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No-Map-Problem

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  • M Online
    Mff73 @runomatic
    last edited by 17 Jul 2023, 11:34

    @runomatic
    It can exactly be part of the purpose : it can really be something else than the map itself, map not display is the symptom, what is the cause 😔.
    I had once also, same as you, working, not working, reset and working again. Still same map and happen once only.

    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
    Suunto Vertical all black
    Wife : S9PP
    SA: Always the latest beta :)
    Android 13, Galaxy S205G

    1 Reply Last reply Reply Quote 0
    • J Offline
      Jan Krejčí
      last edited by 19 Jul 2023, 14:47

      So even with soft reset after loading the map to the watch, I got black squares again. Whole 371 kilometres during my Ultra ride. Not a pleasant experience.
      I bought Suunto Vertical specifically for the maps. Which are not working. This issue has been posted for a long time but still no progress.
      I wanted to like Suunto because I like the design and minimalism. But I need a reliable watch so I filed for a refund and will be buying some other brand.
      20230717_233626.jpg

      Z F 2 Replies Last reply 19 Jul 2023, 15:12 Reply Quote 1
      • Z Offline
        zhang965 @Jan Krejčí
        last edited by 19 Jul 2023, 15:12

        @Jan-Krejčí said in No-Map-Problem:

        So even with soft reset after loading the map to the watch, I got black squares again. Whole 371 kilometres during my Ultra ride. Not a pleasant experience.
        I bought Suunto Vertical specifically for the maps. Which are not working. This issue has been posted for a long time but still no progress.
        I wanted to like Suunto because I like the design and minimalism. But I need a reliable watch so I filed for a refund and will be buying some other brand.

        Sad to hear you go,

        but I’d say without map, without S+ app, without long activities, without swimming, Vertical is still a reliable watch.

        Kepp strong.

        Winners Wear Winners

        J 1 Reply Last reply 19 Jul 2023, 15:50 Reply Quote -1
        • J Offline
          Jan Krejčí @zhang965
          last edited by 19 Jul 2023, 15:50

          @zhang965 Sure it is. I’ve been satisfied with every aspect of the watch except for the maps. Unfortunately the maps are deal-breaker for me right now. Hope it’ll be fixed and in the future Suunto products will have no issues with maps, then I’ll join Suunto tribe again 😉

          Z 1 Reply Last reply 19 Jul 2023, 15:57 Reply Quote 0
          • Z Offline
            zhang965 @Jan Krejčí
            last edited by 19 Jul 2023, 15:57

            @Jan-Krejčí said in No-Map-Problem:

            @zhang965 Sure it is. I’ve been satisfied with every aspect of the watch except for the maps. Unfortunately the maps are deal-breaker for me right now. Hope it’ll be fixed and in the future Suunto products will have no issues with maps, then I’ll join Suunto tribe again 😉

            yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

            Winners Wear Winners

            R 1 Reply Last reply 19 Jul 2023, 16:37 Reply Quote 0
            • R Offline
              runomatic Silver Members @zhang965
              last edited by 19 Jul 2023, 16:37

              @zhang965 said in No-Map-Problem:

              yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

              6 months? That was meant ironically, wasn’t it? I expect a somewhat faster response to all the bugs that the watch still has.

              https://runomatic.de
              SUUNTO VERTICAL Titanium Solar Black (2.43.8)
              SUUNTO WING Black
              SUUNTO App (iOS)

              Z 1 Reply Last reply 19 Jul 2023, 16:46 Reply Quote 0
              • Z Offline
                zhang965 @runomatic
                last edited by 19 Jul 2023, 16:46

                @runomatic said in No-Map-Problem:

                @zhang965 said in No-Map-Problem:

                yes, you should come back time and time, things are evolution very quickly, hope we can get next update within 6 months.

                6 months? That was meant ironically, wasn’t it? I expect a somewhat faster response to all the bugs that the watch still has.

                Welcome to Suunto community S9PP.png

                Winners Wear Winners

                R B 2 Replies Last reply 19 Jul 2023, 17:47 Reply Quote 1
                • R Offline
                  runomatic Silver Members @zhang965
                  last edited by 19 Jul 2023, 17:47

                  @zhang965 Okay, got it. It’s not ironically. 😞

                  Let’s hope, that they put all their energy in the Vertical.

                  https://runomatic.de
                  SUUNTO VERTICAL Titanium Solar Black (2.43.8)
                  SUUNTO WING Black
                  SUUNTO App (iOS)

                  1 Reply Last reply Reply Quote 0
                  • B Online
                    babychai Silver Members @zhang965
                    last edited by 20 Jul 2023, 04:06

                    @zhang965 this is mostly New Features. You should screen shot those Improvement / Bug Fix.

