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Suunto Vertical: Bug Collection

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  • Z Offline
    zhang965 @Guest
    last edited by 26 Jan 2024, 14:26

    @Fizzgig said in Suunto Vertical: Bug Collection:

    And it continues !!!
    I don’t understand how a brand like Suunto can leave a watch on the market with so many bugs! As much as the construction of the product is impeccable, the software contains multiple bugs and malfunctions! In 2 days, I suffered 2 crashes while running. The step counter tells me more than 10,000 steps in a day where I spend 6 hours sitting at the office. Example of this afternoon where the watch counts 3467 while I vacuum. (with a cardio at 125 please) At this value, I am at 5:00 per km in running.
    This software is really a big piece of shit! My wife’s Forerunner 255 does much better!
    The chat does not respond. No support! Before it’s too late I think my Suunto adventure ends here! I will take advantage of the 14 days to return this watch and get a refund.

    That’s a nice pace.
    Bon courage !

    Winners Wear Winners

    1 Reply Last reply Reply Quote 1
    • ? Offline
      A Former User @Tieutieu
      last edited by A Former User 26 Jan 2024, 20:32

      @Tieutieu

      Poor suunto!!

      Even when synchronizing, the watch and the application do not give the same values ​​-. In addition to being completely false, the data does not match the application. Sunnto development is too strong!!!
      Sorry but I’m getting my 800 euros back which I’m going to give to the American giant! I’m willing to favor European manufacturing, carbon compensation, but then I have to spend 800 euros for crappy software, no, sorry !!!
      The Strongest !! 386 steps just while going to the toilet 😂 😂 😂

      IMG_0002.jpeg

      IMG_0003.png

      S 1 Reply Last reply 27 Jan 2024, 20:12 Reply Quote 3
      • S Offline
        soisan @Guest
        last edited by 27 Jan 2024, 20:12

        @Fizzgig No need to feel sorry! You are happy with Garmin, we are happy with Suunto, no hard feelings! Enjoy your sports!

        1 Reply Last reply Reply Quote 5
        • L Offline
          lilaceo @fluca
          last edited by 28 Jan 2024, 11:51

          @fluca the same happens to me and another users. I’ll try a reset

          1 Reply Last reply Reply Quote 0
          • J Offline
            Jakub Sliacan
            last edited by 1 Feb 2024, 13:51

            It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

            I’m assuming this is easily fixable (or am I overlooking something obvious?). Is this a place to report this? Couldn’t fine anywhere else to report bugs.

            Thanks

            I M 3 Replies Last reply 1 Feb 2024, 14:20 Reply Quote 0
            • I Online
              isazi Moderator @Jakub Sliacan
              last edited by 1 Feb 2024, 14:20

              @Jakub-Sliacan I am reporting it to Suunto, thanks

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              1 Reply Last reply Reply Quote 0
              • M Online
                Mff73 @Jakub Sliacan
                last edited by Mff73 2 Jan 2024, 14:54 1 Feb 2024, 14:53

                @Jakub-Sliacan said in Suunto Vertical: Bug Collection:

                It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

                tried on my Vertical, in one of my trailruuning custom mode, i added a lap duration field : it is working as expected.

                Maybe you could try to delete your sport mode and recreate it (possibly it is corrupted).

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                I 1 Reply Last reply 1 Feb 2024, 15:03 Reply Quote 0
                • I Online
                  isazi Moderator @Mff73
                  last edited by 1 Feb 2024, 15:03

                  @Mff73 @Jakub-Sliacan before deleting the sport mode, send logs via the app so that developers can see what went wrong.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  M 1 Reply Last reply 1 Feb 2024, 15:15 Reply Quote 0
                  • M Online
                    Mff73 @isazi
                    last edited by 1 Feb 2024, 15:15

                    @isazi
                    i have no issue on my side ;), i will save time to dev and not send them my logs.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • I Online
                      isazi Moderator @Jakub Sliacan
                      last edited by 5 Feb 2024, 13:37

                      @Jakub-Sliacan do you have autolaps enabled? If so, that field shows auto-laps and not manual ones.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 0
                      • L Offline
                        localful
                        last edited by 5 Feb 2024, 18:13

                        Hi, I am pretty sure this is a bug since I used to have this feature until the latest update. I can’t set my SV in “vibrate” mode only, meaning that for example mobile notifications would only vibrate. the tones setting in the general setting menu offer somewhat different combinations of setting the system sounds. I’ve complied a list of different setting combinations and what result they produce, none of them are what I was looking for…
                        If this does get answered, does anybody know the logic behind having a separate toggle switch for the “vibration” and then a couple of more options for the “alarm”? I am very confused with this logic and am unsure what controls what.

