activity suddenly rebooted. And it was only “10 days old”, not an old and overloaded watch.

Random reboots when switching widgets: some people have suffered this, is not my case.

So, many of the problems are “minor” or not very important but the problem with the random reboots is very very important because if that issue becomes recurrent the watch becomes unstable and unreliable and it seems that are not isolated cases.

I hope that this initial software is an “advanced Beta version” and a more pulished software is coming and the unreliability problems will be solved.

These "bugs are not happening to all and that makes them a bit more complicated.

I have not had the HR zone issue with the production firmware at all on 2 different Vertical watches set up from factory settings.
All the S+ apps I have tested worked under the conditions I tested them, which are not working for you?
Recovery and resources are working well for me and match other Suunto watches and generally match other brands as well. These are quite dependent on how the user sets them up.
1. I have not had a random reboot during activity or moving/deleting/adding Widgets.

So, I am not saying you are not having these issues but wanted to make you aware that during testing these either did not occur or are rare even among the testers. So, it may take some time to get to the root of the issue. It is likely partly due to how you have the watch set up and how you are using it. I am sorry this is happening to you as it should not be but hopefully will be corrected quickly.

jjpaz · 30 May 2023, 19:22

@Brad_Olwin Yes, clearly issues are not happening to all, I’m only talking about my experience.

The problem when setting intensity zones: just out of the box and after upgrading was impossible to set up rythm and power zones3. No problem with HR zones.

S+ not working for me: TP Heart Rate (TSS) and Strava Relative Effort. Data that SuuntoApp show are very very different to data calculated by watch, SuuntoApp, TrainingPeaks and Strava. So those SuuntoApps are using different source data to calculate and are not useful, no reliable data.

Recovery: after a workout the watch calculates a recovery time, OK. If you check periodically the Recovery time widget you can verify that it’s frozen and doesn’t change although my recovery and resources are going up. In previous watches that time is going down to reach 0 after severas hours. And if you save another workout with recovery time “active” the new recovery time erases the old and the loop start again. Or, in my case, you save a light session, like yoga or pilates, directly puts 0 en recovery time. A bit random.

gone troppo · 30 May 2023, 22:41

Question please if someone could help I don’t know if it’s a bug or glitch but. I have created several custom sport modes. When I select a sports mode it takes me to the screen where I can change battery settings etc. anyway when I go into battery it defaults to “custom” which is dual band. I want to change it to endurance so I click that and click select but when I go to the sport it hasn’t changed and is still on custom dual band?? The only work around I found was to actually start the activity immediately pause It and then change it to endurance there that seems to work? Is this a known issue?

Side note I managed to get he 0% resources error others have mentioned here. I woke up with 72% did an easy zone 1 excercise and after uploading activity it now shows resources 0%

gone troppo · 31 May 2023, 05:04

Never mind the above I worked out the problem after selecting the different battery mode I was pressing the middle button which was going back and then I was re selecting the activity and this would then default back to custom battery. Once you choose the battery mode you want you press upper right button to select and then you press it again until you get to start and then it will use the battery mode you chose. Sorry this might have been stupid to most but I couldn’t work it out so someone else may have the same problem and read this. User error

The resource going to 0% is still a legit issue though that happened today though.

Mitch9 · 31 May 2023, 06:29

I got my first annoying bug:

While hiking with a route activated, I got a notification with vibration that I’m not on track. So far so good, but the vibration didn’t stop for a long time. I tried different things (pause, resume, deactivate route…) but the vibration continues except for some little breaks.

Maybe a unknown massage feature?

Couldn’t sent logs but next time (Hopefully this will never happen again!).

Mitch9 · 31 May 2023, 06:42

The illustration of the region Lower Franconia is not correct.

SuperFlo75 · 31 May 2023, 06:45

Crazy, on my phone it is correct…

helgonet12 · 31 May 2023, 09:36

Hi! I turned off my Blood Oxygen under sleep. But it shows up in Suunto App? I double checked that it really was turned off and it was. Is there any other place I need to turn it off or is this a bug?

Dimitrios Kanellopoulos · 31 May 2023, 10:36

@helgonet12 said in Suunto Vertical: Bug Collection:

Hi! I turned off my Blood Oxygen under sleep. But it shows up in Suunto App? I double checked that it really was turned off and it was. Is there any other place I need to turn it off or is this a bug?

reported this

jjpaz · 31 May 2023, 10:38

About recovery widget:

Yesterday I finished my training at 19:00, watch showed 17h in recovery time. So recovery time should be decreasing gradually until 12:00 on next day.

Just before going to bed (22:30) I watched the widget and it showed the same 17h for recovery time.

This morning (7:00) watch showed 11h in recovery time (-6h).

Now (12:35) the watch is still showing the same 11h in recovery time.
This is not the behavior in previous watches (S9B and S9P that I have) and I can assume that it’s going to show 11h until this afternoon when I’ll save another training and replace the recovery time.

jjpaz · 31 May 2023, 12:08

@jjpaz auto update:

13:30 --> Recovery time 11h.

14:00 --> Recovery time is now 0h. So, has decreased from 11h to 0h instantly.

isazi · 31 May 2023, 12:14

@jjpaz recovery time is not working properly, it has been reported already and will be fixed in the future.

jjpaz · 31 May 2023, 12:29

@isazi Perfect, thanks!!

dombo · 31 May 2023, 12:43

@Dimitrios-Kanellopoulos by the way, how is it with Blood Oxygen reporting? I got for every night 100% even I saw in the morning last measure was lower and also I noticed over nights that it was around 96%.

mikekoski490 · 31 May 2023, 14:00

My Suunto App (android) just updated. I usually get this when a new device or update to device is coming soon?

Tieutieu · 31 May 2023, 14:02

@mikekoski490 said in Suunto Vertical: Bug Collection:

My Suunto App (android) just updated. I usually get this when a new device or update to device is coming soon?

SA updates are more frequent than watches updates.
SA update doesn’t mean a watch update is coming.
There is (almost) always a SA update before a watch update is coming.

Egika · 31 May 2023, 14:02

@dombo said in Suunto Vertical: Bug Collection:

@Dimitrios-Kanellopoulos by the way, how is it with Blood Oxygen reporting? I got for every night 100% even I saw in the morning last measure was lower and also I noticed over nights that it was around 96%.

Blood Oxygen is reported in the morning as a maximum value of some samples over night.

EzioAuditore · 31 May 2023, 14:05

@Egika This is exactly what I imagined and always wanted to ask but never did Thanks

Honza · 1 Jun 2023, 07:17

Sometimes during an activity I’m unable to move/pan the map using my finger. (Using the buttons works). But sometimes it works just fine.

Did anyone else notice this issue? Is that a bug or might I be doing something wrong? I did not notice anything that might be causing this and did not change any settings.

surfboomerang · 1 Jun 2023, 07:17

@Jan-Červinka Yes, I noticed it once.
I had touch activated for an activity but during the start I was unable to pan the map. Also on other screens touch doesn’t seem to work.
I disabled touch in the custom battery mode during the activity and re-enabled it again but it still wasn’t working. It started to work when I changed the touch option to “Map only” and kept working when I switched touch to “On” again.

After the activity I tried to reproduce the issue, but I couldn’t. Touch was set to “On” in the custom battery mode and it was working fine when I started the new activity.