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No-Map-Problem

Scheduled Pinned Locked Moved Suunto Vertical
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  • D Offline
    dombo Bronze Member @Jan Krejčí
    last edited by 30 May 2023, 15:01

    @Jan-Krejčí I had the same issue on bike and I had feeling it is not map related, as these missing tiles were fully randomly. could you try the same place after soft reset?

    M 1 Reply Last reply 31 May 2023, 05:29 Reply Quote 1
    • M Offline
      mikekoski490 Bronze Member
      last edited by mikekoski490 30 May 2023, 15:17

      I think this will be fixed in a firmware update. I am not having problems with maps at all (Western Canada), but sure sometimes when Im scrolling I get the odd gridlines for a second or 2, and then the full map shows.

      From my perspective, the map is there, just needs to speed up the processing of the rendering.

      It is like issues with my previous Garmin Fenix 6X or my Coros Vertix 2 - for those devices it was just lag time or slow. For Suunto, its way faster to move the map around, but some slight hesitation getting the full map onscreen.

      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

      Current: Suunto Race Ti

      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

      Suunto App running on Google Pixel 8/Android 14

      S 1 Reply Last reply 30 May 2023, 15:38 Reply Quote -1
      • S Offline
        surfboomerang @mikekoski490
        last edited by surfboomerang 30 May 2023, 15:38

        @mikekoski490 Unfortunately I can’t say the same. I do have found some area’s that didn’t render at all. Not even after a while. Zooming out to 500m showed the area but every other zoomlevel causes the area to disappear and show a grid.

        In this case an overview of the route upfront would be great so an incidental error could be fixed

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        M 1 Reply Last reply 30 May 2023, 15:43 Reply Quote 1
        • M Offline
          mikekoski490 Bronze Member @surfboomerang
          last edited by 30 May 2023, 15:43

          @surfboomerang Hmmm…it does sound like the ‘map’ data is there though, but the Vertical software needs a tweak to deal with the info? 🤷

          Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

          Current: Suunto Race Ti

          Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

          Suunto App running on Google Pixel 8/Android 14

          D 1 Reply Last reply 30 May 2023, 16:05 Reply Quote -1
          • D Offline
            dombo Bronze Member @mikekoski490
            last edited by dombo 30 May 2023, 16:05

            @mikekoski490 yes, I think data are there, because I had the same issue and after soft reset it worked OK. I was biking 5 days in Dolomites (Italy) and it was very random if I see a map or just grid when I switch the screen to map. On the other hand on Sunday (after soft reset) I had 9 hours no problem with map, but I deactivated second S+ app.

            1 Reply Last reply Reply Quote 0
            • D Offline
              Dimitrios Kanellopoulos Community Manager @Jan Krejčí
              last edited by 30 May 2023, 18:45

              @Jan-Krejčí I saw your message. Please provide lat long and region downloaded.

              Thank you !

              Community Manager / Admin @Suunto
              Creator of Quantified-Self.io
              youtube.com/c/dimitrioskanellopoulos
              https://instagram.com/dimitrioskanellopoulos
              https://www.strava.com/athletes/7586105

              H J 2 Replies Last reply 30 May 2023, 19:01 Reply Quote 0
              • H Offline
                helgonet12 @Dimitrios Kanellopoulos
                last edited by 30 May 2023, 19:01

                @Dimitrios-Kanellopoulos Hi I had the same issue in Sweden. Do you want the long & lat for this as well?

                D 1 Reply Last reply 30 May 2023, 19:11 Reply Quote 0
                • D Offline
                  Dimitrios Kanellopoulos Community Manager @helgonet12
                  last edited by 30 May 2023, 19:11

                  @helgonet12 yes

                  Community Manager / Admin @Suunto
                  Creator of Quantified-Self.io
                  youtube.com/c/dimitrioskanellopoulos
                  https://instagram.com/dimitrioskanellopoulos
                  https://www.strava.com/athletes/7586105

                  H 1 Reply Last reply 30 May 2023, 19:36 Reply Quote 0
                  • H Offline
                    helgonet12 @Dimitrios Kanellopoulos
                    last edited by 30 May 2023, 19:36

                    @Dimitrios-Kanellopoulos sent you a PM

                    1 Reply Last reply Reply Quote 0
                    • M Offline
                      Mff73 @dombo
                      last edited by Mff73 31 May 2023, 05:29

                      @dombo said in No-Map-Problem:

                      @Jan-Krejčí I had the same issue on bike and I had feeling it is not map related, as these missing tiles were fully randomly. could you try the same place after soft reset?

                      i had this for France : map working one day, not working another day and softreset make it rework right after. It never happen since then though.

                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                      Suunto Vertical all black
                      Wife : S9PP
                      SA: Always the latest beta :)
                      Android 13, Galaxy S205G

                      M 1 Reply Last reply 31 May 2023, 05:44 Reply Quote 1
                      • M Offline
                        mikekoski490 Bronze Member @Mff73
                        last edited by 31 May 2023, 05:44

                        @Mff73 I’m curious…how do you do a soft reset? Just curious in case I do have map issues. I only know simple power off or reset all settings.

