Suunto Vertical: Bug Collection

surfboomerang

@wmichi Wild guess… could it be that the 24/7hr, resources or sleep settings could be the cause of the random reboots?

I don’t have those settings enabled on my watch

Tieutieu

@wmichi said in Suunto Vertical: Bug Collection:

Initially I really liked this watch. Great battery life, good screen, very good mapping… But the frustration level rises. I got used to the dysfunctional resources over the years (sudden drops, reset on watch restart or charging the watch). But multiple restarts a week (nearly every day) in simple watch mode and today a restart during an activity… That’s a no go.

This watch is simply not reliable. Maybe I have a faulty unit, I don’t know. I hope for Suunto that this is not a general problem.

Are you talking about the new Suunto Vertical or the old Ambit Vertical ??

A Former User

@Tieutieu that’s exactly same restart problem that my friend has , which I spoke about in lounge sub forum. Perhaps setting config like you said , which I hope is resolved soon by suunto

wmichi

@surfboomerang I have 24/7 HR and sleep tracking on. Maybe, who knows.

wmichi

@Tieutieu the new Suunto Vertical

renton82

I have had many reboots with my previous unit that now i sent back because it was dead. This new unit has never had a single reboot.

wmichi

@renton82 Interesting. Did you also have problems with the touchscreen? Sometimes my touchscreen isn’t responding. And at other times, it never deactivates. Normally it gets deactivated when you don’t use the watch und you have to press a button to wake it up. Mine keeps responding, even though backlight turns correctly off.

renton82

@wmichi I hadn’t so much time to test it, however i don’t remember any problem with touchscreen.

cosme.costa

@wmichi said in Suunto Vertical: Bug Collection:

@renton82 Interesting. Did you also have problems with the touchscreen? Sometimes my touchscreen isn’t responding. And at other times, it never deactivates. Normally it gets deactivated when you don’t use the watch und you have to press a button to wake it up. Mine keeps responding, even though backlight turns correctly off.

I do not have a SV but with your simpthoms I would have performed a hard reset and if the issues continue I would have contacted support, it is pretty clear to me that your unit is faulty.

Tieutieu

@wmichi said in Suunto Vertical: Bug Collection:

@Tieutieu the new Suunto Vertical
@surfboomerang I have 24/7 HR and sleep tracking on. Maybe, who knows.

OK. I also have 24/7 HR and sleep tracking on.
Been using it intensivly since it was released mid-may. The only thing I don’t use is phone notifications.
I didn’t have to reboot it a single time. No crash, no bugs. Guess you’re running out of luck !..

renton82

@cosme-costa It didn’t turn on anymore, no way to hard reset it.

cosme.costa

@renton82 yeah in your case it is clear, but @wmichi seems that have al lot of issues too, so I meant that he should do a hard reset and contact support.

Jugger

I noticed that few of watchfaces says 1.6.2023 is wednesday and other says thursday. I use finnish language.

Edit. Thanks for answers. Got confused with KESäkuu and KESkiviikko

runomatic

@Jugger Strange. I have the month over that. (German Language)

BrunoH

@Jugger “Kes” in your upper photo is not Keskiviikko (Wed) but Kesäkuu (June).

A Former User

Just an experiment since I was curious because SV started to give me out of sudden low sleep quality and low resources. Not sure why is that.

Dimitrios Kanellopoulos

@wmichi this is a nice discussion. We could not fix the issue as it’s in the firstbeat library. Due to that we are replacing all firstbeat data with our very soon by the end of the year. So hold on. Only this metric is buggered sometimes.

About all the other bugs we are on top of those. Update should come in a few weeks before July.

It’s much appreciated all the feedback here guys.

A Former User

@Tieutieu my friend’s one is also running out of luck. After so many hard reset, he had enough and has just sent his watch back to amazon for full refund. He’s now looking at coros.

A Former User

@Dimitrios-Kanellopoulos said in Suunto Vertical: Bug Collection:

@wmichi this is a nice discussion. We could not fix the issue as it’s in the firstbeat library. Due to that we are replacing all firstbeat data with our very soon by the end of the year. So hold on. Only this metric is buggered sometimes.

About all the other bugs we are on top of those. Update should come in a few weeks before July.

It’s much appreciated all the feedback here guys.

Super news! Bravo to the team!

suzzlo

Hi @Dimitrios-Kanellopoulos, really exiting news to ear that Suunto will move away from Firstbeat… Is there anything that can be share? Which metrics? Which watches?

BR