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    No-Map-Problem

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Mff73M Offline
      Mff73 @runomatic
      last edited by

      @runomatic
      It can exactly be part of the purpose : it can really be something else than the map itself, map not display is the symptom, what is the cause 😔.
      I had once also, same as you, working, not working, reset and working again. Still same map and happen once only.

      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
      Suunto Vertical all black
      Wife : S9PP
      SA: Always the latest beta :)
      Android 13, Galaxy S205G

      1 Reply Last reply Reply Quote 0
      • Jan KrejčíJ Offline
        Jan Krejčí
        last edited by

        So even with soft reset after loading the map to the watch, I got black squares again. Whole 371 kilometres during my Ultra ride. Not a pleasant experience.
        I bought Suunto Vertical specifically for the maps. Which are not working. This issue has been posted for a long time but still no progress.
        I wanted to like Suunto because I like the design and minimalism. But I need a reliable watch so I filed for a refund and will be buying some other brand.
        20230717_233626.jpg

        zhang965Z freeheelerF 2 Replies Last reply Reply Quote 1
        • zhang965Z Offline
          zhang965 @Jan Krejčí
          last edited by

          @Jan-Krejčí said in No-Map-Problem:

          So even with soft reset after loading the map to the watch, I got black squares again. Whole 371 kilometres during my Ultra ride. Not a pleasant experience.
          I bought Suunto Vertical specifically for the maps. Which are not working. This issue has been posted for a long time but still no progress.
          I wanted to like Suunto because I like the design and minimalism. But I need a reliable watch so I filed for a refund and will be buying some other brand.

          Sad to hear you go,

          but I’d say without map, without S+ app, without long activities, without swimming, Vertical is still a reliable watch.

          Kepp strong.

          Winners Wear Winners

          Jan KrejčíJ 1 Reply Last reply Reply Quote -1
          • Jan KrejčíJ Offline
            Jan Krejčí @zhang965
            last edited by

            @zhang965 Sure it is. I’ve been satisfied with every aspect of the watch except for the maps. Unfortunately the maps are deal-breaker for me right now. Hope it’ll be fixed and in the future Suunto products will have no issues with maps, then I’ll join Suunto tribe again 😉

            zhang965Z 1 Reply Last reply Reply Quote 0
            • zhang965Z Offline
              zhang965 @Jan Krejčí
              last edited by

              @Jan-Krejčí said in No-Map-Problem:

              @zhang965 Sure it is. I’ve been satisfied with every aspect of the watch except for the maps. Unfortunately the maps are deal-breaker for me right now. Hope it’ll be fixed and in the future Suunto products will have no issues with maps, then I’ll join Suunto tribe again 😉

              yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

              Winners Wear Winners

              runomaticR 1 Reply Last reply Reply Quote 0
              • runomaticR Offline
                runomatic Silver Members @zhang965
                last edited by

                @zhang965 said in No-Map-Problem:

                yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

                6 months? That was meant ironically, wasn’t it? I expect a somewhat faster response to all the bugs that the watch still has.

                https://runomatic.de
                SUUNTO VERTICAL Titanium Solar Black (2.40.38)
                SUUNTO WING Black
                SUUNTO App (iOS)

                zhang965Z 1 Reply Last reply Reply Quote 0
                • zhang965Z Offline
                  zhang965 @runomatic
                  last edited by

                  @runomatic said in No-Map-Problem:

                  @zhang965 said in No-Map-Problem:

                  yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

                  6 months? That was meant ironically, wasn’t it? I expect a somewhat faster response to all the bugs that the watch still has.

                  Welcome to Suunto community S9PP.png

                  Winners Wear Winners

                  runomaticR babychaiB 2 Replies Last reply Reply Quote 1
                  • runomaticR Offline
                    runomatic Silver Members @zhang965
                    last edited by

                    @zhang965 Okay, got it. It’s not ironically. 😞

                    Let’s hope, that they put all their energy in the Vertical.

                    https://runomatic.de
                    SUUNTO VERTICAL Titanium Solar Black (2.40.38)
                    SUUNTO WING Black
                    SUUNTO App (iOS)

                    1 Reply Last reply Reply Quote 0
                    • babychaiB Online
                      babychai Silver Members @zhang965
                      last edited by

                      @zhang965 this is mostly New Features. You should screen shot those Improvement / Bug Fix.

                      Suunto Vertical Black Ruby (S/S)
                      S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                      Suunto 9 Peak All Black
                      Suunto Spartan Trainer Wrist HR (Black)

                      1 Reply Last reply Reply Quote 2
                      • freeheelerF Offline
                        freeheeler @Jan Krejčí
                        last edited by

                        @Jan-Krejčí
                        do you still have your vertical?
                        did you send logs or will you be able to check if restarting the watch helps and if it happens again send logs then?