                        Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                        Current: Suunto Race Ti

                        Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                        Suunto App running on Google Pixel 8/Android 14

                        S M 2 Replies Last reply 31 May 2023, 05:52 Reply Quote 0
                        • S Offline
                          surfboomerang @mikekoski490
                          last edited by 31 May 2023, 05:52

                          @mikekoski490 keep the upper right button pressed until the watch restarts

                          Suunto Vertical Titanium Solar
                          OnePlus Nord 4

                          Z 1 Reply Last reply 31 May 2023, 08:16 Reply Quote 2
                          • M Offline
                            Mff73 @mikekoski490
                            last edited by 31 May 2023, 06:21

                            @mikekoski490
                            like @surfboomerang said, but don’t be surprised, keeping upper right button will first scroll up accross all sports modes 😉 but at the end the watch is restarting (still need as usual for a first sync with SA for AGPS download)

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            1 Reply Last reply Reply Quote 2
                            • Z Offline
                              zhang965 @surfboomerang
                              last edited by 31 May 2023, 08:16

                              @surfboomerang

                              Damn you are a nice guy.

                              If we were you, I’d say keep you vertical like this and it gets 8% chance to reboot itself

                              Winners Wear Winners

                              1 Reply Last reply Reply Quote -1
                              • J Offline
                                Jan Krejčí @Dimitrios Kanellopoulos
                                last edited by 31 May 2023, 17:00

                                @Dimitrios-Kanellopoulos sent you PM, thanks

                                1 Reply Last reply Reply Quote 0
                                • B Offline
                                  Björn Twittmann
                                  last edited by Björn Twittmann 6 Feb 2023, 21:50 2 Jun 2023, 21:16

                                  Hi everyone,
                                  unfortunately I also have an issue with the map.
                                  In a very small area I can see the map, but this is only around the place where I live.
                                  Any ideas to fix this?
                                  The area is Cologne, Regierungsbezirk Köln, Germany
                                  Thank you so much,
                                  Björn! 16857405358814977314894933155367.jpg

                                  E 1 Reply Last reply 4 Jun 2023, 10:15 Reply Quote 1
                                  • E Offline
                                    Enrique 0 @Björn Twittmann
                                    last edited by 4 Jun 2023, 10:15

                                    @Björn-Twittmann I had exactly the same problem,during a bike training, map was empty excepted near my home. Then I stopped watch (Parameters --> General --> Stop Watch) and started again the Watch. It solved the problem.

                                    B 1 Reply Last reply 4 Jun 2023, 20:22 Reply Quote 1
                                    • B Offline
                                      Björn Twittmann @Enrique 0
                                      last edited by 4 Jun 2023, 20:22

                                      @Enrique-0 Thank you so much for helping me. Now it works.
                                      All the best to you and many thanks,
                                      Björn

                                      1 Reply Last reply Reply Quote 0
                                      • T Offline
                                        Tieutieu Platinum Member
                                        last edited by Tieutieu 6 Apr 2023, 20:33 4 Jun 2023, 20:24

                                        Since I received my vertical, maps where at beginning working pretty well.
                                        Since then, I have had more and more maps areas that where not displayed.
                                        Around my place there where first just ok, few days ago certain areas and scales where not visible anymore, and tonight nothing was displayed.
                                        I m not very worried (Also because I don’t need maps those days), but I’d like it to work again properly. I’ve tried soft reset but no results.
                                        I’ve tried to stop watch like proposed by @Enrique-0 and it’s seems ok now.
                                        What leads me to that point : is it like a sort of « cache memory saturation » that could happen when too much maps have used ?(don’t know how to say that properly)

                                        Suunto’s devices at home :
                                        Vertical titanium solar
                                        Suunto Race S
                                        S9pp titanium sand
                                        Suunto Wing
                                        S9B titanium Ambassador edition, A3P, X6

                                        E 1 Reply Last reply 11 Jun 2023, 15:30 Reply Quote 0
                                        • E Offline
                                          Enrique 0 @Tieutieu
                                          last edited by 11 Jun 2023, 15:30

                                          @Tieutieu for information, map problem happened again for me today during a bike training 😲 I was not happy at all because I bought Vertical watch for 2 reasons : autonomy and maps ! (and this is not my first Suunto). Then I didn’t want to restart my watch during the bike session, so I decided not to display the map, an later during the session the bike session stopped alone on the watch ! (I specify that the watch is attached to the handlebars and I touched nothing !!!) I was quite disappointed, so my bike session was recorded in two different parts 😞
                                          All for my point of view this sounds like a bug…
                                          I wonder if I shoudn’t restart my watch before each sport sessions using GPS where I could need map displaying…

                                          Z 1 Reply Last reply 12 Jun 2023, 09:40 Reply Quote 0
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