                    Suunto Vertical Black Ruby (S/S)
                    S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                    Suunto 9 Peak All Black
                    Suunto Spartan Trainer Wrist HR (Black)

                    1 Reply Last reply Reply Quote 2
                    • F Offline
                      freeheeler @Jan Krejčí
                      last edited by 20 Jul 2023, 11:06

                      @Jan-Krejčí
                      do you still have your vertical?
                      did you send logs or will you be able to check if restarting the watch helps and if it happens again send logs then?

                      living sideways

                      1 Reply Last reply Reply Quote 0
                      • M Offline
                        mikekoski490 Bronze Member
                        last edited by 21 Jul 2023, 16:12

                        Weird. Mine worked fine with complete maps for about 2 weeks, but now locally from my house where it always works Im back to a semi black grid again - some map but when scrolling around the screen all black grid outside 500m radius. Since I drove to run outside this 500m zone, I had just black grid.

                        Another question: I tried changing map type from Outdoors to Detailed to Dark, which didn’t make a difference, but I noticed there was also no difference between Outdoors map and Dark map versions. Does ‘dark’ map mode only render in certain conditions?

                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                        Current: Suunto Race Ti

                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                        Suunto App running on Google Pixel 8/Android 14

                        1 Reply Last reply Reply Quote 0
                        • F Online
                          Frederick Rochette Bronze Member
                          last edited by 22 Jul 2023, 08:26

                          Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                          Wake up SUUUTO!!!

                          IMG_7279.jpeg

                          Z F 2 Replies Last reply 22 Jul 2023, 09:51 Reply Quote 0
                          • Z Offline
                            zhang965 @Frederick Rochette
                            last edited by 22 Jul 2023, 09:51

                            @Frederick-Rochette said in No-Map-Problem:

                            Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                            Wake up SUUUTO!!!

                            Suunto’s new campaign will be up IMG_20230722_114920.png

                            Winners Wear Winners

                            ? F 2 Replies Last reply 22 Jul 2023, 10:23 Reply Quote 2
                            • ? Offline
                              A Former User @zhang965
                              last edited by 22 Jul 2023, 10:23

                              @zhang965 said in No-Map-Problem:

                              @Frederick-Rochette said in No-Map-Problem:

                              Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

                              Wake up SUUUTO!!!

                              Suunto’s new campaign will be up IMG_20230722_114920.png

                              Screenshot 2023-07-22 at 12.22.37.png

                              You can now do a new version, with “No Maps, no Rules!”
                              Enjoy everywhere!

                              1 Reply Last reply Reply Quote 1
                              • F Offline
                                freeheeler @Frederick Rochette
                                last edited by 22 Jul 2023, 10:26

                                @Frederick-Rochette
                                does restarting the watch help?

                                living sideways

                                1 Reply Last reply Reply Quote 0
                                • F Online
                                  Frederick Rochette Bronze Member @zhang965
                                  last edited by 23 Jul 2023, 15:20

                                  @zhang965

                                  😂

                                  1 Reply Last reply Reply Quote 0
                                  • S sartoric referenced this topic on 23 Aug 2023, 18:06
                                  • L Offline
                                    laurent92m
                                    last edited by laurent92m 24 Aug 2023, 15:12

                                    Hello,

                                    Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
                                    I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

                                    Do we have a clear fix for it or not ?
                                    Thanks in advance
                                    Best regards
                                    Laurent

                                    Z B 2 Replies Last reply 24 Aug 2023, 15:53 Reply Quote 0
                                    • Z Offline
                                      zhang965 @laurent92m
                                      last edited by 24 Aug 2023, 15:53

                                      @laurent92m said in No-Map-Problem:

                                      Hello,

                                      Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
                                      I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

                                      Do we have a clear fix for it or not ?
                                      Thanks in advance
                                      Best regards
                                      Laurent

                                      return the watch

                                      Winners Wear Winners

                                      1 Reply Last reply Reply Quote -1
                                      • B Offline
                                        Brad_Olwin Moderator @laurent92m
                                        last edited by Brad_Olwin 24 Aug 2023, 18:09

                                        @laurent92m Appears to be intermittent. Have you tried deleting and redownloading the map? Let me know if it continues not to work. I am going to bring this up with Suunto and see what they say. I see too many map issues here.

                                        I recently traveled through 5 US states outside of my home state. I had one time a black map but the day before and day after it worked. Unclear why once the map did not show.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote 2
                                        • L Offline
                                          laurent92m
                                          last edited by laurent92m 25 Aug 2023, 08:27

                                          Hello Brad,

                                          Thanks for your reply.
                                          Yesterday afternoon, I did the following:
                                          1 - Soft reset of the watch ( Press 12 sec top right button)
                                          2 - Calibrate compass

                                          And since that I have been able to use Paris map during several activities and also open map without selecting first one sport.

                                          One thought: as soon as you add a map, you might have to go throught steps 1 & 2 above , otherwise maps will not work including the ones which were working fine before…

                                          Have a nice weekend
                                          Laurent

                                          B 1 Reply Last reply 25 Aug 2023, 17:48 Reply Quote 1
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