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Suunto Vertical: Bug Collection

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  • S Offline
    stromdiddily Gold Members
    last edited by 12 Feb 2024, 20:39

    TSB on watch face switching values when display is activated vs not.

    The -23 is the correct value but you can see it toggling between that and -15 which was from the day before.

    https://photos.app.goo.gl/f9Vyxn6YapLuorJ46

    Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

    User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

    B 1 Reply Last reply 12 Feb 2024, 23:03 Reply Quote 0
    • B Offline
      Brad_Olwin Moderator @stromdiddily
      last edited by 12 Feb 2024, 23:03

      @stromdiddily I am not seeing this on production firmware. Mine is stable. However, in the morning it takes time for the new value to be reflected and does not always occur on the first sync. My TSB value is - 22 in SA, in the main widget and on the watch face mini widget.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      S 1 Reply Last reply 12 Feb 2024, 23:14 Reply Quote 0
      • S Offline
        stromdiddily Gold Members @Brad_Olwin
        last edited by 12 Feb 2024, 23:14

        @Brad_Olwin said in Suunto Vertical: Bug Collection:

        @stromdiddily I am not seeing this on production firmware. Mine is stable. However, in the morning it takes time for the new value to be reflected and does not always occur on the first sync. My TSB value is - 22 in SA, in the main widget and on the watch face mini widget.

        Ok - do you want me to submit logs if it happens again? I too am on production firmware unfortunately 😉

        Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

        User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

        B 1 Reply Last reply 13 Feb 2024, 03:47 Reply Quote 0
        • B Offline
          Brad_Olwin Moderator @stromdiddily
          last edited by 13 Feb 2024, 03:47

          @stromdiddily I think this is fixed in new firmware so probably not.

          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

          1 Reply Last reply Reply Quote 1
          • T Offline
            tkernen
            last edited by 14 Feb 2024, 13:27

            I’ve been having on and off BLE connectivity issues for at least the last couple of months. I start an activity and none of my paired BLE devices connect to my SV (Polar H10, Stryd), even the Suunto App on my phone doesn’t sync.

            The workaround is for me to put the SV into airplane mode, exit the menu, then back into the menu and disable airplane mode. It fixes the issue each time.

            I still can’t figure out what does trigger this lack of BLE connection with paired devices.

            I think, but I’m not sure that BLE devices connected via apps such as Core and Train.Red don’t see to suffer from this issue (TBC).

            The current SW on my SV is 2.30.38, Bluetooth is 3.0.28

            Anyone else has come across this issue?

            B 1 Reply Last reply 14 Feb 2024, 16:47 Reply Quote 0
            • I Offline
              Iga6101 @isazi
              last edited by 14 Feb 2024, 15:18

              @isazi

              I have same problem. Cant update Vertical Solar.

              Could you help me pls

              1 Reply Last reply Reply Quote 0
              • S Offline
                seanvk
                last edited by 14 Feb 2024, 16:33

                Just today - had an alarm scheduled to go off at 8:30AM but I could not shut it off.
                Latest Vertical firmware.

                1. Set Alarm to 8:30 AM the night before
                2. Alarm goes off at 8:30 AM the next day
                3. Press “Dismiss”, display returns to watch face.
                4. Alarm continues to go off.
                5. The Alarm will not stop.
                6. Power off watch.

                Suunto Race Titanium
                Suunto Vertical Titanium
                Suunto 9 Peak Pro Forest Green
                Suunto 9 Peak Moss Gray

                1 Reply Last reply Reply Quote 0
                • B Offline
                  Brad_Olwin Moderator @tkernen
                  last edited by 14 Feb 2024, 16:47

                  @tkernen I have two Vertical watches, one behaves like yours and the other does not. I am concerned this may be a hardware issue. I filed a bug report with Suunto but do not know whether it is hardware or firmware. Running either production or field-test firmware does not alter the BT connection problems. I tend to think hardware-related but cannot be sure. Mine seems to be getting worse. I would contact support. Neither a hard reset or soft resets fix the issue for me.

                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                  T 1 Reply Last reply 24 Feb 2024, 18:13 Reply Quote 0
                  • L Offline
                    lilaceo @Tieutieu
                    last edited by 15 Feb 2024, 06:44

                    @Tieutieu my latest firmware is 2.30.26 NO NEW UPDATES, maybe de difference are what kind of Vertical you have ? Solar o no ?
                    mine is NOT solar

                    T 1 Reply Last reply 15 Feb 2024, 06:58 Reply Quote 0
                    • T Offline
                      Tieutieu Platinum Member @lilaceo
                      last edited by 15 Feb 2024, 06:58

                      @lilaceo you should have the 2.30.38 fw
                      It’s the same for solar or no solar SV

                      Suunto’s devices at home :
                      Vertical titanium solar
                      Suunto Race S
                      S9pp titanium sand
                      Suunto Wing
                      S9B titanium Ambassador edition, A3P, X6

                      1 Reply Last reply Reply Quote 0
                      • P Offline
                        pilleus
                        last edited by 21 Feb 2024, 07:38

                        @pilleus said in Suunto has nailed sleep:

                        For a week now, I’ve been tracking my naps during the day in addition to my nighttime sleep. The Vertical records the times without any problems and reliably.

