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Suunto Vertical: Bug Collection

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  • M Offline
    mikekoski490 Bronze Member @Antoine Lancrenon
    last edited by 2 Nov 2023, 15:01

    @Antoine-Lancrenon Since my purchase in June this has happened twice in the past 2 months as well. Never during an activity. Soft reset fixed.

    Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

    Current: Suunto Race Ti

    Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

    Suunto App running on Google Pixel 8/Android 14

    1 Reply Last reply Reply Quote 0
    • L Offline
      loopylou72 @loopylou72
      last edited by loopylou72 11 Apr 2023, 06:12 3 Nov 2023, 05:19

      @loopylou72
      Today my new SV:
      -did not show the first two sport modes in the menu - were white
      -would not connect to my Core even though no problem yesterday
      -did not sync to the app at all, I disconnected from the app and then could not reconnect or pair my watch - firstly the app listed my watch but the connect option was not selectable; then I refreshed the app and my watch was not being discovered at all.

      • finally I had to reinstall the app and set up my watch again to connect
      • I have had issues connecting to devices previously connected OK
      • is there a Bluetooth bug?
      B 1 Reply Last reply 3 Nov 2023, 05:37 Reply Quote 0
      • B Offline
        BrunoH Gold Members @loopylou72
        last edited by 3 Nov 2023, 05:37

        This morning I experienced my first bug: SV woke me up at 7:00, but the watch screen was frozen and showing clock face at 6:59. The alarm kept buzzing and buzzing and none of the buttons worked. It kept doing this about 20-30 seconds, then it rebooted and came back to life showing my sleep summary screen.

        Compasses: M-311, A-10, SK-7
        Diving: Finnlight Navy 90, Vyper
        Sports: Metron, S7, S9B and Vertical

        1 Reply Last reply Reply Quote 0
        • J Offline
          Jonathan C Silver Members @Egika
          last edited by 3 Nov 2023, 05:52

          @Egika according to this page, aren’t we supposed to “use the lowest heart rate reading measured during your sleep as your Rest HR”?

          Current: Ocean, Vertical Titanium Solar
          Past: 9 Baro, Spartan Ultra, Ambit3 Peak Sapphire

          1 Reply Last reply Reply Quote 0
          • J Offline
            jjpaz Bronze Member @Antoine Lancrenon
            last edited by 3 Nov 2023, 07:18

            @Antoine-Lancrenon Same here today. I woke up and the touchscreen was not working.
            Also my battery level was 18% and I received the advice to connect to charger so, I have connected the SV to the charger and (oh! surprise) watch has rebooted himself…

            New bugs before the “no issues” software??

            Many “little” and random bugs, will be corrected?

            Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

            M B 2 Replies Last reply 3 Nov 2023, 07:43 Reply Quote -1
            • M Offline
              Maryn Silver Members @jjpaz
              last edited by 3 Nov 2023, 07:43

              @jjpaz today I had a 20% drop over night. New device.

              Suunto Vertical, Suunto Race, Edge 530, Vantage V, Suunto Wings, Polar H10&Verity Sense

              E 1 Reply Last reply 3 Nov 2023, 11:41 Reply Quote 0
              • E Offline
                EzioAuditore Gold Members @Maryn
                last edited by 3 Nov 2023, 11:41

                @Marcin-Byrtek I think the first few charges the battery ‘calibrates’ and the 20% drop is not actually ‘true’.

                Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                Suunto Wing

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                • B Offline
                  Brad_Olwin Moderator @jjpaz
                  last edited by 4 Nov 2023, 15:18

                  @jjpaz It is possible the battery was lower than indicated, the touch was turned off. When very low these types of batteries can deplete quickly. So this may not be a bug as your watch may have shut down once on the charger.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  J 1 Reply Last reply 4 Nov 2023, 16:32 Reply Quote 0
                  • J Offline
                    jjpaz Bronze Member @Brad_Olwin
                    last edited by 4 Nov 2023, 16:32

                    @Brad_Olwin It didn’t turn off, it restarted. I didn’t touch the watch. And battery level when charging started from the level it was before restarting, 18%.
                    So, it’s not a bug but watch didn’t show the correct battery level? Is that right? So, according to this, I can’t trust the battery level the watch shows. Perfect!
                    I think the answer is easier: there was some issue that cause the touchscreen not working and the reboot.

                    Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                    B 1 Reply Last reply 4 Nov 2023, 18:05 Reply Quote 0
                    • B Offline
                      Brad_Olwin Moderator @jjpaz
                      last edited by 4 Nov 2023, 18:05

                      @jjpaz Could be. I’m not sure. Was just a suggestion.

                      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                      J 1 Reply Last reply 4 Nov 2023, 18:54 Reply Quote 1
                      • M Offline
                        mikekoski490 Bronze Member
                        last edited by 4 Nov 2023, 18:18

                        Just thought I would pop this in here, as I know some people have said “Im thinking of switching to Polar!” Just to put the big ecosystem of all watches have issues in perspective. Taken from the Polar users FB page:

                        Users of Polar Vantage V & V2 and V3.
                        · 2h ·
                        3 times during training my new V3 crashed (needed to setup as new device afterwards) - App and watch on newest release. Anybody experienced similar issues?

                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                        Current: Suunto Race Ti

                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                        Suunto App running on Google Pixel 8/Android 14

                        C 1 Reply Last reply 4 Nov 2023, 18:45 Reply Quote -1
                        • C Offline
                          ChrisA Platinum Member @mikekoski490
                          last edited by 4 Nov 2023, 18:45

                          @mikekoski490 Polar watches were quite basic, relating to features (even less watch faces, no loadable apps, only four data fields and limited data to display etc.) But (at least mine) were running extremely stable! Could be, that with more and more features added, chances raise, that more and more things could go wrong. I recall somebody with IT background here in the forum saying, that adding a little bit here and a little bit there might sound easy to do, but isn’t so easy in reality 🤔.

