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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • stromdiddilyS Offline
      stromdiddily Gold Members @Brad_Olwin
      last edited by

      @Brad_Olwin said in Suunto Vertical: Bug Collection:

      @stromdiddily I am not seeing this on production firmware. Mine is stable. However, in the morning it takes time for the new value to be reflected and does not always occur on the first sync. My TSB value is - 22 in SA, in the main widget and on the watch face mini widget.

      Ok - do you want me to submit logs if it happens again? I too am on production firmware unfortunately 😉

      Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

      User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

      Brad_OlwinB 1 Reply Last reply Reply Quote 0
      • Brad_OlwinB Offline
        Brad_Olwin Moderator @stromdiddily
        last edited by

        @stromdiddily I think this is fixed in new firmware so probably not.

        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

        1 Reply Last reply Reply Quote 1
        • T Offline
          tkernen
          last edited by

          I’ve been having on and off BLE connectivity issues for at least the last couple of months. I start an activity and none of my paired BLE devices connect to my SV (Polar H10, Stryd), even the Suunto App on my phone doesn’t sync.

          The workaround is for me to put the SV into airplane mode, exit the menu, then back into the menu and disable airplane mode. It fixes the issue each time.

          I still can’t figure out what does trigger this lack of BLE connection with paired devices.

          I think, but I’m not sure that BLE devices connected via apps such as Core and Train.Red don’t see to suffer from this issue (TBC).

          The current SW on my SV is 2.30.38, Bluetooth is 3.0.28

          Anyone else has come across this issue?

          Brad_OlwinB 1 Reply Last reply Reply Quote 0
          • I Offline
            Iga6101 @isazi
            last edited by

            @isazi

            I have same problem. Cant update Vertical Solar.

            Could you help me pls

            1 Reply Last reply Reply Quote 0
            • seanvkS Offline
              seanvk
              last edited by

              Just today - had an alarm scheduled to go off at 8:30AM but I could not shut it off.
              Latest Vertical firmware.

              1. Set Alarm to 8:30 AM the night before
              2. Alarm goes off at 8:30 AM the next day
              3. Press “Dismiss”, display returns to watch face.
              4. Alarm continues to go off.
              5. The Alarm will not stop.
              6. Power off watch.

              Suunto Race Titanium
              Suunto Vertical Titanium
              Suunto 9 Peak Pro Forest Green
              Suunto 9 Peak Moss Gray

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              • Brad_OlwinB Offline
                Brad_Olwin Moderator @tkernen
                last edited by

                @tkernen I have two Vertical watches, one behaves like yours and the other does not. I am concerned this may be a hardware issue. I filed a bug report with Suunto but do not know whether it is hardware or firmware. Running either production or field-test firmware does not alter the BT connection problems. I tend to think hardware-related but cannot be sure. Mine seems to be getting worse. I would contact support. Neither a hard reset or soft resets fix the issue for me.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                T 1 Reply Last reply Reply Quote 0
                • L Offline
                  lilaceo @Tieutieu
                  last edited by

                  @Tieutieu my latest firmware is 2.30.26 NO NEW UPDATES, maybe de difference are what kind of Vertical you have ? Solar o no ?
                  mine is NOT solar

                  TieutieuT 1 Reply Last reply Reply Quote 0
                  • TieutieuT Offline
                    Tieutieu Platinum Member @lilaceo
                    last edited by

                    @lilaceo you should have the 2.30.38 fw
                    It’s the same for solar or no solar SV

                    Suunto’s devices at home :
                    Vertical titanium solar
                    Suunto Race S
                    S9pp titanium sand
                    Suunto Wing
                    S9B titanium Ambassador edition, A3P, X6

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                    • pilleusP Offline
                      pilleus
                      last edited by

                      @pilleus said in Suunto has nailed sleep:

                      For a week now, I’ve been tracking my naps during the day in addition to my nighttime sleep. The Vertical records the times without any problems and reliably.

                      There’s just one problem with it. The sleep times are added up on the Vertical, but not in the Suunto app. The HRV values ​​are added up in the Suunto app, but not on the Vertical.