                        325f8417-a84f-4217-a81e-d7a104bc1cf3-image.png

                        I 1 Reply Last reply 5 Feb 2024, 22:04 Reply Quote 0
                        • I Offline
                          inkognito Platinum Member @localful
                          last edited by 5 Feb 2024, 22:04

                          @localful Have you set Tones to “All off”? If not, that’s why there’s sound on all the times…

                          SV: fingers crossed :D
                          S9 (non-baro): died after 2 months, replaced, holding strong since 03/20
                          Spartan Trainer: casing broke after 23 months, repaired, lost watertightness 5 months later, died
                          Despite some pretty bad luck, I still love Suunto!

                          M 1 Reply Last reply 6 Feb 2024, 02:08 Reply Quote 0
                          • M Offline
                            markman8 @inkognito
                            last edited by 6 Feb 2024, 02:08

                            Hello, its 3:50 in the morning and the Vertical just recovered from error 1401.1403 after entering Service mode (the 12s upper button thing).

                            I woke up in the middle of the night just to find out that the watch needed to enter Service mode glowing in the dark. I pressed the upper button for 12s and I thought that that was it reading in the mean time another section and thread in this forum about Verticals that never recovered from this mode. Fortunately and as I prepared a cup of tea I found that a new message came up on the screed saying that it recovered from error as mentioned above.

                            First of all could the team of programmers explain what this error is about? The version I am currently on is 2.30.26 and the watch enjoys the best of treatment as far as functionality and physical care is concerned. Yesterday before going for sleep I did sync it (I had 5 days that I did not synced it before that).

                            Suunto Cores (2 of them) have managed up to their expectations. Its a pity this titanium solar version does not. Not that I am disappointed completely (yet) but I am certain that for a real athlete and adventurer the Vertical would not be the ideal watch to be with.

                            T 1 Reply Last reply 6 Feb 2024, 05:43 Reply Quote 0
                            • T Online
                              Tieutieu Platinum Member @markman8
                              last edited by 6 Feb 2024, 05:43

                              @markman8 said in Suunto Vertical: Bug Collection:

                              ?The version I am currently on is 2.30.26

                              Never experimented any crash with SV. Why is your SV not updated to 2.40.38 fw ?

                              Suunto’s devices at home :
                              Vertical titanium solar
                              Suunto Race S
                              S9pp titanium sand
                              Suunto Wing
                              S9B titanium Ambassador edition, A3P, X6

                              M L 2 Replies Last reply 6 Feb 2024, 09:50 Reply Quote 0
                              • M Offline
                                markman8 @Tieutieu
                                last edited by 6 Feb 2024, 09:50

                                @Tieutieu said in Suunto Vertical: Bug Collection:

                                Why is your SV not updated to 2.40.38 fw ?

                                Really? There was no prompt from the watch to do so and as far as this forum is concerned the latest software version for Suunto Vertical is 2.30.26 the same as my watch is on right now.

                                I 1 Reply Last reply 6 Feb 2024, 10:01 Reply Quote 0
                                • I Online
                                  isazi Moderator @markman8
                                  last edited by 6 Feb 2024, 10:01

                                  @markman8 the latest firmware version for Vertical is 2.30.38

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  M 1 Reply Last reply 6 Feb 2024, 10:29 Reply Quote 0
                                  • M Offline
                                    markman8 @isazi
                                    last edited by markman8 2 Jun 2024, 10:37 6 Feb 2024, 10:29

                                    @isazi well as I mentioned the watch never prompt for upgrading to the latest one. Battery life is 83% and the following pictures reveal that I have set up automatic updates to on.
                                    IMG_2757.PNG

                                    And yes the latest update is recognized by the app.

                                    IMG_2756.PNG

                                    Watch still on .26
                                    IMG_2755.JPG

                                    Please also note that the Software update in the General section is grayed out.

                                    I I 2 Replies Last reply 6 Feb 2024, 12:29 Reply Quote 0
                                    • I Online
                                      isazi Moderator @markman8
                                      last edited by 6 Feb 2024, 12:29

                                      @markman8 send me a private message.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      G 1 Reply Last reply 6 Feb 2024, 14:00 Reply Quote 0
                                      • G Offline
                                        GiPFELKiND Silver Members @isazi
                                        last edited by GiPFELKiND 2 Jun 2024, 14:00 6 Feb 2024, 14:00

                                        @markman8 what is the Problem here? Why your watch isnt updated?

                                        If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                                        I I 2 Replies Last reply 6 Feb 2024, 14:08 Reply Quote 0
                                        • I Online
                                          isazi Moderator @GiPFELKiND
                                          last edited by 6 Feb 2024, 14:08

                                          @GiPFELKiND I helped @markman8 fix the issue, now his watch is updated.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          M I 2 Replies Last reply 6 Feb 2024, 15:14 Reply Quote 2
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