                        living sideways

                        1 Reply Last reply Reply Quote 0
                        • mikekoski490M Offline
                          mikekoski490 Bronze Member
                          last edited by

                          Weird. Mine worked fine with complete maps for about 2 weeks, but now locally from my house where it always works Im back to a semi black grid again - some map but when scrolling around the screen all black grid outside 500m radius. Since I drove to run outside this 500m zone, I had just black grid.

                          Another question: I tried changing map type from Outdoors to Detailed to Dark, which didn’t make a difference, but I noticed there was also no difference between Outdoors map and Dark map versions. Does ‘dark’ map mode only render in certain conditions?

                          Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                          Current: Suunto Race Ti

                          Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                          Suunto App running on Google Pixel 8/Android 14

                          1 Reply Last reply Reply Quote 0
                          • Frederick RochetteF Offline
                            Frederick Rochette Bronze Member
                            last edited by

                            Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                            Wake up SUUUTO!!!

                            IMG_7279.jpeg

                            zhang965Z freeheelerF 2 Replies Last reply Reply Quote 0
                            • zhang965Z Offline
                              zhang965 @Frederick Rochette
                              last edited by

                              @Frederick-Rochette said in No-Map-Problem:

                              Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                              Wake up SUUUTO!!!

                              Suunto’s new campaign will be up IMG_20230722_114920.png

                              Winners Wear Winners

                              ? Frederick RochetteF 2 Replies Last reply Reply Quote 2
                              • ? Offline
                                A Former User @zhang965
                                last edited by

                                @zhang965 said in No-Map-Problem:

                                @Frederick-Rochette said in No-Map-Problem:

                                Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                                Wake up SUUUTO!!!

                                Suunto’s new campaign will be up IMG_20230722_114920.png

                                Screenshot 2023-07-22 at 12.22.37.png

                                You can now do a new version, with “No Maps, no Rules!”
                                Enjoy everywhere!

                                1 Reply Last reply Reply Quote 1
                                • freeheelerF Offline
                                  freeheeler @Frederick Rochette
                                  last edited by

                                  @Frederick-Rochette
                                  does restarting the watch help?

                                  living sideways

                                  1 Reply Last reply Reply Quote 0
                                  • Frederick RochetteF Offline
                                    Frederick Rochette Bronze Member @zhang965
                                    last edited by

                                    @zhang965

                                    😂

                                    1 Reply Last reply Reply Quote 0
                                    • sartoricS sartoric referenced this topic on
                                    • L Offline
                                      laurent92m
                                      last edited by laurent92m

                                      Hello,

                                      Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
                                      I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

                                      Do we have a clear fix for it or not ?
                                      Thanks in advance
                                      Best regards
                                      Laurent

                                      zhang965Z Brad_OlwinB 2 Replies Last reply Reply Quote 0
                                      • zhang965Z Offline
                                        zhang965 @laurent92m
                                        last edited by

                                        @laurent92m said in No-Map-Problem:

                                        Hello,

                                        Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
                                        I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

                                        Do we have a clear fix for it or not ?
                                        Thanks in advance
                                        Best regards
                                        Laurent

                                        return the watch

                                        Winners Wear Winners

                                        1 Reply Last reply Reply Quote -1
                                        • Brad_OlwinB Offline
                                          Brad_Olwin Moderator @laurent92m
                                          last edited by Brad_Olwin

                                          @laurent92m Appears to be intermittent. Have you tried deleting and redownloading the map? Let me know if it continues not to work. I am going to bring this up with Suunto and see what they say. I see too many map issues here.

                                          I recently traveled through 5 US states outside of my home state. I had one time a black map but the day before and day after it worked. Unclear why once the map did not show.

                                          Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                          1 Reply Last reply Reply Quote 2
                                          • L Offline
                                            laurent92m
                                            last edited by laurent92m

                                            Hello Brad,

                                            Thanks for your reply.
                                            Yesterday afternoon, I did the following:
                                            1 - Soft reset of the watch ( Press 12 sec top right button)
                                            2 - Calibrate compass

                                            And since that I have been able to use Paris map during several activities and also open map without selecting first one sport.

                                            One thought: as soon as you add a map, you might have to go throught steps 1 & 2 above , otherwise maps will not work including the ones which were working fine before…

                                            Have a nice weekend
                                            Laurent

                                            Brad_OlwinB 1 Reply Last reply Reply Quote 1
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