Suunto Vertical: Bug Collection

seanvk · 14 Feb 2024, 16:33

Just today - had an alarm scheduled to go off at 8:30AM but I could not shut it off.
Latest Vertical firmware.

Set Alarm to 8:30 AM the night before
Alarm goes off at 8:30 AM the next day
Press “Dismiss”, display returns to watch face.
Alarm continues to go off.
The Alarm will not stop.
Power off watch.

Brad_Olwin · 14 Feb 2024, 16:47

@tkernen I have two Vertical watches, one behaves like yours and the other does not. I am concerned this may be a hardware issue. I filed a bug report with Suunto but do not know whether it is hardware or firmware. Running either production or field-test firmware does not alter the BT connection problems. I tend to think hardware-related but cannot be sure. Mine seems to be getting worse. I would contact support. Neither a hard reset or soft resets fix the issue for me.

lilaceo · 15 Feb 2024, 06:44

@Tieutieu my latest firmware is 2.30.26 NO NEW UPDATES, maybe de difference are what kind of Vertical you have ? Solar o no ?
mine is NOT solar

Tieutieu · 15 Feb 2024, 06:58

@lilaceo you should have the 2.30.38 fw
It’s the same for solar or no solar SV

pilleus · 21 Feb 2024, 07:38

@pilleus said in Suunto has nailed sleep:

For a week now, I’ve been tracking my naps during the day in addition to my nighttime sleep. The Vertical records the times without any problems and reliably.

There’s just one problem with it. The sleep times are added up on the Vertical, but not in the Suunto app. The HRV values are added up in the Suunto app, but not on the Vertical.

So I have different values in the watch and in the app that can never match.

Something needs to be improved here.

Reference to this problem with sleep tracking …

Iga6101 · 21 Feb 2024, 14:22

@markman8

Hei. I have same problem. How did you solved it

Iga6101 · 21 Feb 2024, 14:28

@GiPFELKiND

Hello.

I have exactly the same problem markman8 and cant update watch.

Can you help me pls

tkernen · 24 Feb 2024, 18:13

@Brad_Olwin Thanks for your input. It seems that now none of the SuuntoPlus seem to work either (Core, Train.Red, the new Stryd app). Nothing connects.

And yes it happens more and more frequently. I’ll reach out the Suunto support.

duffman19 · 26 Feb 2024, 01:48

I’ve found a bug associated with the Map widget. It seems to “remember” the last Battery Mode (aka GPS setting) used for the previous activity rather than defaulting to Performance (aka multiband). So, if you start and end an activity using any Battery Mode other than Performance, and then later scroll to the Map widget, you’ll get a black breadcrumb screen with no background map image.

In order to get maps back, you’ll need to start and end an activity using the Performance Battery Mode.

Brad_Olwin · 26 Feb 2024, 20:10

@duffman19 I think the maps are simply off if you were in Endurance, Ultra or Tour mode. Simply scroll down when in the map widget and turn the map you want to on. Not a bug.

duffman19 · 26 Feb 2024, 23:34

@Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

mlakis · 27 Feb 2024, 08:06

A not so persistent bug happened yesterday.

After a hike, the CTL value on the Vertical sky-rocketed to 487!

A couple of syncs didn’t solve the problem at first. I think a sync after several hours did it.

Marko1478 · 29 Feb 2024, 05:57

This is not a bug, but a nuisance. Vertical doesn’t seem to have any oleophobic coating on the screen. It gets very smudgy and wiping with a shirt sleeve doesn’t help. I tried two different Verticals and they were the same. Now I have the Suunto Race and it doesn’t seem to have this problem, but I would still prefer the Vertical aesthetics.

Brad_Olwin · 1 Mar 2024, 08:21

@duffman19 said in Suunto Vertical: Bug Collection:

@Brad_Olwin Ah, yes, this somewhat solves it. But I still think this behavior is incorrect. The Map widget should operate independent of any Activity settings. Recording an activity in something other than Performance shouldn’t turn the map in the Map widget off.

This is the same behavior that we have with Media Controls. Turning Media Controls off in the activity options completely disables the Media Controls widget. I know this has confused quite a few folks.

Activity options simply shouldn’t impact widget functions. Any idea if this is being addressed?

The map cannot operate independently as there is one map. Perhaps it should come back on but is easy to turn on. I am with you on media controls, I have asked for this to change but not sure it will.

maszop · 1 Mar 2024, 08:21

@Brad_Olwin But it’s still a bug

Brad_Olwin · 2 Mar 2024, 04:27

@maszop what is a bug? The maps turning off works as intended.

maszop · 3 Feb 2024, 06:42

@Brad_Olwin I will repeat what was written earlier: Changing battery settings during activity turns off the map view also outside of activity. For me this is an obvious bug (fortunately not too serious).
The map widget should check and change this on startup. This is not rocket science in 2024.

For some people it is apparently very difficult to accept that something is not working properly and someone reports a problem.
These are just watches — not religion.

sartoric · 2 Mar 2024, 09:32

@maszop said in Suunto Vertical: Bug Collection:

For some people it is apparently very difficult to accept that something is not working properly and someone reports a problem.

Actually, there are people that try to clearly understand what is the problem reported so it can eventually be forwarded to Suunto via official bug reporting.

Brad_Olwin · 2 Mar 2024, 14:20

@maszop I’m not saying anything except it is not a bug AFAIK it is working as intended.

duffman19 · 2 Mar 2024, 15:47

@duffman19 said in Suunto Vertical: Bug Collection:

I’ve found a bug associated with the Map widget.

I think I’d like to redact my original phrasing calling this a bug. Perhaps it’d be better to call this “unexpected behavior”? Didn’t mean to cause a row!

As I now understand it, the Map is actually functioning as part of the Navigation feature, which itself is operating as its own independent thing; like a separate app in the background. I think most users, when clicking through the Map widget, would expect to see the actual map. Instead, it’s acting like a shortcut to open the Navigation function, which has maintained the settings from the last time it was used in an activity.

Two possible solutions are:

Rename the widget Navigation instead of Map. That’s what it really is, no? All of the navigation features are there. And sometimes the map isn’t.
Separate the Map widget settings from activity Navigation settings. Maybe that’s not possible (or easy to implement) given how I think things currently work, but I believe that’s what most users would expect.