                          J 1 Reply Last reply 4 Nov 2023, 19:01 Reply Quote 1
                          • J Offline
                            jjpaz Bronze Member @Brad_Olwin
                            last edited by 4 Nov 2023, 18:54

                            @Brad_Olwin Thank you for the suggestion.
                            I explained the issue just for help if anybody suffers same behaviour.
                            For me, in case of that, is just a small bug because it hasn’t happened during activity.
                            “During activity” crashed are the worst issues (only happened once in more than 5 months using SV)

                            Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                            1 Reply Last reply Reply Quote 0
                            • J Offline
                              jjpaz Bronze Member @ChrisA
                              last edited by 4 Nov 2023, 19:01

                              @ChrisA Sure. New Suunto watches are becoming less stable since SuuntoApps inclusion and since maps inclusion. New features working together can cause random behaviours.
                              In that case the optimal way is to be able to detect and correct that issues and fast.
                              Let’s see if the promised software update is worth waiting for.

                              Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                              1 Reply Last reply Reply Quote 1
                              • I Offline
                                inkognito Platinum Member
                                last edited by inkognito 11 Sept 2023, 09:38 9 Nov 2023, 09:36

                                Cute little bug (or perhaps take this as suggestion for improvement):
                                When I use sunrise/sunset field on the “altitude-chart” watchface, it automatically switches to sunrise field after sunset. This is pretty cool. But it shows “today’s sunrise”, not “next sunrise”. Before midnight, you are looking at the outdated sunrise time which can be several minutes behind/ahead…
                                E.g.
                                Yesterday at 23:59, it showed sunrise 7:04 (= outdated one)
                                Two minutes later at 0:01, it showed 7:06.

                                Could this be improved to always show the next sunrise? Nitpicking, I know 😄

                                SV: fingers crossed :D
                                S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                                Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                                Despite some pretty bad luck, I still love Suunto!

                                1 Reply Last reply Reply Quote 8
                                • P Offline
                                  pilleus
                                  last edited by pilleus 13 Nov 2023, 10:47

                                  Style selection “dark” in map settings does not differ from “outdoor” in my Vertical. Maps are working fine and without problems though. Reboot or soft reset does not resolve it.

                                  Just to report it, I didn’t read all the topics about offline maps … 👓

                                  https://www.instagram.com/moves.are.life/
                                  Suunto Vertical Black Lime
                                  Suunto 9 Peak Pro Black
                                  Suunto Spartan Ultra Stealth Titanium

                                  E 1 Reply Last reply 13 Nov 2023, 12:05 Reply Quote 1
                                  • E Offline
                                    Egika Platinum Member @pilleus
                                    last edited by 13 Nov 2023, 12:05

                                    @pilleus said in Suunto Vertical: Bug Collection:

                                    Style selection “dark” in map settings does not differ from “outdoor” in my Vertical. Maps are working fine and without problems though. Reboot or soft reset does not resolve it.

                                    Just to report it, I didn’t read all the topics about offline maps … 👓

                                    thank you!
                                    actually the first time I hear this. Is it he same after a reboot of the watch (and finally after deleting and re-downloading the respective map?

                                    t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                    Race S All Black - TI Canary - Titanium Courtney

                                    P 1 Reply Last reply 13 Nov 2023, 13:03 Reply Quote 0
                                    • P Offline
                                      pilleus @Egika
                                      last edited by pilleus 13 Nov 2023, 13:03

                                      @Egika

                                      I may be assuming something wrong … the only difference between “dark” to “outdoor” is a light darker rendering of the colors. I can see it when I zoom out to 500 m. For me “dark” means “black with white streets and dark coloured areas”.

                                      The downloaded tile is okay and a reboot does not change anything.

                                      https://www.instagram.com/moves.are.life/
                                      Suunto Vertical Black Lime
                                      Suunto 9 Peak Pro Black
                                      Suunto Spartan Ultra Stealth Titanium

                                      E 1 Reply Last reply 13 Nov 2023, 13:38 Reply Quote 0
                                      • E Offline
                                        Egika Platinum Member @pilleus
                                        last edited by 13 Nov 2023, 13:38

                                        @pilleus
                                        Do I understand that you do indeed see differences?

                                        the difference between Outdoor and Dark on Vertical indeed is not like inverted display. Streets are white in both modes.
                                        Just other details rendered differently:

                                        • trails are dark in Outdoor and light in Dark
                                        • Background is lighter in Outdoor and darker in Dark
                                        • buildings are dark in Outdoor and light in Dark
                                        • water bodies are darker in Dark

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - TI Canary - Titanium Courtney

                                        P 1 Reply Last reply 13 Nov 2023, 13:54 Reply Quote 0
                                        • P Offline
                                          pilleus @Egika
                                          last edited by pilleus 13 Nov 2023, 13:54

                                          @Egika

                                          I can see differences if I know where these are …

                                          1 and 2 in “outdoor”
                                          3 and 4 in “dark”

                                          PXL_20231113_134235955.jpg

                                          PXL_20231113_134359751.jpg

                                          PXL_20231113_134259683.jpg

                                          PXL_20231113_134336654.jpg

                                          https://www.instagram.com/moves.are.life/
                                          Suunto Vertical Black Lime
                                          Suunto 9 Peak Pro Black
                                          Suunto Spartan Ultra Stealth Titanium

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