Sensors full of Bubbles, Plastic peels off.

[GiPFELKiND]

@gi0vanni in the example above: production week 6 in Year 2023

[macpen]

Got mine back today. Sent in 12/07/23 . The backside of the watch together with the gaskets and screws were replaced. Hope it’s ok now. Couldn‘t check it cause I‘m at lake garda and my watch is in austria

[jannis]

What is actually the official stance from Suunto towards this? Are they denying this problem? It seems their 2 newest (and most expensive) watches, the 9 Peak Pro and the Vertical are affected by this quality failure.

[isazi]

@jannis what are they denying? If your watch is affected, it is a production defect and covered by warranty, you send it back and you get free repair or a new watch.

[A Former User]

@jannis said in Sensors full of Bubbles, Plastic peels off.:

What is actually the official stance from Suunto towards this? Are they denying this problem? It seems their 2 newest (and most expensive) watches, the 9 Peak Pro and the Vertical are affected by this quality failure.

Just because you see a couple examples on the forum doesn’t mean it’s a quality issue.

[jannis]

So you both want to tell me this is just coincidence that at least 3 people in this forum have this problem? Okay, lets say just a small percentage of Suunto users worldwide are registered in this forum. From those there are many inactive accounts. And then still subtract the users of other Suunto watches except the Vertical and 9 Peak pro. So yes, this can’t be just coincidence. It seems clearly that there is a problem with the sensor of these 2 watches.

[zhang965]

@jannis said in Sensors full of Bubbles, Plastic peels off.:

So you both want to tell me this is just coincidence that at least 3 people in this forum have this problem? Okay, lets say just a small percentage of Suunto users worldwide are registered in this forum. From those there are many inactive accounts. And then still subtract the users of other Suunto watches except the Vertical and 9 Peak pro. So yes, this can’t be just coincidence. It seems clearly that there is a problem with the sensor of these 2 watches.

Well, you can understand in another way,

If you didn’t see any issue on the forum, it doesn’t mean it has no issue in real life.

[A Former User]

@jannis said in Sensors full of Bubbles, Plastic peels off.:

So you both want to tell me this is just coincidence that at least 3 people in this forum have this problem? Okay, lets say just a small percentage of Suunto users worldwide are registered in this forum. From those there are many inactive accounts. And then still subtract the users of other Suunto watches except the Vertical and 9 Peak pro. So yes, this can’t be just coincidence. It seems clearly that there is a problem with the sensor of these 2 watches.

I didn’t say that. But I guess in most industries to be consider a quality issue it has to be a certain percentage.
If suunto sold like 2000 s9p and sv, 3 or even 5 are less than 1%, I would say rather an exception than a quality issue that should have a recall.
It happens, they solve it and done.

[AntoniusGaius]

I have the same problem as described. WHR measures very often total nonsense values. It is not reliable at all. Will send it back.

[GiPFELKiND]

@AntoniusGaius oh my god!!! Looks Terrible

[altcmd]

@GiPFELKiND at least it’s made with carbon neutral energy

[Elipsus]

I got my watch back from repair 3 weeks ago, and I can already see some bubble forming on the brand new sensor, I haven’t exposed the watch to anything else than water and sweat, its worrying…

[martintrail]

I have the same problem on the 9PP, half a year since purchase.

[zhang965]

@altcmd said in Sensors full of Bubbles, Plastic peels off.:

GiPFELKiND at least it’s made with carbon neutral energy

Finland* carbon neutral energy. Please be more specific.

[GiPFELKiND]

@Elipsus This bubbles by a military tested watch :((((((((

SUUNTO 9 PEAK PRO WITH MILITARY-GRADE DURABILITY
Suunto 9 Peak Pro was tested according to the MIL-STD 810H military-grade standard to ensure maximum reliability and durability and it passed all of them.

List of the tests:
MIL-STD-810H - Test Method 500.6 Low Pressure (Altitude)
MIL-STD-810H - Test Method 501.7 High Temperature, operation
MIL-STD-810H - Test Method 502.7 Low Temperature, operation
MIL-STD-810H - Test Method 503.7 Temperature Shock
MIL-STD-810H - Test Method 507.6 Humidity
MIL-STD-810H - Test Method 509.7 Salt Fog
MIL-STD-810H - Test Method 516.8 Shock
MIL-STD-810H - Test Method 516.8 Drop
MIL-STD-810H - Test Method 521.4 Icing/Freezing Rain
MIL-STD-810H - Test Method 505.7 Solar Radiation
MIL-STD-810H - Test Method 510.7 Sand and dust

U.S. MIL-STD-810 is a United States Military Standard that emphasizes tailoring an equipment’s environmental design and test limits to the conditions that it will experience throughout its service life, and establishing chamber test methods that replicate the effects of environments on the equipment rather than imitating the environments themselves.

https://www.suunto.com/en-gb/Content-pages/military-tests-for-suunto-9-peak-pro/

[GiPFELKiND]

@Elipsus “Military Tested Watch dies because of some suncream”

[martintrail]

My 6 month old 9PP and my wife’s over 2 year old 9P. Very sad Suunto!

[GiPFELKiND]

[GiPFELKiND]

@martintrail Looks like a possible defective batch/material. I have written down all the serial numbers in the entire topic here, the first customer had problems with serial number 2302, then came 2306, then 2311 and finally 2316. Maybe this is faulty production in 2023 from week 02 to week 16?! Could be, right? My Vertical had the same problem, I got a new watch as a replacement after waiting 1 month. Since then, I have made sure that the watch does NOT come into contact with soap, shower gel, cream, sunscreen, chlorine, swimming pools, etc. To clean the sensor I got a piece of leather, don’t wipe the sensor with a tissue, towel, clothing or microfiber cloth. I take the watch off to shower, clean, etc. So that ONLY clear water gets onto the sensor. Even after exercise, the watch is only washed with clean water. NO more problems since then. No bubbles, no scratches nothing. But it’s SAD that such an expensive watch that Suunto ncoh praises as being military tested breaks and disintegrates because of little things! Sorry SUUNTO, another THING and you’ve missed the last chance that all Suunto customers give again and again! Everything has an end!

[MKPotts]

@GiPFELKiND
My S9PP failed completely when charging. Before sending it to Suunto I examined it carefully and there were very small bubbles near one of the charging connectors. Serial number beginning 2249, so a little earlier than those you listed.
I don’t know if that was related to the failure - because after 3 weeks with Suunto all they’ve managed to do is email me to say it will be even longer than the 4 weeks originally quoted (which itself was unacceptably long) - stating the reason as the large number of broken/faulty watches they are receiving.
I’m not sure why Suunto thinks it’s acceptable to leave a customer without a watch for more than a month, little more than 6 months after paying more than £500 for it. But, after 5 Suunto watches, I doubt I’ll buy another after my experience with the Peak Pro.