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No-Map-Problem

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  • L Online
    Likarnik Bronze Member @isazi
    last edited by 28 Aug 2023, 09:45

    @isazi Hope so. Also hope we don’t have to wait until end of the year to push this to production.

    BTW, I created a route in Komoot, is this their fault or suuntos?

    aca46f33-20b0-4b39-8aba-f1b7b08e1f49-image.png

    This is from SA (pushed from Komoot). perfect overlay (as I said, out and back route):
    44fdf555-3cc3-4811-8cf4-c063df8efd05-image.png

    I 1 Reply Last reply 28 Aug 2023, 09:54 Reply Quote 0
    • I Offline
      isazi Moderator @Likarnik
      last edited by 28 Aug 2023, 09:54

      @Likarnik said in No-Map-Problem:

      @isazi Hope so. Also hope we don’t have to wait until end of the year to push this to production.

      I hope the same, but have no clue about the release.

      BTW, I created a route in Komoot, is this their fault or suuntos?

      Strange, could be the watch rendering, or the fact that the route is simplified (points pruning) during transfer to watch.

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      1 Reply Last reply Reply Quote 0
      • ? Offline
        A Former User @isazi
        last edited by 28 Aug 2023, 13:39

        @isazi I don’t see the black grid of death but a white background with a few brown lines and nothing else.

        I 1 Reply Last reply 28 Aug 2023, 13:44 Reply Quote 0
        • I Offline
          isazi Moderator @Guest
          last edited by 28 Aug 2023, 13:44

          @Ilya-Sul never seen that, can you share a picture?

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          ? 2 Replies Last reply 28 Aug 2023, 13:48 Reply Quote 0
          • ? Offline
            A Former User @isazi
            last edited by 28 Aug 2023, 13:48

            @isazi Yes, need to get home first, though.

            The brown lines were also present when the map was displayed correctly (before the reset). I don’t know if they’re supposed to be contour lines or something…

            I already restarted the watch, re-downloaded the maps and reset the SV several times. Nothing seems to help.

            1 Reply Last reply Reply Quote 0
            • L Offline
              laurent92m @Brad_Olwin
              last edited by laurent92m 28 Aug 2023, 13:51

              @Brad_Olwin

              Hello Brad,

              So, this week-end,I moved for the first time with the watch to the Nantes region and the map (Pays de la Loire) was not working. ( black grid on the watch).
              I applied the 2 steps ( soft reset + calibrate compass) and then the map was available on the watch.
              Moving back to Paris, Paris map was hopefully still working fine with the watch…

              The coming weekend, I will use the watch for the first time in the Alps, going through 3 differents Suunto maps and I expect to see only the first map to work after having done the usual soft reset + calibrate compass before starting…

              Will let you know the result in a week time

              Have a nice week
              Laurent

              B 1 Reply Last reply 28 Aug 2023, 14:08 Reply Quote 0
              • B Offline
                Brad_Olwin Moderator @laurent92m
                last edited by 28 Aug 2023, 14:08

                @laurent92m I have now had the black grid problem with field test firmware as well. I reported this and am going to test my production watch as well. Keep me posted on this as I will aggressively pursue it. I am also not happy when this happens but it is darn near impossible to reproduce.

                Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                J L 2 Replies Last reply 29 Aug 2023, 08:42 Reply Quote 4
                • ? Offline
                  A Former User @isazi
                  last edited by 28 Aug 2023, 18:54

                  @isazi
                  20230828_204928.jpg

                  That’s all that shows up. Needless to say, that’s not what my hometown looks like.

                  ? H 3 Replies Last reply 29 Aug 2023, 07:48 Reply Quote 0
                  • ? Offline
                    A Former User @Guest
                    last edited by 29 Aug 2023, 07:48

                    @Ilya-Sul

                    I scrolled around until I ended up in a different federal state (took some time) and guess what, the map for the adjoining downloaded region shows up. It seems like the map for my federal state in Germany is broken. Great.

                    E 1 Reply Last reply 29 Aug 2023, 07:52 Reply Quote 0
                    • E Offline
                      Egika Platinum Member @Guest
                      last edited by 29 Aug 2023, 07:52

                      @Ilya-Sul which state is it?

                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                      Race S All Black - TI Canary - Titanium Courtney

                      ? 1 Reply Last reply 29 Aug 2023, 08:12 Reply Quote 0
                      • ? Offline
                        A Former User @Egika
                        last edited by 29 Aug 2023, 08:12

                        @Egika Don’t wanna disclose that on a public forum. 😬 I’ll contact support about it when I got the time.

                        It definitely worked when I bought the watch and downloaded the map for the first time.