                      So I have different values ​​in the watch and in the app that can never match.

                      Something needs to be improved here. 🤔

                      Reference to this problem with sleep tracking …

                      https://www.instagram.com/moves.are.life/
                      Suunto Vertical Black Lime
                      Suunto 9 Peak Pro Black
                      Suunto Spartan Ultra Stealth Titanium

                      1 Reply Last reply Reply Quote 0
                      • I Offline
                        Iga6101 @markman8
                        last edited by

                        @markman8

                        Hei. I have same problem. How did you solved it

                        1 Reply Last reply Reply Quote 0
                        • I Offline
                          Iga6101 @GiPFELKiND
                          last edited by

                          @GiPFELKiND

                          Hello.

                          I have exactly the same problem markman8 and cant update watch.

                          Can you help me pls

                          1 Reply Last reply Reply Quote 0
                          • T Offline
                            tkernen @Brad_Olwin
                            last edited by

                            @Brad_Olwin Thanks for your input. It seems that now none of the SuuntoPlus seem to work either (Core, Train.Red, the new Stryd app). Nothing connects.

                            And yes it happens more and more frequently. I’ll reach out the Suunto support.

                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              duffman19
                              last edited by

                              I’ve found a bug associated with the Map widget. It seems to “remember” the last Battery Mode (aka GPS setting) used for the previous activity rather than defaulting to Performance (aka multiband). So, if you start and end an activity using any Battery Mode other than Performance, and then later scroll to the Map widget, you’ll get a black breadcrumb screen with no background map image.

                              In order to get maps back, you’ll need to start and end an activity using the Performance Battery Mode.

                              Vertical Ti

                              Brad_OlwinB D 2 Replies Last reply Reply Quote 0
                              • Brad_OlwinB Offline
                                Brad_Olwin Moderator @duffman19
                                last edited by

                                @duffman19 I think the maps are simply off if you were in Endurance, Ultra or Tour mode. Simply scroll down when in the map widget and turn the map you want to on. Not a bug.

                                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                D 1 Reply Last reply Reply Quote 0
                                • D Offline
                                  duffman19 @Brad_Olwin
                                  last edited by

                                  @Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

                                  This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

                                  Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

                                  Vertical Ti

                                  Brad_OlwinB 1 Reply Last reply Reply Quote 1
                                  • mlakisM Offline
                                    mlakis Bronze Member
                                    last edited by

                                    A not so persistent bug happened yesterday.

                                    After a hike, the CTL value on the Vertical sky-rocketed to 487!

                                    A couple of syncs didn’t solve the problem at first. I think a sync after several hours did it.

                                    IMG_20240226_145413~2.jpg

                                    1 Reply Last reply Reply Quote 1
                                    • M Offline
                                      Marko1478
                                      last edited by

                                      This is not a bug, but a nuisance. Vertical doesn’t seem to have any oleophobic coating on the screen. It gets very smudgy and wiping with a shirt sleeve doesn’t help. I tried two different Verticals and they were the same. Now I have the Suunto Race and it doesn’t seem to have this problem, but I would still prefer the Vertical aesthetics.

                                      1 Reply Last reply Reply Quote 2
                                      • Brad_OlwinB Offline
                                        Brad_Olwin Moderator @duffman19
                                        last edited by

                                        @duffman19 said in Suunto Vertical: Bug Collection:

                                        @Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

                                        This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

                                        Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

                                        The map cannot operate independently as there is one map. Perhaps it should come back on but is easy to turn on. I am with you on media controls, I have asked for this to change but not sure it will.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        M 1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          maszop Bronze Member @Brad_Olwin
                                          last edited by

                                          @Brad_Olwin But it’s still a bug

                                          Brad_OlwinB 1 Reply Last reply Reply Quote 0
                                          • Brad_OlwinB Offline
                                            Brad_Olwin Moderator @maszop
                                            last edited by

                                            @maszop what is a bug? The maps turning off works as intended.

                                            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                            M 1 Reply Last reply Reply Quote -1
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