                        There’s just one problem with it. The sleep times are added up on the Vertical, but not in the Suunto app. The HRV values ​​are added up in the Suunto app, but not on the Vertical.

                        So I have different values ​​in the watch and in the app that can never match.

                        Something needs to be improved here. 🤔

                        Reference to this problem with sleep tracking …

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

                        1 Reply Last reply Reply Quote 0
                        • I Offline
                          Iga6101 @markman8
                          last edited by 21 Feb 2024, 14:22

                          @markman8

                          Hei. I have same problem. How did you solved it

                          1 Reply Last reply Reply Quote 0
                          • I Offline
                            Iga6101 @GiPFELKiND
                            last edited by 21 Feb 2024, 14:28

                            @GiPFELKiND

                            Hello.

                            I have exactly the same problem markman8 and cant update watch.

                            Can you help me pls

                            1 Reply Last reply Reply Quote 0
                            • T Offline
                              tkernen @Brad_Olwin
                              last edited by 24 Feb 2024, 18:13

                              @Brad_Olwin Thanks for your input. It seems that now none of the SuuntoPlus seem to work either (Core, Train.Red, the new Stryd app). Nothing connects.

                              And yes it happens more and more frequently. I’ll reach out the Suunto support.

                              1 Reply Last reply Reply Quote 0
                              • D Offline
                                duffman19
                                last edited by 26 Feb 2024, 01:48

                                I’ve found a bug associated with the Map widget. It seems to “remember” the last Battery Mode (aka GPS setting) used for the previous activity rather than defaulting to Performance (aka multiband). So, if you start and end an activity using any Battery Mode other than Performance, and then later scroll to the Map widget, you’ll get a black breadcrumb screen with no background map image.

                                In order to get maps back, you’ll need to start and end an activity using the Performance Battery Mode.

                                Vertical Ti

                                B D 2 Replies Last reply 26 Feb 2024, 20:10 Reply Quote 0
                                • B Offline
                                  Brad_Olwin Moderator @duffman19
                                  last edited by 26 Feb 2024, 20:10

                                  @duffman19 I think the maps are simply off if you were in Endurance, Ultra or Tour mode. Simply scroll down when in the map widget and turn the map you want to on. Not a bug.

                                  Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                  D 1 Reply Last reply 26 Feb 2024, 23:34 Reply Quote 0
                                  • D Offline
                                    duffman19 @Brad_Olwin
                                    last edited by 26 Feb 2024, 23:34

                                    @Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

                                    This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

                                    Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

                                    Vertical Ti

                                    B 1 Reply Last reply 29 Feb 2024, 19:10 Reply Quote 1
                                    • M Offline
                                      mlakis Bronze Member
                                      last edited by 27 Feb 2024, 08:06

                                      A not so persistent bug happened yesterday.

                                      After a hike, the CTL value on the Vertical sky-rocketed to 487!

                                      A couple of syncs didn’t solve the problem at first. I think a sync after several hours did it.

                                      IMG_20240226_145413~2.jpg

                                      1 Reply Last reply Reply Quote 1
                                      • M Offline
                                        Marko1478
                                        last edited by 29 Feb 2024, 05:57

                                        This is not a bug, but a nuisance. Vertical doesn’t seem to have any oleophobic coating on the screen. It gets very smudgy and wiping with a shirt sleeve doesn’t help. I tried two different Verticals and they were the same. Now I have the Suunto Race and it doesn’t seem to have this problem, but I would still prefer the Vertical aesthetics.

                                        1 Reply Last reply Reply Quote 2
                                        • B Offline
                                          Brad_Olwin Moderator @duffman19
                                          last edited by 29 Feb 2024, 19:10

                                          @duffman19 said in Suunto Vertical: Bug Collection:

                                          @Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

                                          This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

                                          Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

                                          The map cannot operate independently as there is one map. Perhaps it should come back on but is easy to turn on. I am with you on media controls, I have asked for this to change but not sure it will.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          M 1 Reply Last reply 1 Mar 2024, 08:21 Reply Quote 0
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