                        ? 1 Reply Last reply 30 Aug 2023, 07:40 Reply Quote 1
                        • J Offline
                          jjpaz Bronze Member @Brad_Olwin
                          last edited by jjpaz 29 Aug 2023, 08:42

                          @Brad_Olwin I have suffered the “black grid” problem only one time. I don’t know if it has relationship with the problem but before I started the activity with the “no map” issue, the HR widget graph was not working. It seems that the watch stopped “painting” the HR graph several hours before.
                          So perhaps the watch runs out of memory or something like that and is not able to “paint” some graphs and the map.
                          After reset the watch frees memory and the issue is “solved”.
                          Perhaps you can verify if the behavior is similar in case of new “black grid” problems.

                          Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                          S 1 Reply Last reply 29 Aug 2023, 12:00 Reply Quote 0
                          • S Offline
                            surfboomerang @jjpaz
                            last edited by 29 Aug 2023, 12:00

                            @jjpaz Same experience for me. When I just got the watch I installed some maps. Occasionally I had some semi black grid issues. Only some tiles were missing.
                            After a soft-reset, I never encountered the issue again.

                            Suunto Vertical Titanium Solar
                            OnePlus Nord 4

                            1 Reply Last reply Reply Quote 0
                            • ? Offline
                              A Former User @Guest
                              last edited by 30 Aug 2023, 07:40

                              @Ilya-Sul I contacted support. Support is gonna forward my issue to engineering. Let’s see. I hope the problem’s with the map itself. Otherwise, I don’t have much hope that the issue will be fixed before my upcoming vacation.

                              L 1 Reply Last reply 30 Aug 2023, 13:02 Reply Quote 0
                              • L Offline
                                laurent92m @Guest
                                last edited by 30 Aug 2023, 13:02

                                @Ilya-Sul

                                Hello,
                                One thought: as soon as you add a map and before using it for the first time (meaning you are inside this area physically with the watch) you might have to go through steps 1 & 2 below:

                                1 - Soft reset of the watch (Press 12 sec top right button)
                                2 - Calibrate compass

                                At least, it is the case for me…

                                BR
                                Laurent

                                ? 1 Reply Last reply 30 Aug 2023, 13:57 Reply Quote 1
                                • ? Offline
                                  A Former User @laurent92m
                                  last edited by 30 Aug 2023, 13:57

                                  @laurent92m

                                  Appreciate the help.

                                  Doesn’t help, though. I already tried all the regular trouble shooting options. I’ve calibrated and reset this watch enough times already.

                                  Support wanted me to factory reset the watch again (after having done so 3 times already) and I respectfully declined. I’m not willing to invest so much of my free time here.

                                  M 1 Reply Last reply 30 Aug 2023, 14:02 Reply Quote 0
                                  • M Offline
                                    Mff73 @Guest
                                    last edited by 30 Aug 2023, 14:02

                                    @Ilya-Sul
                                    In your case, it looks more like a “bad map” issue, rather than “no map” issue.
                                    You seems to see something (but not what you expect ), while no map issue is really black screen with white grid.
                                    just guessing from what is shown.

                                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                    Suunto Vertical all black
                                    Wife : S9PP
                                    SA: Always the latest beta :)
                                    Android 13, Galaxy S205G

                                    ? 1 Reply Last reply 30 Aug 2023, 18:07 Reply Quote 1
                                    • ? Offline
                                      A Former User @Mff73
                                      last edited by 30 Aug 2023, 18:07

                                      @Mff73

                                      Yes, it’s some part of the map for sure. But it might as well be no map. It did work when I set up the watch for the first time. All I can do now is wait.

                                      1 Reply Last reply Reply Quote 0
                                      • L Offline
                                        Lechamoix Bronze Member
                                        last edited by 31 Aug 2023, 11:58

                                        Black grid problem during Monday’s MCC race. Wanting to avoid a crash during the race, I stayed on the screen with the elevation. Otherwise, the waypoints worked fine.

                                        1 Reply Last reply Reply Quote 0
                                        • M Offline
                                          mikekoski490 Bronze Member
                                          last edited by mikekoski490 31 Aug 2023, 20:38

                                          After about 2 months no issues, had the no map problem on a local trail run today. After the run, I synced with the app and checked again after syncing but still no map - just the black grid (worked fine yesterday though). For this time and the previous time, my solution has been:

                                          1. Power off/power on
                                          2. Sync with app
                                          3. Maps show again right away

                                          I did this before my big backpacking trip just in case, and hit ‘Map’ before the hike just to make sure the map was rendering no problem, and it was fine the entire trip.

                                          Just my experience, but it seems like some kind of memory issue - like wherever the maps are being stored is competing with other things like workouts etc and cant load, so need to clear out the storage or cache occasionally. 🤷

                                          Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                          Current: Suunto Race Ti

                                          Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                          Suunto App running on Google Pixel 8/Android 14

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